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Cassens Chrysler Dodge Jeep RAM - Service Center

Glen Carbon, IL

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13 Reviews

13 Reviews of Cassens Chrysler Dodge Jeep RAM - Service Center

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November 18, 2020

Pacifica in for routine maintenance. They are always friendly and easy to deal with. Service was performed promptly and professionally. Really good at doing everything they can to satisfy customer. More

by ekjakel
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hasamear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Cassens Chrysler Dodge Jeep RAM responded

Thank you for trusting us with your vehicles service needs, we appreciate your business!

July 06, 2020

2020 Jeep JTR towed to the service department for the 2nd time in a week. Likely another misdiagnosis, complete with another no warranty charge, on $70k vehicle less than a year old backed by a $4k comprehen More

by Orlando
Overall Experience
Recommend Dealer
No
Employees Worked With
May 23, 2019

Great service Bought a used van from there. Found some issues the next day or two. They were able to fit me in and everything was taken care of. More

by BJERB79
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Bob 'Earnie' Earnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2019

Great service I had a recall. In fact it’s thethird one we have gotten on our 2018 Chrysler Pacifica. Since it is handicap accessible we bought it from another deal More

by wehsjh1
Customer Service
Quality of Work
Friendliness
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hasamear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob 'Earnie' Earnhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Travis Fredericks
May 22, 2019

Very professional. Always courteous, professional, and the service department explains to me what needs to be done without pushing more "problems" needing work. I appre More

by elainep
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hasamear
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 25, 2019

Cassens And Sons NOT Trustworthy! BUYER BEWARE!!!!! Cassens and Sons is NOT a trustworthy dealership. You cannot depend on Michael Hasamear (Service manager) or Larry Wehmeyer (Pre More

by RyanLattina
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Hasamear
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Wehmeyer
January 25, 2019

Cassens And Sons NOT Trustworthy! Be careful dealing with Mike. He is not an honest service manager. I would not take a vechicle to Cassens and Sons for any type of service, repairs More

by RyanLattina
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Hasamear
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry Wehmeyer
November 23, 2017

Top Notch My service guy that is usually there on the weekends got me in and out just in time for me to catch an early movie with my family. Gasses has been one More

by Griffjg200
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Mike Hasamear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
May 11, 2017

Service Department /Service Manager is unprofessional Brought a Jeep and went with there oil plan coverage, They were changing my oil informing me that I was in need of an oil change when in fact the typ More

by bryson26
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Hasamer Service Manager
August 09, 2016

Service department sucks Do not buy tje tore warranty. You have to take it to them and drop off for a whole day to get a tire fixed. If you have a flat to bad warranty does no More

by Randy Ellington
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Stupid manager
1
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