They took my WRX for a JOYRIDE
I took my 2018 WRX to Castle Subaru for its second oil change. After receiving my vehicle it began leaking oil out of the oil filter and spraying all over the engine bay. I towed my vehicle back into Castle, Four days later they said they had fixed it. I drove it home and the next morning had a new pool of oil underneath my car. I towed it back in, and this time they had the car two full weeks, And during this time I did not receive any updates about my car until I called in. Finally when it was ready for pick up there was an extra 36 miles on my vehicle and evidence that two employees took it out for a JOYRIDE and rode the car harder than it’s ever been driven. Instead of trying to remedy the situation the staff just gets Abrasive and unhelpful. They also refuse to give you any superior’s contact information. On top of all of this, The third time I brought my car home from Castle the next morning there was a pool of coolant underneath my car and the tank was dangerously low. Since now I do not trust castle to even put air in my tires, I took my car to Mishawaka Subaru and their technicians fixed it in three days and stayed in contact with me the whole time and were much better customer service minded technicians. And they also didn’t put a single mile on my car. Long story short if you have a nice car and you wanted to keep its fluids inside the car do not take it to Castle Subaru where They will redline it and send it home leaking, and then tell you that it’s standard practice.