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Carlisle Cadillac Buick GMC

Carlisle, PA

4.4
1,111 Reviews
Your Carlisle Buick GMC Headquarters conveniently located on the Holly Pike in Carlisle PA! With over 300 cars and trucks in stock, you can not go wrong with Carlisle Cadillac Buick GMC!! A wide selection of New Cadillac's Buick's and GMC's as well as a Preowned inventory that changes daily. Our service department can perform repairs on any make and model with the level of service that you have come to expect from Carlisle Buick GMC.
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1402 Holly Pike

Carlisle, PA

17015

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Showing 1,111 reviews

May 03, 2024

Third time I have been there for service repair of the interior door. I have spent over $700 so far and the door is still not repaired and no apparent viable solution is apparent. When I purchased this More

by Wayne
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for your feedback, Wayne. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and we encourage you to contact us at your earliest convenience to discuss this in greater detail. Sincerely, The Carlisle Cadillac Buick GMC Team

May 03, 2024

Unremarkable and typical dealer experience. I knew more about the vehicle and other vehicles than the salesman. Salesman made friends with us then positioned himself as being with us in the p More

by gsnentwig
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Tom Cornman
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Brady
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Krupski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Will Allen
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for taking the time to provide our dealership with feedback about your experience. We assure you that 100% customer satisfaction is our utmost priority and would like the chance to further understand what happened. Please contact us directly at your earliest convenience so we can resolve your concerns. Sincerely, The Carlisle Cadillac Buick GMC Team

May 01, 2024

Mike in Service is a gentleman and always willing to assist. He has made me believe I purchased a vehicle from a quality dealership. Unlike other dealerships who normally want nothing to do with the cus More

by jcardinale61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Krupski
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dirk Bauer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Will Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you so much, John, for your excellent review! We are so glad Mike had the opportunity to work with you and thrilled that you found your experience with us here at Carlisle Cadillac Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

April 29, 2024

Charged me over $700. For 2 hours of labor. Work might be good but $700? More

by bobmcgugin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Carlisle Cadillac Buick GMC responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

April 29, 2024

Michael was great and helpful. Service was done on time and as promised. When taking other cars to dealers for service, I'm used to having them washed and returned clean. That is t More

by douglask
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We look forward to working with you again.

April 27, 2024

Things moved pretty quickly and the service was well done, from what I can tell! More

by aml
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Knapp
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Carlisle Cadillac Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Carlisle Cadillac Buick GMC!

April 24, 2024

Always lease GM cars. First time at this dealership, but definitely not my last time. Great selection of vehicles and the friendly, customer oriented staff made sure I got More

by CDAY7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Cornman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Donavan Kerns Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Carlisle Cadillac Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

April 23, 2024

Great dealership. Always able to get service quickly and not booked out weeks or months like other dealerships. Great customer service. More

by bskbarrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

April 23, 2024

Mike was very helpful and knew alot about the car. That made the process very easy. More

by Wayne
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Shearer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Except for Mike I forget their names...........sorry !
Apr 24, 2024 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your kind words, Wayne, and for taking the time to leave us this wonderful feedback!

April 19, 2024

Friendly and clean. 7k service was smooth. Reported another issue that was not properly documented/communicated with tech leaving the issue unresolved. During pick More

by goodfamilyoh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Knapp
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Carlisle Cadillac Buick GMC responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.