Cedar Rapids Toyota

Not sure the service was completed as I was told Have been buying from this dealership for over 10 years and purchased many vehicles 7? 8? I have lost track. John Nus and his staff have been so great Have been buying from this dealership for over 10 years and purchased many vehicles 7? 8? I have lost track. John Nus and his staff have been so great to me and to my family (3 of my kids have Toyotas from here) the sales staff, Paul Speral and Curt and Wendy from finance are the greatest! But... the service dept lacks quite a bit for me. I made an appointment for minor repair, arrived at the appointed time, waited over 1 hour to be then told what my cost would be, I agreed as I had already been told the cost, and was then told it would be about 5 minutes! So... why did I have to wait over 1 HOUR for a 5 minute job?! My paperwork shows Joe Kem but I don't know that he is the actual person that took so long, so this may not be fair to him, but I am sure you can sort this out. Hard to rate quality of work until I find out if the pieces blow off... and how do I know they are actually glued in? short of pulling on them to see if they adhere? I think it would have taken longer than 5 minutes to put a bead of glue along each side, so my guess is they just popped them back on and there is no glue! Iowa City washes your car when you have a service but I prefer CR but I now live in North Liberty... I may consider changing More

Spencer made the whole buying experience pleasant Spencer T. was the consummate professional throughout the whole car buying experience. He treated me with respect and kindness. In the past I have cri Spencer T. was the consummate professional throughout the whole car buying experience. He treated me with respect and kindness. In the past I have cringed at the thought of buying a car because of the negotiation games so many sales people play. This time was different and I will be going back to Spencer for my next car. Wendy was great as well, again no hire pressure sales pitch, she understood my style and adjusted accordingly. More

Friendly and efficient! The process from start to finish was very pleasant and hassle-free. I've worked with Cedar Rapids Toyota on several occasions and each experience has The process from start to finish was very pleasant and hassle-free. I've worked with Cedar Rapids Toyota on several occasions and each experience has not been disappointing! I'd recommend dropping by for a visit. More

New Lease I went to Toyota several years ago and have continued to lease my cars with Terry Helgeson. The whole staff there makes the experience fun and easy. I I went to Toyota several years ago and have continued to lease my cars with Terry Helgeson. The whole staff there makes the experience fun and easy. I have always loved my leases and love my recently leased Highlander!! More

great Spencer T did a great job working with us to get everything I wanted in my car. He worked out an offer that worked for our budget and made sure that Spencer T did a great job working with us to get everything I wanted in my car. He worked out an offer that worked for our budget and made sure that I got the important options I wanted. More

oil change/unexpected recall all done at once!! I drove in to get an express oil change and was told in the waiting room I would need to schedule an hour in the future for a recall for a spiral cabl I drove in to get an express oil change and was told in the waiting room I would need to schedule an hour in the future for a recall for a spiral cable. Much to my surprise when they said my rav was ready to go, they replaced the spiral cable so I didn't have to make a future appointment. That was an awesome surprise and that is why you guys are the best!! More

Always courteous and thoughtful. Have always had a good experience. Joe is always helpful with setting up appointment times and flexible with pick up time. Thank you very much. Have always had a good experience. Joe is always helpful with setting up appointment times and flexible with pick up time. Thank you very much. More

New car experience Spencer was helpful and explained the features on the Avalon. He is not a high pressure salesperson which goes a lot farther with me . Wendy is very k Spencer was helpful and explained the features on the Avalon. He is not a high pressure salesperson which goes a lot farther with me . Wendy is very knowledgable and efficient. She is easy to work with and answered all our questions. Both Wendy and Spenser are assets to Cedar Rapids Toyota.. We would definitely buy another car from them. Dian Boysen More

Fantastic smiles with my oil change! Expecting a 1 1/2 to 2 hour wait, I enjoyed the treats and big screen tv, as always. How unexpected that my car was done in less than an hour, even t Expecting a 1 1/2 to 2 hour wait, I enjoyed the treats and big screen tv, as always. How unexpected that my car was done in less than an hour, even though a busy day! Fantastic smiles and friendly customer service rep Chris G. always reassure me that going to CR Toyota is the best experience for my car and myself. Don't go anywhere else with your Toyota!! Thank you, Chris.......:) More

prompt and professional Delivered on their promises. Service was fast and efficient. Communication between myself and the salesman was excellent. He kept me very updated o Delivered on their promises. Service was fast and efficient. Communication between myself and the salesman was excellent. He kept me very updated on the entire process. Price negation was handled very quickly as well. Not a lot of back and forth. More