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Certified Benz & Beemer
Scottsdale, AZ
14,924 Reviews
Welcome to Certified Benz & Beemer. We specialize in selling the highest quality Certified pre-owned vehicles at the lowest possible prices. Our belief is that every customer should get a price they can agree to easily.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
By Type
Showing 14,924 reviews
January 29, 2018
Jack personally taking care of customers My vehicle requires full synthetic oil. The standard oil change intervals for this oil in my vehicle is 10k-15k miles. I bought a maintenance package My vehicle requires full synthetic oil. The standard oil change intervals for this oil in my vehicle is 10k-15k miles. I bought a maintenance package that includes a half dozen oil changes. I bought my car with ~80k miles on it already. I now have 94k and CBB (Valerie twice and Michael once) have had me come in for 3 oil changes already. They claimed my oil change interval was 3k and if I went beyond this, my vehicle would suffer. I just found out that this is not the case and feel very misled. I’m not sure the reason for the misinformation. My time and money have both been wasted. On the first oil change I came in for, (just about a month or so after purchasing my “certified” vehicle), they told me that my front lower control arm bushings were “COMPLETELY shot” (their words). I asked them what they were going to do about it and they said “nothing, unless you pay for the repair.” On another note, during my second oil change, while the service team was working on my car, they said that my key was working fine when it arrived (I have a push-to-start ignition), but had stopped working during the service. I was bewildered when they told me that they would not be taking care of this problem for me. My (supposedly) hour Long oil change turned into a 2.5 hour oil change and they couldn’t start my vehicle to drive it out of the wash area. Finally, a mechanic jimmy-rigged my vehicle to start and they told me not to turn my vehicle off until I was with my other (spare) key and told me I was on my own with this one. Every automotive service center I have told about this incident has told me that the way they handled this incident was appalling. I drove it directly to Land Rover Scottsdale and the mechanic pulled a fuse out and stuck it back in and it was fixed. More of my time was wasted. I will say, in all fairness, that Randy (in service) was the last person I have worked with at CBB, and I have nothing to complain about with him. He was professional and got my car in fast, even though I came into the shop in the evening. ****************update******************** Jack Schneider, the owner of CCB contacted me to discuss my review 3 times over the phone. He listened to me, took care of me as a customer and helped get the bad taste out of my mouth. This was the first time I dealt with Jack and was very much pleased with how he handled the situation. If this was the kind of customer service I received from the beginning, I’d have 3 more cars with that black CBB sticker on the back. Thank you for caring and for your time, Jack. This changed my review from 1 star to 4 stars; I will update this review (all aspects of it) again after my next encounter. More
by Gmcinnis6
Employees Worked With
Other Employees :
Young Michael (?) in service (Replaced Val), Ty in sales and Valerie in service., Randy Wood
January 29, 2018
Stellar Salesman! My husband and I have been looking for the right car for quite some time. When we found it, we went through the credit check process and soon realized My husband and I have been looking for the right car for quite some time. When we found it, we went through the credit check process and soon realized that we didn’t want to do business with this company due to their employees. It was so awful, the typical lies, over charges and arrogance you think of when you think of car salesmen. We left and stopped looking for a bit. We soon realized, we didn’t have choice, we needed another car. We found another car that we liked. We then prepared ourself for the “battle” to come. However, we went to CB&B and meet Danny Q, he was obviously busy but he made an effort to greet us and make us feel welcomed. He was very professional but also personable. He didn’t try and change our mind about the car we wanted, didn’t pressure us into other options or to even buy the car. He spent time showing us the vast inventory of high quality cars. He gave us time to think and make our decision. We appreciate his work ethic and fantastic customer service! I would highly recommend doing business with this stellar salesman! We will definitely use him again for future purchases, thank you Danny! More
by Goya428
Employees Worked With
January 28, 2018
Excellent service Just had my BMW in to be serviced for 50K maintenance. Randy went above and beyond throughout the experience. From having all of the paperwork compl Just had my BMW in to be serviced for 50K maintenance. Randy went above and beyond throughout the experience. From having all of the paperwork completed for me so I could drop my car off at 7AM and have a loaner - in less then 5 min from arrival, to taking my car over (so I didn't have to) to BMW to have recalled airbag replaced, to texting me throughout to keep me updated on timing and progress...the experience was fantastic. Couldn't be happier, and appreciate the service level and professionalism. Thanks!! More
by KatWilliams
Employees Worked With
Randy Wood
January 28, 2018
Jack was professional and helpful. Jack (owner) was professional and helpful and stepped in to help with an issue that I had with service. Thanks to Jack for following up with me and ma Jack (owner) was professional and helpful and stepped in to help with an issue that I had with service. Thanks to Jack for following up with me and making it right. More
by Cailey
Employees Worked With
January 28, 2018
2014 Ferrari Sam Meranda was courteous, helpful & sought answers to my many questions. Our test drive was eventful as we tested the limits of the vehicle with assu Sam Meranda was courteous, helpful & sought answers to my many questions. Our test drive was eventful as we tested the limits of the vehicle with assured adrenal rush! Great representive of B & B More
by jmoff3505
January 27, 2018
Above and beyond This was by far my easiest car purchase! Andy went above and beyond and provided amazing customer service. He even personally delivered the car to my This was by far my easiest car purchase! Andy went above and beyond and provided amazing customer service. He even personally delivered the car to my home when I couldn’t make it across town to pick it up. I’d highly recommend Andy and certified Benz and Beemer’s! More
by Gr8tfulgirl
Employees Worked With
January 27, 2018
As good a car buying experience as you will have Professionally taken care of from the get go. Wife and I were allowed to test car without salesman hovering over us in backseat. Very transparent and Professionally taken care of from the get go. Wife and I were allowed to test car without salesman hovering over us in backseat. Very transparent and patient when working through numbers and questions. Did not feel pressured to add additional packages and services. Would highly recommend. More
by speck31
Employees Worked With
January 26, 2018
Great service Very friendly and laid back! Got me in and out quickly! Kept in touch while we were waiting for a part to come in!! Everything was top notch Very friendly and laid back! Got me in and out quickly! Kept in touch while we were waiting for a part to come in!! Everything was top notch More
by Averydishon
Employees Worked With
Collin Moore
January 26, 2018
The only place to bring your car for service. Thank you benz n beemer for always taking good care of me. I bring both of my cars here for service and I'm always happy with the level of customer se Thank you benz n beemer for always taking good care of me. I bring both of my cars here for service and I'm always happy with the level of customer service. A special shout out to Steve who went above and beyond Thank you soo much for replacing both of my light bulbs. Happy customer More
by Jgt92
Employees Worked With
Steve, Mike Miller
January 26, 2018
Certified Benz & Beemer=100% Satisfaction We have purchased several vehicles from this dealership and have never been disappointed in any area of it we’ve experienced. We have always purchased We have purchased several vehicles from this dealership and have never been disappointed in any area of it we’ve experienced. We have always purchased the package on all of our vehicles that includes free oil changes. You would assume on free oil changes the quality and service would not be as high, at least that is what I used to think. We have dealt with Randy Wood in the service department who goes above and beyond my expectations. He was so accommodating in scheduling and when we went to pick up the car I hardly got out of my vehicle and he was practically at my car door with the keys and paperwork from the oil change so we could immediately be on our way and what absolutely blew me away was the car was thoroughly washed and cleaned inside and out. Thank you so much Randy for making our visit so pleasing. More
by Lorlor218
Employees Worked With
Randy Wood
