Central Florida Chrysler Jeep Dodge Ram

I bought a jeep three months ago and had an engine light pop up and the car overheated within three months. We took it to this repair shop at jeep compass and I did not get my car back for seven days. I was pop up and the car overheated within three months. We took it to this repair shop at jeep compass and I did not get my car back for seven days. I was never given a time estimate of when I would get my car back. I never received a message that things were moving forward and you were working on my car. I had to text, the representative almost daily to get an update and still did not get an update that you were working on my car. Then I picked up my car and had to wait around for about 30 minutes because they could not find my car. Then, when I received my car, I drove off the lot and down the road, and as I was driving behind my son, I looked at the car that had been fixed, and the car had a huge scratch and bump, and Damage to the left backside of the car. We immediately turned around and brought it back to Jeep compass. Where I was told that they did know that this accident had happened to my vehicle. Never told me that this had happened to my vehicle and allowed me to leave the lot With this damage to my car. Then I was told that I then had to leave the car to get it fixed there and they apologize that they did not fix it before they gave it to me but again they never told me that they had an accident in the repair shop to my car. And then I had To Drive with my son in my own car to a rental car place and pick up a rental car that took another hour or two of my time. And I still do not have my car back. So high M, pretty unhappy with the entire service of what I have received so far. This is the first jeep I’ve ever owned and it has not been a good experience so far. Again, I still don’t have my car. Since I dropped it off with the damage I’ve been driving a rental car for four days. And again I have not received one update to my car or a time estimate of when I would get my car back. Frustrated and disappointed are the only words I can think of right now. More

Sales person Joe Lieberman was great however some of the sales managers have a lot to learn about tactics and the real world. Been in the game myself for over 15 years and I can say from experience they're sales managers have a lot to learn about tactics and the real world. Been in the game myself for over 15 years and I can say from experience they're a hot mess. Also whatever a "backup contract" is should not only be discontinued as a predatory practice it should be deleted from their vocabulary. More

I trust the work they do. and Fernando is a great asset to your company. he makes sure the job gets done right. I've been coming here for years. thk you. and Fernando is a great asset to your company. he makes sure the job gets done right. I've been coming here for years. thk you. More

PJ is a great sales person, very professional, and clear made us feel confortable through the whole process. made us feel confortable through the whole process. More

I really don’t remember talking to this person but this place is great and stuff place is great and stuff More

Gabriel was absolutely stunning. His service was through the roof good, and I’d happily recommend him to anybody I cared about in finding a new vehicle. His service was through the roof good, and I’d happily recommend him to anybody I cared about in finding a new vehicle. More

Marcous provided outstanding customer service. He kept me aware of the service being provide and the approximate time line for pick up. Overall a fantastic experience because of Marcous. He kept me aware of the service being provide and the approximate time line for pick up. Overall a fantastic experience because of Marcous. More

The staff was great and personable. Explained the buying process in an easy way to understand. Explained the buying process in an easy way to understand. More

David Perez was instrumental in resolving the many issues I had with my vehicle that another dealer failed to address. Paul Gomez addressed the small scratch on my car that occurred while in their possession I had with my vehicle that another dealer failed to address. Paul Gomez addressed the small scratch on my car that occurred while in their possession. No grief just good customer service! More

Service department was great they always communicated with me about my needs for my Jeep and gave me pricing very quickly when needed with me about my needs for my Jeep and gave me pricing very quickly when needed More