Central Florida Chrysler Jeep Dodge Ram - Service Center

Total disorganization. I received a message that the car was ready, it was in the waiting room, and when I arrived the consultant was no longer there. No one knew about my I received a message that the car was ready, it was in the waiting room, and when I arrived the consultant was no longer there. No one knew about my car and it took a long time to find it. Wrong billing, poor service... To top it off, I have your advanced package, which charged me a fortune to buy the car. And the most basic thing? Delivering the car washed! And they didn't do it. Really bad service, customer service, what a shame! I probably won't come back. More

Did not have our appointment that was made with a live person. Little communication. Took 11 days because part was lost in shipping.Did a warranty repair without even telling us. Did not even perform ever person. Little communication. Took 11 days because part was lost in shipping.Did a warranty repair without even telling us. Did not even perform everything requested. More

The dealership is always wonderful and welcoming. Will come there in the future to purchase another vehicle.. Will come there in the future to purchase another vehicle.. More

Chris C. is the best service advisor. He is knowledgeable, friendly, and efficient. I will not take my car to anyone else. I can’t recommend Chris and the ser is the best service advisor. He is knowledgeable, friendly, and efficient. I will not take my car to anyone else. I can’t recommend Chris and the service dept at Central Florida Chrysler Dodge Jeep enough! More

Very smooth process. Javier was excellent. Showed us several vehicles and gave us accurate difference between the models. Javier was excellent. Showed us several vehicles and gave us accurate difference between the models. More

Took my car in for first oil change service. Worked with Jeannie Seville as my service advisor, and it was an excellent experience. She was very friendly, helpful, and I look forward to contin Worked with Jeannie Seville as my service advisor, and it was an excellent experience. She was very friendly, helpful, and I look forward to continuing to work with her when taking my car for service at Central FL Dodge dealership. More

I came in for my first oil change and requested the CFDJ family advantage benefits that I paid for when buying my car, which include car wash, rain x, seat protectant, and a bunch more. After the oil change family advantage benefits that I paid for when buying my car, which include car wash, rain x, seat protectant, and a bunch more. After the oil change I waited another hour and half. They said I was all done. Nothing on my car had been done not even a basic wash. I could not subject my 6yr old to more waiting so we just left. More

I had a great experience! Thanks to Jeannie Seville from service department she was phenomenal, went above and beyond, she kept me updated at all times, which gave me the peac Thanks to Jeannie Seville from service department she was phenomenal, went above and beyond, she kept me updated at all times, which gave me the peace of mind that i was in good hands...Highly recommended! More

They charge me still have same problem I need refund my money please in my card money please in my card More

The service department is poorly managed and their service suffers because of it. My Jeep has been with the service department for over 3 weeks, although the vehicle has less than 2000 miles. Sin service suffers because of it. My Jeep has been with the service department for over 3 weeks, although the vehicle has less than 2000 miles. Since they expected my vehicle would take a while to fix, they were kind enough to get me a rental car but recently On Monday 12/09 I received a text message from Hertz saying the rental car contract was overdue, so I called Central Florida Service Department, to let them know the rental car was overdue. I left a message and they said they would call me back and it never happened, the next morning I called five times until they decided to call me back, and claimed my vehicle was fixed since November 30th and told me they called me (false) they never called me. I drove 1 hour from my home to Central Florida Jeep Dealer. At the dealership, the service manager was not present and Gregg Hutchins, the person left in charge was asked to help me. I asked Gregg if we could talk in his office, which upset him. When I tried to explain to Gregg my rental car and personal car issues Gregg simply walked away and left me in his office, he didn’t even bother to get someone to help me. While I don’t blame Gregg, I do blame his manager for leaving someone incapable of providing a decent service to customers. At this point I still have not gotten any help about my personal vehicle or the rental car. Their sales manager Zake Williams (real manager) helped me and apologized for the inconveniences caused by their subpar service department. After a 2 hours and 30 minute wait, To my surprise, my vehicle was NOT fixed and would need “TWO more weeks to be fixed”. So, I don’t understand why they claimed my vehicle was fixed and why they claimed they called me. I’m very displeased with the service department’s management for their poor communication and inability to leave someone competent in charge. More