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Casey BMW
Newport News, VA
1,768 Reviews
Wondering where you should purchase your next BMW from? Conveniently located in Newport News, Casey BMW provides the Hampton Roads and Peninsula area with new and used BMW sales, certified BMW service, and genuine BMW parts. As part of the locally-known Casey Auto Group, we’ve been part of this community for many years, and we’re proud to call Newport News our home.
If you’d like to know just why you should purchase your next vehicle from Casey BMW, read on!
• We are a family-run business with family values, and we care deeply about our reputation
• We offer state of the art facilities along the Peninsula, as well as one in Williamsburg
• We are a one-stop shop—sales, service, and parts in one convenient location! You won’t find such a huge selection anywhere else
• We employ certified and factory-trained technicians who are dedicated to servicing your vehicle quickly and thoroughly
• Take advantage of our loaner vehicles or shuttle while your car’s in service—or hang out with us and enjoy our free Wi-Fi!
• Our parts store provides everything you need for your BMW. If we don’t have what you need in stock, we will order it and let you know as soon as it arrives!
For all these reasons and more, it’s no wonder that Casey is The Only Name You Need to Know!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 1,768 reviews
November 13, 2023
I have been with Casey BMW for 12 years! I recently had a 9am appointment for an oil change. When I scheduled my service I was told I would be done by noon. I checked in my vehicle the day b I recently had a 9am appointment for an oil change. When I scheduled my service I was told I would be done by noon. I checked in my vehicle the day before while the service department was still open and was told my advisor A.J would contact me in the morning before my service was to begin. I received a call that morning from A.J and I was quoted a price that was $60 more than my initial quote? When I questioned him about the price difference he stated it was due to a fuel treatment that was going to be preformed. I have never had a situation where services had been added without my knowledge. I declined that service and awaited his next call for me to pick my vehicle up. At 11am I called the dealership to check on the status of my vehicle and was placed on a brief hold. The young lady I spoke with stated my car would now be ready at 2pm? I arrived at the dealership at 2:50pm and to my surprise my car had not been serviced at all. I went in to speak with my service advisor who was placing a call at the time and didn't acknowledge me. During his phone conversation it was stated that a misdiagnosis had taken place with another customers vehicle which he repeatedly denied accountability. After hanging up and finally acknowledging that I was here to pick up my vehicle he made a call to find out when my car would be ready. He told the gentlemen he called to hurry up with my vehicle and then told me it would be 20 minutes. I asked why my vehicle hadn't begun to be serviced even after I called at 11am. He stated that the young lady I spoke to did not speak with him. Then he goes on to state that he has no control over when a technician gets to a vehicle all in an extremely condescending tone. My wife during the leasing of our 2017 740i had this same advisor and was told by him "you are aware all cars have problems" this along with the same attitude and tone I experienced lead to her requesting a different service advisor which she is truly happy with. Even after being told I should be leaving in 20 minutes I didn't leave for another hour and a half. As a customer with 3 BMW's in my household all serviced by Casey, my only expectation is communication and accountability. If I am to return I would need for future visits to come along with respect for my schedule and a higher level of customer service. If we as customers have purchased "the ultimate driving machine" I believe that should carryover to all aspects of our experience! More
by stslade4
Employees Worked With
AJ Phillips
November 09, 2023
Awesome service. Joe Hargraves sales. Lloyd Howell And Dennis Grant Sales Managers made the entire experience easy and fun. Highly recommended. Joe Hargraves sales. Lloyd Howell And Dennis Grant Sales Managers made the entire experience easy and fun. Highly recommended. More
by alladinx
Employees Worked With
Other Employees :
Justin D clean up
November 08, 2023
I went into Casey BMW looking for ONE person: Danisha Tisdom. And she. Did. NOT disappoint. She was sweet, responsive, and got me my dream car (custom designed) in 30 days. I sat down with her to design Tisdom. And she. Did. NOT disappoint. She was sweet, responsive, and got me my dream car (custom designed) in 30 days. I sat down with her to design it Sunday, October 8. I went and picked my X3 up today Wednesday Nov 8th. Her and Michael Mcleane in finance worked magic for me and I couldn’t have left happier. THANK YOU DANISHA!!! Thank you thank you thank you!!!! More
by IamcalledKiki
Employees Worked With
Michael Mcleane, Danisha Tisdom
October 30, 2023
One word-Excellent! Sharonda provided outstanding customer oriented service throughout the process. She was attentive and responsive to my preferences. This was my first Sharonda provided outstanding customer oriented service throughout the process. She was attentive and responsive to my preferences. This was my first time BMW experience and Sharonda made me feel like family! More
by ruaamrn
October 27, 2023
Miss Plummer was very professional and exceeded all my expectations. I would definitely recommend her and work with her in the future. You guys have a true Gem on your hands. expectations. I would definitely recommend her and work with her in the future. You guys have a true Gem on your hands. More
by riversdemetrice
Employees Worked With
October 24, 2023
Wonderful and friendly atmosphere. The process was long, but well worth the wait. Highly recommend for others to come to Casey bmw when looking to purchase a vehicle The process was long, but well worth the wait. Highly recommend for others to come to Casey bmw when looking to purchase a vehicle More
by eldnickelsonhhs8
Employees Worked With
Danisha Tisdom
October 21, 2023
Easy to do business with and very patient. Danisha helped us pick out the perfect BMW! Danisha helped us pick out the perfect BMW! More
by jlittlef
October 21, 2023
Very informative and took the time to get this vehicle in my price range. This is my one stop car shop.... my price range. This is my one stop car shop.... More
by altabb22
Employees Worked With
