Castle Chevrolet North - Service Center

Scratch repair was not great quality The customer service was outstanding, thank you to Megan and Pat for being great. I purchased the vehicle used and noticed a huge scratch on the inter The customer service was outstanding, thank you to Megan and Pat for being great. I purchased the vehicle used and noticed a huge scratch on the interior part of the door. Castle agreed to fix it so a date was scheduled,vehicle was dropped off .. I waited a week and was told my vehicle was ready however when I got there the scratch was not repaired, the door was repainted, I believe it was a miscommunication which happens, I had a loaner the entire time. The issue was that it took an additional 4 days to repair the scratch and when I picked up the vehicle the job was very sloppy, lumpy and lots of wax residue all over the car. I don't want to sound nit picky nor did I return the vehicle, I just accepted it at that point but definitely had a higher expectation that the job would look good considering the amount of time it spent at the body shop. I received great service, I appreciate the courtesy of Castle to have repaired the scratch , the quality though was not the greatest.... More

Great experience, priced competitely. Service advisors very knowledgeable and keep you up to date on progress. Didn’t spend all day waiting. Need a microwave in the lounge, however. Service advisors very knowledgeable and keep you up to date on progress. Didn’t spend all day waiting. Need a microwave in the lounge, however. More

Major Engine Repair I needed major engine repair for my equinox. Zach was easy to talk to, fully explained the repair and got me into a loaner car for the duration of th I needed major engine repair for my equinox. Zach was easy to talk to, fully explained the repair and got me into a loaner car for the duration of the repair. At the end the repair cost came in just a bit under the estimate, which was great to see. More

Friendly team Great sales and service team. Always a pleasure to do business with. Easy online scheduling and got me in and out. Showed and replaced my cabin filter Great sales and service team. Always a pleasure to do business with. Easy online scheduling and got me in and out. Showed and replaced my cabin filter and now my cars smells better and hvac output is better. More

Oil change Megan called to say they had a $10 gift card offer with oil change. That was great. Dropped car off, they asked if I wanted it washed and I said yes. Megan called to say they had a $10 gift card offer with oil change. That was great. Dropped car off, they asked if I wanted it washed and I said yes. They said they would text when finished. No one texted to say it was finished and the car wasn’t washed. Disappointing More

Service experiencxe Did not purchase my 2015 Chevy Silverado @ Castle, but took it in for service. Very pleased with the experience---Mark Dunlap, Service consultant, at Did not purchase my 2015 Chevy Silverado @ Castle, but took it in for service. Very pleased with the experience---Mark Dunlap, Service consultant, attentive, knowledgeable and eager to serve. More

good experience my experience was great ! nice people to deal with . I would recommend Castle Chevrolet to my friends and family. The guys in parts where also very he my experience was great ! nice people to deal with . I would recommend Castle Chevrolet to my friends and family. The guys in parts where also very helpful. More

These guys are the worst Purchased an SUV in December when I was 8 months pregnant. Brakes were squeaky so I asked for them to be replaced. They assured me they were replace Purchased an SUV in December when I was 8 months pregnant. Brakes were squeaky so I asked for them to be replaced. They assured me they were replaced recently and that the noise would go away. Of course I shouldn’t have believed them. Took car in for “free oil change for life” 2 weeks ago and was told that they no longer offer that even tho I purchased the vehicle when they still did, but they would give me ONE free oil change. How generous!! At that time brakes were STILL squeaky, in fact they were worse! DUH...silly me for believing them. 2 days later the dash lit up with “brake pads worn”. Called and spoke to service manager Zack and got him to agree to replace ONE axle at no charge. I took what I could get at this point even tho I felt that both axles should have been replaced. I made appt for Saturday morning at 8 am and showed up at 7:40 am per his request to get me in and out since I was going to have my 6 month old baby with me. I was assured the parts would be ordered and ready when I showed up for my appt. I live an hour from the dealership and was told it would take 2 hours to complete the job. Once again I was let down by the customer service of this dealership and waited for 4 HOURS with a 6 MONTH OLD only to be told after this 4 hours that they had ordered the wrong parts and could they offer me a loaner so they can order the correct parts and complete the job. This place is a joke!! Do not, I repeat do NOT buy a car from this place. I can’t make this stuff up. I then called Zack the service manager after this incident and asked to be compensated for the inconvenience by replacing the other axle which I should have demanded from the beginning, and he flat out refused!!! He instead offered an apology...an apology in this case is absolutely NOT good enough. They should be ashamed at how they run their business. If you’re looking into buying a car here I urge you to GO ELSEWHERE. More

Outstanding! Wow! as promised our GMC Terrain was serviced and returned without any hassles. John Cullen was, Friendly, Courteous and even helped us with our Loane Wow! as promised our GMC Terrain was serviced and returned without any hassles. John Cullen was, Friendly, Courteous and even helped us with our Loaner! Rick and Adriana Chicago, ill More

John Lee and John Cullen were both very courteous and very helpful in answering both my sales and service questions. They both provide excellent customer ser and John Cullen were both very courteous and very helpful in answering both my sales and service questions. They both provide excellent customer service ! More