Castle Chevrolet Buick GMC McHenry

If there was a way to leave ZERO stars I would. Bought my vehicle from Gary Lange at the time which is now Castle. We’ve had problems with them treating us poorly in the past and should have known Bought my vehicle from Gary Lange at the time which is now Castle. We’ve had problems with them treating us poorly in the past and should have known better to come here to get my vehicle serviced. Poor communication, I left multiple voicemails for a call back with questions and concerns and NEVER had a return call. EXTREMELY poor customer service. They had my Chevy for 3 days, was never officered a courtesy vehicle and I have two small children. I spoke with Dino who was very rude and treated me like I was a dumb woman. They claim they are unable to order the part to fix my vehicle. We called around to other dealerships and they are able to get the part and fix my vehicle. we will no longer be returning for buying new vehicles or services. & will not refer friends or family here. More

I have been shopping for new cars for almost two full months now it took me this long to find Zack thank you to this dealership and thank you to him for his outstanding qualities to help me get into a br months now it took me this long to find Zack thank you to this dealership and thank you to him for his outstanding qualities to help me get into a brand new 2024 Buick he went above and beyond More

AmIng service. Quick and reasonable negotiations. Staff was very easy to work with and provided excellent care. Quick and reasonable negotiations. Staff was very easy to work with and provided excellent care. More

Extremely knowledgeable with the manufacturer's process for "in transit" vehicles ... and had another truck that just came in that was also on my radar. Yup, I purchased it, they provided a fair price for for "in transit" vehicles ... and had another truck that just came in that was also on my radar. Yup, I purchased it, they provided a fair price for my trade and completed the transaction a few hours later. Seamless transaction.... I will be sending all my friends and family to them. I picked it up the next day and the IT guy spent an hour with me going over all the new TECH, that was unexpected but definitely needed. Thank you... More

Eric did a great job selling this vehicle was knowledgeable of all the options and was easy to talk with, also went above and beyond to deal with me on a problem I discovered on the truck I purch knowledgeable of all the options and was easy to talk with, also went above and beyond to deal with me on a problem I discovered on the truck I purchased More

We have been buying cars at Gary Lang now Castle for years. It is a great company and the sales and service department are the best. It has been a smooth transaction for us and so happy to see the sam years. It is a great company and the sales and service department are the best. It has been a smooth transaction for us and so happy to see the same staff. We will continue to use Castle in the future for our purchases and service. Eric Loredo was a great sales person and we enjoyed working with him. More

I must say that was probably the best car experience. I’ve had in a long time. Eric was amazing. I will forward his name onto several people in the future. Thank you for a great experience Eric. Have a g I’ve had in a long time. Eric was amazing. I will forward his name onto several people in the future. Thank you for a great experience Eric. Have a great day. More

knowledgeable sales person, very patient with my wives list of must haves on the car. list of must haves on the car. More