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Casey BMW

Newport News, VA

Overview
Employees
Reviews
Vehicles
4.8
1,808 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home. If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on! • We are a family-run business with family values, and we care deeply about our reputation • We offer state of the art facilities along the Peninsula, as well as one in Williamsburg • We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else • We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly • Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi! • Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives! For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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12861 Jefferson Avenue

Newport News, VA

23608

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Showing 1,808 reviews

April 01, 2024

Alexxio, my sales rep, was extremely responsive to all of my inquires and helped me to finalize the negotiations on my new BMW. He answered all of my questions and assisted me in the discussions with his man More

by oliver.frey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alexxio Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Casey BMW responded

It's great to hear about your positive experience with Alexxio at the BMW dealership. Having a responsive and helpful sales representative can make a significant difference in the car-buying process. It sounds like Alexxio went above and beyond to ensure your satisfaction and facilitate smooth negotiations. Thank you for sharing your feedback, and it's wonderful to know that you would recommend him to others seeking a BMW.

March 31, 2024

John was amazing to work today and he got me the car I really wanted!! He spent quite a bit of the day due to my credit being locked. Once we got it unlocked it was Smooth sailing and I can’t wait to pick More

by Kia
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill Gooden
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Apr 01, 2024 -

Casey BMW responded

It's fantastic to hear that John provided you with such an outstanding car-buying experience, especially during what sounds like a challenging time. His dedication and patience in helping you overcome obstacles, such as your credit being locked, truly demonstrate his commitment to customer satisfaction. It's wonderful that he could make your birthday month a little brighter with such a positive experience. Thank you for sharing your feedback, and it's great to know that you'll consider returning to him for future BMW purchases.

March 30, 2024

I tried working with two other BMW dealerships and was getting nowhere. Within two days of contacting Casey, Jonhenry and Matt had me in the exact car that I wanted! More

by jonelliott23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Casey BMW responded

It's excellent to hear that Casey BMW, particularly Jonhenry and Matt, were able to provide you with a swift and efficient car-buying experience. Sometimes, finding the right dealership and team can make all the difference in getting the car you truly desire. Their responsiveness and ability to meet your needs in a timely manner are commendable. Thank you for sharing your positive experience, and I hope you enjoy your new BMW to the fullest!

March 30, 2024

Matthew has been amazing. This has been the best vehicle-buying experience that I have ever had! More

by Breanna Newman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Casey BMW responded

It's wonderful to hear that Matthew has provided you with such an exceptional vehicle-buying experience. The importance of a positive experience during such a significant purchase cannot be overstated, and it's clear that Matthew's dedication and professionalism made a lasting impression on you. Thank you for sharing your feedback, and I'm glad to hear that you had such a positive experience at the dealership.

March 30, 2024

One of the very best experiences I’ve ever had at a dealership. They put up with my difficulties and bent over backwards to ensure I left with nothing but smiles on my face. Demetrius was phenomenal. More

by dysondj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Demetrius Hall Jr, Bill Gooden
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Apr 01, 2024 -

Casey BMW responded

It's fantastic to hear that your experience at the dealership, particularly with Demetrius, was one of the very best you've ever had. Dealing with difficulties can be challenging, but it's clear that Demetrius and the team went above and beyond to ensure your satisfaction. Their dedication to ensuring you left with a smile speaks volumes about their commitment to customer service. Thank you for sharing your positive feedback, and I'm glad to hear that you had such a phenomenal experience.

March 29, 2024

The process was smooth and I definitely appreciate the people who were there to help me, Mr. Dennis, Mr, Joe Hargrave, and Ms Julliana Parham. They made me feel at home, they were really genuine with me a More

by Trae DeJesus
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Hargraves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julliana Parham
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2024 -

Casey BMW responded

It's fantastic to hear that your car-buying process was smooth and that Dennis, Joe Hargrave, and Juliana Parham provided you with such genuine and attentive assistance. Feeling at home and being guided by individuals with great intentions can truly enhance the overall experience of purchasing a vehicle. Thank you for sharing your positive feedback, and I'm glad to hear that you had such a positive experience with them.

March 29, 2024

Went out of way to locate car that was close to our build. Days of price negotiating are pretty much over though. More

by Aceswinger
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dennis Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Phillips, Alexander Kennedy
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Apr 01, 2024 -

Casey BMW responded

It's great to hear that the dealership went out of their way to locate a car that closely matched your specifications. While the days of extensive price negotiating may be changing, it's still valuable to find a dealership that prioritizes meeting your needs and providing excellent service. Thank you for sharing your experience, and I hope you're enjoying your new car!

March 29, 2024

Very good car dealership. The person in charge is very patient and nice. I am very happy to buy my new car from Casey. More

by 52012056
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew Tankersley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emery Draughn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Casey BMW responded

It's wonderful to hear about your positive experience at Casey BMW! Having a patient and courteous person in charge can certainly make the car-buying process much more enjoyable. Congratulations on your new car purchase! If you ever need assistance or have any questions about your vehicle, feel free to reach out.

March 29, 2024

Alex was very knowledgeable on the BMW I was interested in. He took the time to ensure that all of my needs and expectations were met. He never over, pressured me to purchase. And I know the process took a More

by larry
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lloyd Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Kennedy
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Apr 01, 2024 -

Casey BMW responded

It sounds like Alex provided you with an exceptional car-buying experience, especially considering it was a company vehicle purchase. His knowledge, patience, and dedication to ensuring your needs and expectations were met without pressure are commendable qualities in a sales professional. Keeping you updated throughout the process and being readily available to answer any questions demonstrates his commitment to customer satisfaction. Thank you for sharing your positive feedback, and it's great to hear that you would recommend him to others.

March 29, 2024

I had a great experience visiting this dealership and all the reps were very attentive to my needs. More

by marshall_toxey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Francine Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexander Kennedy, Bill Gooden
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Apr 01, 2024 -

Casey BMW responded

It's wonderful to hear that you had a great experience at the dealership and that all the representatives were attentive to your needs. Attentive customer service can make all the difference in ensuring a positive car-buying experience. Thank you for sharing your feedback, and I'm glad to hear that you had such a positive visit.

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