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Casey BMW
Newport News, VA
1,751 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 1,751 reviews
September 25, 2019
Best car buying experience yet! Having purchased many cars from dealerships in my lifetime I have learned to expect many negatives. I only experienced positives during every step o Having purchased many cars from dealerships in my lifetime I have learned to expect many negatives. I only experienced positives during every step of the way!!! More
by Fimbas
Employees Worked With
Donald Morrow
September 23, 2019
Relaxing and professorial experience The gentleman who helped us pick out and purchase our new car was very professional. He also took the time to make us feel very comfortable with the The gentleman who helped us pick out and purchase our new car was very professional. He also took the time to make us feel very comfortable with the decision we made. He was very informative and was very educated about the vehicle. More
by Melinda
Employees Worked With
DeYonte Farrell
September 21, 2019
$1000.00 Bucks for NOTHING!!! Took my 5 Series to BMW because the engine light had came on. Was assured that engine would go off after being serviced. Did not happen. And to top it Took my 5 Series to BMW because the engine light had came on. Was assured that engine would go off after being serviced. Did not happen. And to top it off, the car started cutting off after the BMW service, which it was not doing before they worked on it. I contacted BMW about the problem and the service guy wasn't concerned AT ALL the situation and the fact that I had just paid BMW $1000.00. If nothing else my car should have at least been running and not cutting off. The service guy was quick to say that they had nothing to do with it, nor did he offer me the option to bring the car back. I will NEVER take my car ther again. POOR CUSTOMER SERVICE!!!! More
by Cee9
Employees Worked With
Mike Bullus
September 19, 2019
My Salesman was very genuine I went looking for a car at Casey BMW because my nephew had a fast,and good experience with his salesman DeYonte Farrell he was very helpful and under I went looking for a car at Casey BMW because my nephew had a fast,and good experience with his salesman DeYonte Farrell he was very helpful and understanding I would recommend him to friends and family. I didn't buy a car but enjoyed the helpful tips and test drive I had. More
by Chris E
Employees Worked With
DeYonte Farrell
September 17, 2019
Help from Kellen My wife and I are BMW owners throughout the years and we will buy a car from Kellen. It is just a question of timing. Kellen was very helpful with m My wife and I are BMW owners throughout the years and we will buy a car from Kellen. It is just a question of timing. Kellen was very helpful with my inquiry, exceptional customer service More
by Dale Young
September 17, 2019
Pleasure Doing Business with Them Just picked up my 2d BMW from Casey. Purchased my first several ago and was very impressed with the forthrightness of our customer adviser. This tim Just picked up my 2d BMW from Casey. Purchased my first several ago and was very impressed with the forthrightness of our customer adviser. This time, we opted for a European delivery; with the able assistance of Lloyd Howell and Joe Hargraves, our car became a reality! Once again, both gentlemen were honest, worked through a myriad of detail and answered all of my questions, while providing me with a fair price for a terrific car. Both are to be commended and I wish more car sales personnel were of this ilk! More
by AlR
September 12, 2019
Casey BMW Great Quality Service by DeYonte Farrell Casey BMW facility was immaculate! I had the most pleasant and professional service provided by Mr. DeYonte Farrell! He was such a genius at his bus Casey BMW facility was immaculate! I had the most pleasant and professional service provided by Mr. DeYonte Farrell! He was such a genius at his business. He was very patient with his skilled salesmanship. I thoroughly enjoyed his mannerism as well as friendly service he provided to me and my family. No doubt, in all my vehicle buying years, HE’S THE BEST EVER! Seek DeYonte out, you’ll be happy you did!! I also met Mr. Lloyd Howell, he was awesome too but I mostly dealt with Mr. DeYonte Farrell. More
by Terrence J
September 07, 2019
Excellent good service for everythingI and nice staff friendly and helpful - no reason for criticism - clean repair work shop - nothing wrong with everything a good service for everythingI and nice staff friendly and helpful - no reason for criticism - clean repair work shop - nothing wrong with everything and I would love to come back To CASEY More
by Sabine Bormann
Employees Worked With
Mike Bullus
September 06, 2019
A joy to work with Kellen is a true professional and helped in every aspect of my car buying experience. He is friendly and knowledgeable which made this a truly great e Kellen is a true professional and helped in every aspect of my car buying experience. He is friendly and knowledgeable which made this a truly great experience. More
by C.Dunn
September 06, 2019
Passion and Commitment Drives Mr. Poto Kellen has been fantastic in assisting me with searching for my next BMW. Despite my finicky desires and determined expectations, Kellen remains comm Kellen has been fantastic in assisting me with searching for my next BMW. Despite my finicky desires and determined expectations, Kellen remains committed to finding my car, even though it might not be available until next year. (I want a BMW Certified Pre-Owned 2019 or 2020 X4 M Competition in a specific color and trim with the Executive package.). It’s fairly easy to recognize that Mr. Poto has a passion for satisfying his customers. He is always attentive and amenable to my ever-changing desires. I’m looking forward to continuing my relationship with Casey BMW, thanks to Kellen’s support. More
by KT Vick
