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Carlisle Cadillac Buick GMC

Carlisle, PA

4.4
1,122 Reviews
Your Carlisle Buick GMC Headquarters conveniently located on the Holly Pike in Carlisle PA! With over 300 cars and trucks in stock, you can not go wrong with Carlisle Cadillac Buick GMC!! A wide selection of New Cadillac's Buick's and GMC's as well as a Preowned inventory that changes daily. Our service department can perform repairs on any make and model with the level of service that you have come to expect from Carlisle Buick GMC.
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1402 Holly Pike

Carlisle, PA

17015

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Showing 1,122 reviews

July 24, 2023

Had my PA inspection done and it was great! Easy scheduling and tech was quick and pointed out items that may need to be completed in the coming year. More

by dwaldrichjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Aldrich
Jul 25, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Carlisle Cadillac Buick GMC.

July 22, 2023

Tyler Ulrich was a pleasure to work with! He helped me to get a good deal on a 2019 Dodge Charger R/T. Mike in finance was great and all around the staff was awesome and very caring. I also t More

by oregonducks467
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Ulrich, Michael Drury
Jul 24, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Tyler and Michael to be a positive one. Enjoy your Charger!

July 21, 2023

Completed all the scheduled items plus a few more . All work done professionally and on the same day.... More

by twolf1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a timely and professional experience!

July 16, 2023

Easy to schedule. Maintenance Completed in a reasonable amount of time. Staff professional and courteous. More

by rgimble2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Gomez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

July 13, 2023

Terrible experience, I traded a car in and got hit with late payments from it more than 2 weeks after it was traded in More

by Mkovach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brendon Cullen
Jul 14, 2023 -

Carlisle Cadillac Buick GMC responded

We are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Carlisle Cadillac Buick GMC Team

Jul 21, 2023 -

Mkovach responded

There’s been more since then, everything has been a hassle with this dealership since getting the vehicle. I live an hour and a half away from the dealership and set up an appointment for the chip for the heated seats to be installed and drove all the way out there just for them to act like they didn’t know why I was there and then didn’t even have the chip there to install it. Also it’s been almost 2 months since purchasing the vehicle and I still haven’t received my second key that was supposed to be ordered so when I called about it they didn’t even order the key yet. Now I have yet another issue going on with them presently that’s just too much to explain on here but I feel like I’ve been screwed over by this dealership and I don’t think that’s how a person should feel when purchasing a vehicle. Oh and nothing has been done to compensate for all the issues I’ve been dealing with because of their poorly trained/skilled staff

July 12, 2023

Tyler Carroll is a superb sales and leasing consultant. He and the dealership management and staff did everything possible to make my trade-in and purchase of a 2020 Jeep Rubicon effortless. Professional More

by harryatomlin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 12, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you so much for your wonderful review, Harry! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Jeep Rubicon, and we thank you for choosing Carlisle Cadillac Buick GMC!

July 03, 2023

Service was prompt and everything taken care of professionally and politely. Would recommend to all. More

by kambam49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nolan Sheely
Jul 04, 2023 -

Carlisle Cadillac Buick GMC responded

Kam, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Carlisle Cadillac Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else.

June 25, 2023

DO NOT BUY A USED CAR HERE THEY DO NO SERVICE TO THEM. I REPEAT DO NOT BUY A USED CAR HERE most of not everysingle csr on their lot woll be dirty and have preious owners residue left inside. All cars batt More

by SticknMud
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
No
Employees Worked With
Tom Cornman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lewis, management , Tyler Randall, Pat Honore
Jun 29, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

June 25, 2023

Great to deal with! Didn’t feel pressured, answered all my questions, I recommend them. More

by 1965sc427
Recommend Dealer
Yes
Employees Worked With
Brett Baimel
Jun 26, 2023 -

Carlisle Cadillac Buick GMC responded

Thanks for sharing about your experience with Carlisle Cadillac Buick GMC. We appreciate your business and hope to see you again soon!

June 24, 2023

Charged me for AC flush and then told me it was the air compressor that was bad. Told me it would be at least a month before part was in. I took it to a local shop and they had the part in three days. More

by dave99j
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Don’t know their names
Jun 26, 2023 -

Carlisle Cadillac Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, Dave, and it's disappointing to learn that we missed the mark here.

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