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Casey BMW
Newport News, VA
1,773 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 1,773 reviews
November 23, 2019
This dealership continues a disappointing purchase experience that carried over to the service department. The GM Lloyd is probably the culprit for the poor customer service experience I have had at experience that carried over to the service department. The GM Lloyd is probably the culprit for the poor customer service experience I have had at Casey BMW. I received a notification that I had an appointment at 0730 so I was prepared for someone to be by to pick up my M5 but I finally received a call at 1000 asking if I was ready. So my car was finally returned to me at nearly 7pm that day. Ridiculous planning and communication is the common issue I have had with this dealership. Best yet I’m sure the dealership will say it was in some way my fault they can’t schedule or follow through correctly despite my punctually and continued communication on text email and phone More
by Epaloose
Employees Worked With
Dennis Grant, Ryan Thomas
November 10, 2019
I enjoyed my experience at Casey BMW because Jon was a very personable sales person who was not overly aggressive and tried to provide us all the info we requested. I would recommend Jon to my friends whe very personable sales person who was not overly aggressive and tried to provide us all the info we requested. I would recommend Jon to my friends when they are in the market for a new car. More
by Tansild
November 07, 2019
Really helpful, good experience Wandered in on a whim to check out a car from the website, ended up picking out a completely different car. Don and Ryan were great and helped me to Wandered in on a whim to check out a car from the website, ended up picking out a completely different car. Don and Ryan were great and helped me to get a really good price on the car, and Lloyd was helpful in getting me set up for financing. I would definitely recommend Casey BMW. More
by sjcinva
October 30, 2019
My review is well overdue, since I purchased the vehicle in November 2018. I arrived at Casey BMW and was not expecting to purchase a vehicle. Although I'd never considered to purchase a BMW. I purchased on in November 2018. I arrived at Casey BMW and was not expecting to purchase a vehicle. Although I'd never considered to purchase a BMW. I purchased one, a 2018 BMW. Mr. Joe Hargraves took the time to explain the available options to me. Not once was he pushy. I purchased a good used vehicle which was affordable for my budget. Mr. Joe was administratively efficient and knowledgeable of the vehicle. He even took the time to ensure I knew how to operate the bells and whistles, the BMW was a total upgrade. I felt very much appreciated as a customer and was completely satisfied compared to the other four (4) car dealerships I'd previously visited between the Hampton Roads Area and Alexandria, VA. There were no sales gimmicks or lies. Just great accommodating service and professionalism from start to finish. I'd highly recommend Mr. Joe Hargraves' expertise to anyone in the car buying market. Casey BMW is the dealership to go to. Definitely an "A++++ in my book." More
by Pittmanm
October 28, 2019
Very polite, knowledgeable young man! He made the buying experience enjoyable and was very patient when, after he had prepared the paperwork, we advised him that we wanted the vehicle in both our names. experience enjoyable and was very patient when, after he had prepared the paperwork, we advised him that we wanted the vehicle in both our names. More
by tocchrist
Employees Worked With
Kellen Poto, Trey Leggett
October 27, 2019
Excellence Kind and knowledgeable. Made sure we not only got the car we wanted, but also the car that covered all our needs. Would buy with him again. Kind and knowledgeable. Made sure we not only got the car we wanted, but also the car that covered all our needs. Would buy with him again. More
by Noir
Employees Worked With
Kellen Poto
October 23, 2019
Top Rate Service From the time we arrived to the time we left we received friendly, honest and timely service unmatched by any other. The detail to respecting our time From the time we arrived to the time we left we received friendly, honest and timely service unmatched by any other. The detail to respecting our time and making it go as smoothly as possible was most important to them. Working with Aniyah was such a pleasant experience and being her first sale was a proud moment for all. Ryan's honesty and professional yet friendly attitude and attention to detail was spot on. Lloyd's expertise in paper signing made the process go smoothly and quickly. We have nothing but high marks for Casey BMW and their team. More
by joycepeskopos
October 22, 2019
Excellent Very satisfied with service. I would recommend k to anyone. Everything went smooth and his communication was great, he kept me informed on everything. Very satisfied with service. I would recommend k to anyone. Everything went smooth and his communication was great, he kept me informed on everything. Thanks More
by Eric deline
October 19, 2019
Disappointed, after being a repeat buyer and loyal customer I have purchased three BMW 7 series from Joe Hargraves at Casey BMW, with the latest being the 2016 BMW 750i X drive, which I purchased brand new. I I have purchased three BMW 7 series from Joe Hargraves at Casey BMW, with the latest being the 2016 BMW 750i X drive, which I purchased brand new. I went to the dealership to look at the new BMW X7. I asked Joe Hargraves to evaluate my vehicle and let me know what my vehicle was worth. Joe called me at home and said he and Mr. Howell evaluated my vehicle and said they could offer me $42,900 for my vehicle on trade-in. What a shock!! He did not even offer me the low end of the trade-in value for my vehicle. The car has been garage kept, maintained by Casey and only has 9,680 miles on it right now. My wife and I considered this offer a direct slap in the face after being repeat customers at Casey BMW over the years. I informed Joe that he has lost a loyal customer and that I will go elsewhere in the future for my vehicle purchases, even if I have to go to another State. I cannot and will never recommend Casey BMW to anyone again. More
by VB
October 19, 2019
Awesome! Kellen was so helpful, I really appreciate the help, he was so knowledgeable and went the extra mile to ensure I got the car I wanted! Thanks ALOT. Kellen was so helpful, I really appreciate the help, he was so knowledgeable and went the extra mile to ensure I got the car I wanted! Thanks ALOT. More
by Atlantis bell
