Castle Mitsubishi Portage - Service Center

Warranty work and Oil leak repair I had my 2015 Forester in for warranty work on the rear coil springs, and to check for an engine oil leak. The warranty work on the spring was comple I had my 2015 Forester in for warranty work on the rear coil springs, and to check for an engine oil leak. The warranty work on the spring was completed in a timely manner. The engine oil leak would take more time to repair. I was given a loaner car to use until my car was completed. Service Consultant Juan Torres was very friendly and helpful in getting everything I needed to make my visit a pleasant one. I have 2 Foresters a 2015 and 2016 which have both been serviced at Castle and I have never had a problem with and of the service work preformed. More

Service performance I had my first service experience with Castle on my new Outback. Castle picked up the car from my home in Beverly Shores and returned it 3 hours later I had my first service experience with Castle on my new Outback. Castle picked up the car from my home in Beverly Shores and returned it 3 hours later in pristine condition. Everything was done as planned and I did not have to worry about the coronavirus! Thanks. More

Always a pleasant experience My 2018 Impreza Sport is my second Subaru from what is now Castle. My salesman is Mark Sattler, and he and I have had a good relationship over the yea My 2018 Impreza Sport is my second Subaru from what is now Castle. My salesman is Mark Sattler, and he and I have had a good relationship over the years. Steve, the service manager, has always been friendly and very helpful and I've never had problems that he hasn't been able to sort out. I originally changed to Castle (as it's now known) for my second Impreza because I didn't like the changes at my original dealer, and because they were part of the Costco plan. It has worked out very well for me. More

1st Service at Castle’s New Location This week I had my Subaru Forester serviced at Castle’s new location (former site of Harbor Buick-GMC). The building is beautiful and clean. They we This week I had my Subaru Forester serviced at Castle’s new location (former site of Harbor Buick-GMC). The building is beautiful and clean. They were adhering to the social distancing rules at the service advisors desk and the customer waiting room is large enough that you did not need to sit close to anyone while waiting. Everyone was pleasant and all service was performed as expected. One of the things I always enjoy is the complimentary free car wash. More

Service experience I had purchased my vehicle from Webb Mitsubishi on rt 30, and everytime I went in for any service I always experienced rude customer service and quote I had purchased my vehicle from Webb Mitsubishi on rt 30, and everytime I went in for any service I always experienced rude customer service and quotes of overcharges. I always felt taken advantage of especially being a female. I was told I needed a major service completed and not wanting to deal with the service at the previous dealership I found Castle Subaru. To my surprise they went above and beyond to assist me and make me feel at ease. I would highly recommend them and may even go back later for a trade in due to their great service. More

not satisifed with quality of work or feedback Not sure if they can find the problem correctly. After spending $500 to have a vapor leak fixed. Less than 2 weeks later service engine light comes on Not sure if they can find the problem correctly. After spending $500 to have a vapor leak fixed. Less than 2 weeks later service engine light comes on again. Told it was a vapor leak. But not the same one they just fixed. Spent another $500 to fix. Not sure if I will take car back again. Had to call and find out about car. No follow up except to say they will have to keep car because part did not come in. Over a 4 week period they had my car 11 days. More