Castle Buick GMC of North Riverside

I am not sure where to begin! we bought the truck and less than 12 hours later the check engine light comes on. i try calling the dealer and after several calls I was finally told no one by the name of t less than 12 hours later the check engine light comes on. i try calling the dealer and after several calls I was finally told no one by the name of the sales managers Chris and Virgil work there and that our salesman Tito doesn’t work there. When i was first shopping for the truck the managers took my call immediately. I left a review and wouldn’t you know I was called back immediately from Tito begging me to take the review down. They come for the truck and tell us it was a sensor. but who knows what they’re really hiding. it’s been just 14 days since buying the truck and we find out they withheld a bad car accident the truck had including airbag deployment. tito assured us the truck was never in an accident and they serviced it for everything. well they also played around and never got us a carfax which we should’ve kept asking for over and over but we did a couple of times and we never got one and we were assured the truck was clear free and clear of anything. now no one will return calls or emails, spoke with the finance manager he was so rude and arrogant said he didn’t know what i wanted. said he would have the GM call me. never happened. the finance manager also said he was moving a few things around on the loan so we could get a better rate and putting a warranty on it but not to worry bc it was no charge. LIAR! it was 4 thousand dollar charge! this place is disgusting and full of liars! . we have contacted our lawyers and are taking this to the attorney general car fraud. all we want is our down payment back and to cancel this deal! they’re ignoring us. i would never buy a vehicle from here. stay away. they sell you junk and willingly hide information on used cars. I won’t stop with posting everywhere i can about this dealership and contacting everyone i can until they rectify this. CANCEL THE DEAL CASTLE & give us our down payment back and all this will go away!! More

Ecstatic! Came to this dealership after looking online for the last couple of weeks, the internet sales rep June had reached out to me all week, patiently, and shared with me some ideas regarding vehicles for the last couple of weeks, the internet sales rep June had reached out to me all week, patiently, and shared with me some ideas regarding vehicles. She followed up with me, no pressure, and when I was ready set an appointment. I went in today and she put me with Ernie, who was an absolute pleasure. Unlike a dealer I worked with 2x before in the past 15 years and walked out of last week because they could not put together the deal I wanted, I left with the deal I wanted today. No hard sell. Without 25 credit inquiries and a lot of extra padding and double talk. I felt good about my purchase, and best of all--I walked in at 2:30ish and was done by 4:30. No pressure, no big markup, no long drawn out tapdance and story. Straightforward, respectful, and honest. I would absolutely recommend Castle to anyone who asks in the future!! More

This is an update to my prior 1 star review.After I This is an update to my prior 1 star review. After I left this review and the same one on other sites, I got a call from the General Manager at Cas This is an update to my prior 1 star review. After I left this review and the same one on other sites, I got a call from the General Manager at Castle. We had a very nice conversation in which I felt like I was finally speaking to a colleague in the business. He completely understood my point of view and agreed that in this case, there was enough fault on the service department to justify my request for the refund of my $100 extended warranty deductible. He also offered to refund me money to cover the cost of the relays that I bought myself to actually fix the concern. I told him that was not necessary since the relays would not have been covered by my extended warranty and I would have had to pay for them anyway. However, just today I received the check from Castle for the deductible and the cost of the relays. At this point, its not even about the money being returned, its about the fact that I actually was able to speak to a person who actually cares about his business. Its still upsetting that I had to go this far in order to reach someone who actually is in the business of caring about client satisfaction, but at least I got there. I appreciate the time he spent to handle this matter for me. I am changing my original rating, and not because I got my money back, but because I found that there is someone at Castle who actually cares. Thanks Corey. More

I purchased a 2021 Enclave and had the best experience I have ever had. The Sales Consultants were courteous, knowledgeable, caring and willing to go "above and beyond" to help me. Nubia made sure all my q have ever had. The Sales Consultants were courteous, knowledgeable, caring and willing to go "above and beyond" to help me. Nubia made sure all my questions were answered, anything she was not sure of she asked for help. I was given all discounts I qualified for and they even tried to secure a Veterans Discount for me. The facility is immaculate and other employees who helped Joe Jenna Jr made sure I understood everything about the car. Dealing with people who actually love their job is a plus for all parties concerned. I will be getting all my service done at Castle, and of course letting my friends and relatives know how smooth this transaction was. Great Job Nubia...You will make a great Sales Manager in the future. You know how to lead by example. God Bless and Stay Healthy More

Nubia She was very helpful and got me a nice car. I recommend her lots loveya tom gets down come get a car from nubia recommend her lots loveya tom gets down come get a car from nubia More

Came in to purchase my new 2021 Encore was satisfied overall with everything from the time I walked in to the time I walked out. Thanks to Tito and Tony for all their help. Great customer service. overall with everything from the time I walked in to the time I walked out. Thanks to Tito and Tony for all their help. Great customer service. More

Beyond the worst experience with a dealership. The service department is unprofessional and can careless about your needs. Literally took my car more than a week for a simple diagnoses that could be d service department is unprofessional and can careless about your needs. Literally took my car more than a week for a simple diagnoses that could be done with a simple scan and I’m on day 9 and yet no one has diagnosed my car. I was told by Arnold June 30 that my car was going to be diagnosed July 2 or 3, it’s July 9 and this unprofessional guy won’t return my calls. Never will I buy another car from this dealership. Never will I refer them anyone. All you are to this dealership is a profit and commission. I asked for a loaner.. they have none. More

I bought a used car from this dealer at the end of April and was told that all i had to do was get an inspection done and mail the paper back, then I would receive my plates in the mail. My temp plate has n and was told that all i had to do was get an inspection done and mail the paper back, then I would receive my plates in the mail. My temp plate has now been expired for 2 weeks and I still do not have my hard plates. I have been back to the dealership 4 times now and nobody can do anything for me. They claim that it is the bmv or the finance company that is in the wrong. But, I have gone to the bmv and they do not have any information from them about my title or plates. So then I contacted the finance company to see if the dealer had even sent them the title and they said that they have nothing. So I do not recommend this dealership as they have taken my money and given me a car that I was only able to drive for 30 days and now its just sitting because I have no plates. They claimed to have sent the title to the finance company, but that was a lie. They even refused to give me another temp plate while I try to figure this out. The only person that was actually helpful was Gabriel Badding, he answered any and all questions that I had. It was with finance where I started having issues. If they want to keep this up they can give me my $15k back and come pick up this big paper weight. More

I was car shopping and found a vehicle at this dealership. I was contacted by customer care, received out the door quote, based on the quote given, found financing. I verified the next day dealership. I was contacted by customer care, received out the door quote, based on the quote given, found financing. I verified the next day the price and was told they made a mistake and added another $2896 to the OTD price. They would not go any lower to meet the price I was originally given and received financing for. More

Haven't heard anything back from Chris I sent all Documents to Tyler an seems someone has dropped the ball with me trying to get the car I wanted 2009 Maserati Documents to Tyler an seems someone has dropped the ball with me trying to get the car I wanted 2009 Maserati More