Central Florida Chrysler Jeep Dodge Ram - Service Center

excellent costumer care, I will recommend this place over others. Really Profesionals in everything. Thanks others. Really Profesionals in everything. Thanks More

I have always been pleased with CFDJ in the past for my service needs. However, this time was different. I scheduled my appointment with my regular service advisor weeks in advance. Upon arrival, I learned service needs. However, this time was different. I scheduled my appointment with my regular service advisor weeks in advance. Upon arrival, I learned that he was not in that day (later found out he was on vacation). Had I known this, I would have rescheduled. The advisor that came to take my car did not introduce himself and I had to ask for his name. He asked me what I was bringing my car in for (oil change and recall) and informed me that the recall may not get addressed depending on if they had the correct part. I could understand this if I hadn’t made the appointment well in advance but I did. My appointment was at 10 AM. At 3 PM, I tried to call for an update since I hadn’t heard anything. I stayed on hold for 10 minutes without anyone answering the phone. I called again at 3:30 and still didn’t get to speak to anyone. Around 4, the advisor called to tell me my car was ready and informed me it took so long because they had to wait for the part for the recall. Unfortunately, I was unable to pick up my vehicle that evening. Overnight, I received 2 calls from Orange County Sheriff’s Department informing me that an unauthorized person had been observed entering my vehicle at the dealership. I arrived at the dealership at 11 AM to pick up my vehicle and find out details regarding the overnight incident. I completed the check out process and there was no mention of the incident. I had to ask someone about it. Once I did, I was directed to Craig Smith. He explained to me that my vehicle had accidentally been left unlocked and a man was observed on surveillance entering the vehicle and attempting to start the engine. The sheriff was called and the car was fingerprinted. I was understandably upset. However, more than anything, I was disappointed that the dealership did not reach out to me before I arrived that morning. CFDJ prides itself on its customers being treated like family and this incident did not reflect that ideal. I expressed this to Mr. Smith to which he replied that I was not called because they knew the sheriff had reached out to me. Mr. Smith did apologize but also informed me he was still “getting his ducks in a row.” I still feel a phone call to explain and apologize would have shown integrity and ownership of the incident by the dealership. I understand that things happen and we are all human, but the foundation of good customer service is communication. Mr. Smith and I proceeded to my car where I inventoried the items. At the time, I did not observe anything missing. Mr. Smith offered to have my car detailed as the drive thru car wash was currently down. I accepted the offer and was pleased with the result. After getting my car back, I realized my neighborhood gate entry clicker was, in fact, missing. I contacted Mr. Smith who immediately responded that I would be reimbursed for a new one. I sent him the receipt and he kept me updated on the process. Overall, the incident was a fluke thing that I’m sure the dealership is not accustomed to handling. If they would have reached out to me instead of relying on the sheriff's department to communicate, it would have been more appropriate. Also, a simple apology without excuses or explanations would have been appreciated. I will continue to use CFDJ because I leased my vehicle through them. I will only make appointments with my regular service advisor and if he is not at work that day, I will reschedule. However, I may reconsider my loyalty in the future when my lease is completed and I need a new vehicle. More

Plenty of appointments available. Chose early morning and didn’t have to wait long for greeting and service from Keith. Chose early morning and didn’t have to wait long for greeting and service from Keith. More

Excellent service. Will definitely be going here for all my service needs. Quick and efficient Will definitely be going here for all my service needs. Quick and efficient More

🤮 hmm, nothing to write home about, nasty staff, very long wait, expensive, charges huge fee for using credit card, check not accepted. They want you to use your credit so that they can charge you a huge long wait, expensive, charges huge fee for using credit card, check not accepted. They want you to use your credit so that they can charge you a huge fee on it. Scammers and con men, extortioners! More

Fantastic. Been trying to get recalls s taken care of my dealer located in fruitland park for 11/2 years with results. Called Bob at Central FL and taken car Been trying to get recalls s taken care of my dealer located in fruitland park for 11/2 years with results. Called Bob at Central FL and taken care of with great customer service. 1 1/2 years versus 5 days. Enough said More

Amazing service advisor always recommend. Always guarantees customer satisfaction. Keeps clear communication. I’ve never had any problems with my vehicle maintenance with this dealership. Always guarantees customer satisfaction. Keeps clear communication. I’ve never had any problems with my vehicle maintenance with this dealership. More

Service perfect! The guy was respectful and knowledgeable. I will be back to that dealership again. The guy was respectful and knowledgeable. I will be back to that dealership again. More

My engine was replaced at this dealership due to the jeep engine recall back in 2021. The car battery has to be replaced twice now due to completely dead battery. I asked them to do a diagnostic test to ch engine recall back in 2021. The car battery has to be replaced twice now due to completely dead battery. I asked them to do a diagnostic test to check if something was not hooked up or wired up correctly when the engine was replaced both times. They called me back later and said yes everything was checked and it is OK. I am convinced that the battery will die again in less than three years. More

Our service adviser, Winston gave us outstanding service. He was polite and knowledgeable. He made the service experience pleasurable. I hope to deal with him again in the future. He was polite and knowledgeable. He made the service experience pleasurable. I hope to deal with him again in the future. More