Certified Benz & Beemer

Michael is the bomb! Michael has helped me personally for years now. Through punctured tires and bumped curbs, oil changes, repairs and other maintenance, Michael is court Michael has helped me personally for years now. Through punctured tires and bumped curbs, oil changes, repairs and other maintenance, Michael is courteous, communicative, and all around the best person to work with to get what you need done! Certified Benz and beemer always does what they need to do to keep you moving through life when those car maintenance issues happen, whether it be rides to and fro the business, or better yet, getting you right in a loaner. Michael makes me feel like a VIP and having to get something taken care of feels more like seeing an old friend. Literally I can text him when something happens and he gets me where I need to go. Thanks Michael!! More

Great Customer Service we bought 2012 ML350, we worked with Cory Groters and Jamie Herbrnason and both are very friendly, helpful and professional. The best part is no pres we bought 2012 ML350, we worked with Cory Groters and Jamie Herbrnason and both are very friendly, helpful and professional. The best part is no pressure in transaction. More

CBB-Mixed Bag My buying experience was easy and my sales person, Naimul (Q) Sadeque, was top-notch. He, along with the CBB's title person, Claudia, are what salvage My buying experience was easy and my sales person, Naimul (Q) Sadeque, was top-notch. He, along with the CBB's title person, Claudia, are what salvaged this review as 3 stars. CBB's finance person, Travis, however, was completely condescending when I pointed out an error he made on my vehicle registration. I bought an i3 (an electric vehicle) specifically to save on gas and access the HOV lane. Travis incorrectly listed my vehicle as gasoline powered, not alternative fuel, on the registration paperwork. When Travis handed me the paperwork, he instructed me to review the "personal information only." I always read everything before I sign or approve documents and immediately noticed the mistake, which I mentioned. Travis looked at me and repeated in a flip and condescending tone, "personal information only," to which I replied that he entered the wrong fuel type. His response was "don't you worry my friend, I will take care of it." I would have walked out on the deal at that point, but I did get a good deal on the car and Q was very helpful, so I simply looked at him and responded that I hope so because it affects the license plate and registration fee. Of course, when the plate arrived it was the standard AZ plate and not the environmental plate, which meant Travis had overcharged me as well. I immediately called to speak to management at the dealership about the issue, including Travis' attitude, but the GM was out, so I asked to speak to the sales manager. Apparently, the sales manager was too busy at the time to get on the phone, but I was promised a return call within the following 20 minutes. He never bothered. Fortunately, after speaking with Claudia the following morning, the situation was remedied that day, including a refund of the $400 I had been overcharged. CBB should be thankful to have people like Q and Claudia (who brought up the customer service rating below). On the other hand, the sales manager and Travis are shining examples of why so many people dislike buying vehicles. Well done, gentlemen; thanks for reinforcing stereotypes of "used car dealers." More

Quick, efficient and great service Service on our BMW X5 M with some additional stuff needed to be done. The service advisor Michael Miller handled everything absolutely perfect. It was Service on our BMW X5 M with some additional stuff needed to be done. The service advisor Michael Miller handled everything absolutely perfect. It was smooth, efficient and well done. They know what they are doing.... Only downside was the loaner car. Not impressed... You can do better on this one guys... More

Benz and Beemer I was helped by Mike Reynolds and my car buying experience was the best I've had! Mike asked me questions on what I was looking for and was able to m I was helped by Mike Reynolds and my car buying experience was the best I've had! Mike asked me questions on what I was looking for and was able to match my request. I was indecisive between a Mercedes and a Beemer I had seen. Mike gave me the pros on each vehicle according with what I was looking for. He even put them close together to help me make a decision (they were on different floors) . Mike was able to answer all the questions I had and I had a lot of them. In the end I purchased the BMW! I have to say that this was a great experience that was hassle free and no surprises all the way through. More

Danny wad Great Danny was great he went above and beyond to help us with our needs. He was very professional and polite thanks again Danny you were the best Danny was great he went above and beyond to help us with our needs. He was very professional and polite thanks again Danny you were the best More

Great Customer Service Just wanted to give a few xxxxxxto Mr. Quintana. He was very polite and was willing to assist with whatever was needed. I will definitely be reccomend Just wanted to give a few xxxxxxto Mr. Quintana. He was very polite and was willing to assist with whatever was needed. I will definitely be reccomending friends and family to your location. Very great service. More

Extremely competent and experienced staff. Our salesman, Floyd Foster was very professional and respectful. He even delivered our car to us in Tucson! It was completely different from any othe Our salesman, Floyd Foster was very professional and respectful. He even delivered our car to us in Tucson! It was completely different from any other car buying experience we had. No pressure, no anxiety, and extremely fair pricing. We will definitely recommend Certified Benz and Beemer to anyone looking to buy a car. More

Fantastic Experience I dread the car buying experience and was greatly surprised on how smooth this process was. They didn't waste my day, try to sell.me something that I I dread the car buying experience and was greatly surprised on how smooth this process was. They didn't waste my day, try to sell.me something that I didn't want and made sure I was happy when I left. Thanks guys! More

Very Professional Staff Excellent buying experience with a very professional salesman Fast, efficient service, Chris was very helpful in identifying vehicle I was looking fo Excellent buying experience with a very professional salesman Fast, efficient service, Chris was very helpful in identifying vehicle I was looking for and expediting the financing process. More