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Castle Buick GMC of North Riverside - Service Center
North Riverside, IL
291 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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291 Reviews of Castle Buick GMC of North Riverside - Service Center
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April 14, 2021
had a appointment on April 3 with a advisor AJ. I was had a appointment on April 3 with a advisor AJ. I was told they need to keep my truck for a couple of days for what they found.I have been come to th had a appointment on April 3 with a advisor AJ. I was told they need to keep my truck for a couple of days for what they found.I have been come to this dealership for years with all my vehicles. I was told by him he couldn’t give me a loaner because I didn’t purchase my vehicle there. So I took it back to where I got it from, they kept calling him so they can see what is to this invoice and what need to be repaired.no respond from him at all. I am very upset and unsatisfied with castle Buick advisor what was done to me. So you tell me if my motor when out and I come there and pay for repair you can’t give me a loaner until you finish the work because I didn’t purchase my vehicle from there. Bad business More
by Latasha Allen
Employees Worked With
Helpful March 24, 2021
I have nothing but bad things to say about this dealership, many more than I care to admit here. I recently brought my car in for an oil change and told the service rep there was a crack and holes dealership, many more than I care to admit here. I recently brought my car in for an oil change and told the service rep there was a crack and holes in the container for the windshield washer fluid, which in turn caused erosion to the top of my battery from splashing up. Since I do not take my car anywhere else for service, the damage had to have happened at this dealership. After 2 hours of waiting, the service rep, A.J. came out and said they did not have part in stock, told me the cost, and stated he did not have authority to approve the repair at no charge. I told him it wasn't my fault and they were responsible. He stated he would have manager call me. That was on March 17th and I have yet to hear from anyone at the Castle Buick facility. HORRIBLE CUSTOMER SERVICE!! I would not recommend their facility to anyone. I have also completed their survey, and stated the same issue. More
by caths817
Employees Worked With
September 16, 2019
Excellent Service I only wished that it was recommended to change both headlights so I would not have pay again if the other one goes out later. I only wished that it was recommended to change both headlights so I would not have pay again if the other one goes out later. More
by ahenderson24
Verified CustomerSeptember 09, 2019
Castle Buick GMC of North Riverside is the BEST!!! I've been going to Castle Buick GMC of North Riverside for service and vehicles for the past (10) years. Maricruz, LT and Arnold never fail me:) As a I've been going to Castle Buick GMC of North Riverside for service and vehicles for the past (10) years. Maricruz, LT and Arnold never fail me:) As always, THANKS!!!! More
by Bobkelly51
September 05, 2019
Unexpected service. Called that morning for an appt.do to an upcoming road trip. Thought I would have to wait at least a few days but was pleasantly surprised to be able Called that morning for an appt.do to an upcoming road trip. Thought I would have to wait at least a few days but was pleasantly surprised to be able to come in within the next hour. How about that!! Thanks More
by woods229
Employees Worked With
September 03, 2019
Service Department My vehicles have been services by Castle for many years now. The vehicle intake team compassionate, experienced and reliable, particularly, LT. Ex My vehicles have been services by Castle for many years now. The vehicle intake team compassionate, experienced and reliable, particularly, LT. Excellent service department indeed!******* More
by csilas
Employees Worked With
LT and AJ
September 03, 2019
no service alignment machine not working have to wait until its ready machine has been broke for a week before I arrive no body call to tell me appointment shoul alignment machine not working have to wait until its ready machine has been broke for a week before I arrive no body call to tell me appointment should of been cancelled waisted my time . More
by beauchamp188
Employees Worked With
Steven Uginchus
August 24, 2019
Check up🙏🏽❤️🙏🏽 I purchased my GMC Denali 2019 double cabin truck Love it, today my 3 month service is being done AJ. Welcome me an explained what is being done V I purchased my GMC Denali 2019 double cabin truck Love it, today my 3 month service is being done AJ. Welcome me an explained what is being done Very friendly staff. More
by Chicanita77
Employees Worked With
A.J.
August 19, 2019
Great,perfect timing! L T WAS AWESOME, SUM UP THE SITUATION AND I WAS IN&OUT BACK ON THE ROAD FEELING SAFE AND KNOWING MY TIRE WAS FIX CORRECTLY.THANKS AGAIN IT 2 THUMBS UP L T WAS AWESOME, SUM UP THE SITUATION AND I WAS IN&OUT BACK ON THE ROAD FEELING SAFE AND KNOWING MY TIRE WAS FIX CORRECTLY.THANKS AGAIN IT 2 THUMBS UP👍👍 More
by MACK_CLINTON2003
Employees Worked With
LT,ARNOLD, AJ
August 16, 2019
Oil change 2 hrs for an oil change that was a scheduled appointment . Wasn’t offered a ride. Had a special needs child. 1/2hr was told? 2 hrs for an oil change that was a scheduled appointment . Wasn’t offered a ride. Had a special needs child. 1/2hr was told? More
by JENNIFERMANGO
Employees Worked With
Hispanic male, Steven Uginchus
