Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Castle Chevrolet North
Elk Grove Village, IL
699 Reviews
Welcome to Castle Chevrolet North of Elk Grove Village, where "Shop Easy, Drive Happy" is more than just our tagline—it's our commitment to you.
Our outstanding reviews and high level of customer satisfaction speak for themselves. We’re proud to have earned the trust of customers from Elk Grove Village, Des Plaines, Arlington Heights, Schaumburg, and Mount Prospect by delivering a seamless and enjoyable car-buying experience.
At Castle Chevrolet North of Elk Grove Village, you can spend less time researching and more time driving. Don’t forget to check out our new and used specials for extra savings on your next vehicle. Come see why so many customers love shopping with us!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 699 reviews
February 25, 2019
just great We always buy Chevys, from the time we were married, 56 years ago. The latest from Castle. We had friendly, caring service. Everybody taking time w We always buy Chevys, from the time we were married, 56 years ago. The latest from Castle. We had friendly, caring service. Everybody taking time with us to answer any questions and making us feel our purchase was important. Our being satisfied seemed a part of good service. More
by PAPAHANKIE
Verified Customer
February 21, 2019
Castle North - good customer focus Castle north is usually a no hassle experience going back to when it was Hodgkins Chevy. The service team tries hard to schedule you in and get you o Castle north is usually a no hassle experience going back to when it was Hodgkins Chevy. The service team tries hard to schedule you in and get you out. They also do what’s right when it comes to warranty work versus out of pocket cost. Good people! More
by rickmcmahon
Employees Worked With
Megan
February 21, 2019
lengthy oil change I came in for an oil change and was told Also needed a cabin filter replacement. The attendant showed me my current one and I could see it needed to b I came in for an oil change and was told Also needed a cabin filter replacement. The attendant showed me my current one and I could see it needed to be replaced. Good experience, but it took an hour and a half. More
by DMORYS
Employees Worked With
February 18, 2019
Great customer service Walk in with a appointment and was treated with respect. They understood my situation and what I was looking for. They worked with me on finding my bu Walk in with a appointment and was treated with respect. They understood my situation and what I was looking for. They worked with me on finding my budget. More
by JC
February 18, 2019
Very nice Very knowledgeable and accommodating. I would recommend to anyone needing a vehicle. I had choices both new and used. Fabian was great to work with b Very knowledgeable and accommodating. I would recommend to anyone needing a vehicle. I had choices both new and used. Fabian was great to work with bathe whole experience was very pain free. More
by MBARR
February 18, 2019
Excellent Employees were great and easy to work with, made buying a car very easy. I would recommend to others. Cant wait to drive my new car. Employees were great and easy to work with, made buying a car very easy. I would recommend to others. Cant wait to drive my new car. More
by amandacarvel
February 16, 2019
Very responsive and easy to work with After several emails with Tyler explaining my situation and what I was looking for, Tyler confirmed they had the car I wanted on the lot and that Cast After several emails with Tyler explaining my situation and what I was looking for, Tyler confirmed they had the car I wanted on the lot and that Castle would work to fit it in my budget. I met Damian when I arrived at the dealership and he was very friendly and helpful during my visit. He worked with me to get the car I wanted in my budget and the process was very quick and easy. More
by satisfiedcustomer
February 15, 2019
Castle Chevy Mike was definitely one of the best car salesman I have ever dealt with. He went out of his way to help me with everything and was really insightful Mike was definitely one of the best car salesman I have ever dealt with. He went out of his way to help me with everything and was really insightful and friendly. More
by Djordan21
Employees Worked With
February 15, 2019
Have been using your service for many years, always excellan Have been using you for service, and purchased many cars from you for many years, always have been well taken care of, and very happy. Have been using you for service, and purchased many cars from you for many years, always have been well taken care of, and very happy. More
by RCTLS7
Employees Worked With
February 15, 2019
Wasn’t customer focused Received email about free tire and car inspection. That prompted me to come back to the dealership where I purchased car. The inspection was timely as Received email about free tire and car inspection. That prompted me to come back to the dealership where I purchased car. The inspection was timely as my right rear has been running low as my monthly reports indicated. Called and scheduled appt (Mike) per coupon, while checking in I was asked why I was here. Had to explain it again, I also brought up that my daughter thought there may be a fluid leak. After review, Service Advisory told me that the tire had an object in it and needed to be replaced. However, they did not have tire on hand and could get one in 2 hours, would you like us to get one?... I answered no, as I can go to Costco and shop while it’s replaced... She said ok, tha she would have the car pulled around. When the car was ready, she only wanted a signature and she gave me the keys and said thank you... This is were you lost me as a customer... Why did I come in... didn’t matter to you guys, you were just going through the motions. The car, brakes and other components were suppose to be inspected, the potential fluid leak was suppose to be inspected. What happened. You dropped the ball and could care less... She wanted to get me out ASAP, and could care less about my automobile. When I stopped and asked, what about the leak, she said, oh, yeah, nothing. The mechanic cleaned off the undercarriage and didn’t find any leak. The one page receipt she gave me didn’t have any information on the health of the car. No indication of any review. Just poor decisions on my part. I will not be back... You guys are idiots... if you don’t care about an opportunity to win my business, than I will take it elsewhere. Oh, by the way, you sent me on my way without putting the wheel lock back in my vehicle. When I arrived home and cleared the message from your Service Assoc., she said, were sorry but the mechanic forgot to return the wheel lock and that she would keep it at her desk or station. She didn’t connect any dots and recommend coming back at your convenience (to get wheel lock) and I’ll get the tire needed and install it promptly. I would of said sure, I’m 12 or 14 miles away and would have come back, I suspect she would have also said, we I’ll also give you 10% off for your trouble. Could have made this a win win... instead, I’ll keep going to Sunrise Chev as they are always very happy to see me and treat me fairly. More
by WALLACE
Employees Worked With
Service Associate
