Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Back

Cassens Chrysler Dodge Jeep RAM - Service Center

Glen Carbon, IL

4.2
13 Lifetime Reviews Review Dealership

13 Reviews of Cassens Chrysler Dodge Jeep RAM - Service Center

Sort by
November 18, 2020

"Pacifica in for routine maintenance. They are always..."

- ekjakel

Pacifica in for routine maintenance. They are always friendly and easy to deal with. Service was performed promptly and professionally. Really good at doing everything they can to satisfy customer.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Dec 09, 2020 -

Cassens Chrysler Dodge Jeep RAM responded

Thank you for trusting us with your vehicles service needs, we appreciate your business!

July 06, 2020

"2020 Jeep JTR towed to the service department for the 2nd..."

- Orlando

2020 Jeep JTR towed to the service department for the 2nd time in a week. Likely another misdiagnosis, complete with another no warranty charge, on $70k vehicle less than a year old backed by a $4k comprehensive extended warranty on top of the factory coverage. Even the Jeep cares case manager says they never should have charged me and submitted it to them under the jeep good will program. Front of the house has been decent in the past when I purchased 2 previous new vehicles from them but the horrible service experience will surely keep me from ever going back or recommending them to anyone.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
May 23, 2019

"Great service"

- wehsjh1

I had a recall. In fact it’s thethird one we have gotten on our 2018 Chrysler Pacifica. Since it is handicap accessible we bought it from another dealer but these guys always take care of us and repair the recall pretty darn fast. We would recommend this dealership for purchasing a new vehicle.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Travis Fredericks
May 23, 2019

"Great service"

- BJERB79

Bought a used van from there. Found some issues the next day or two. They were able to fit me in and everything was taken care of.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
May 22, 2019

"Very professional. "

- elainep

Always courteous, professional, and the service department explains to me what needs to be done without pushing more "problems" needing work. I appreciate the fact I can trust their recommendations.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
January 25, 2019

"Cassens And Sons NOT Trustworthy!"

- RyanLattina

Be careful dealing with Mike. He is not an honest service manager. I would not take a vechicle to Cassens and Sons for any type of service, repairs or warranty. Shame on you Mike for not representing me. Dealership will not represent you in good faith.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Larry Wehmeyer
January 25, 2019

"Cassens And Sons NOT Trustworthy!"

- RyanLattina

BUYER BEWARE!!!!! Cassens and Sons is NOT a trustworthy dealership. You cannot depend on Michael Hasamear (Service manager) or Larry Wehmeyer (President) to represent your needs if you have a warranty claim because they were not willing to represent mine. Cassens was not willing to help me with my powertrain warranty. This dealership will not stand behind their customers after they get their money from you. I hope this review can help someone avoid being taken advantage by this dealership. Do not take your vechicle to Cassens and Sons service department!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : Larry Wehmeyer
November 23, 2017

"Top Notch "

- Griffjg200

My service guy that is usually there on the weekends got me in and out just in time for me to catch an early movie with my family. Gasses has been one of the better dealers I have dealt with and I will continue to get my car serviced there while I have the vehicle. I would recommend that place to my friends and family as well. Great great staff and very nice people.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Steve
May 11, 2017

"Service Department /Service Manager is unprofessional"

- bryson26

Brought a Jeep and went with there oil plan coverage, They were changing my oil informing me that I was in need of an oil change when in fact the type of car and oil that I was using required me to be able to go longer. The first time they did my oil change they put the wrong oil in my car and later called me back to inform me after the fact. But informed me that it wouldnt hurt my car.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Mike Hasamer Service Manager
August 09, 2016

"Service department sucks"

- Randy Ellington

Do not buy tje tore warranty. You have to take it to them and drop off for a whole day to get a tire fixed. If you have a flat to bad warranty does not cover it if there stupid service departmant can not touch it! Highly not satisfied with this place! Go to south county dodge there service department top notch

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Stupid manager
1
1 - 10 of 13 results