Champion Chevrolet of Avon

Looking for options I’m a difficult time From the moment I walked in, every person I dealt with was courteous and helpful. Asked to speak with a loan manager directly first instead of going From the moment I walked in, every person I dealt with was courteous and helpful. Asked to speak with a loan manager directly first instead of going through a salesman. I explained that I wasn’t there to be bamboozled; And explained my financial situation in depth and that I was not intending to make a purchase this day but to gather information so that I can make a wise decision later in the future. He handpicked a salesman that could assist me the best in my situation. They were completely understanding and discussed, at length, my vehicular needs and desires, as well as options for financial planning to better prepare for a future purchase. I am definitely impressed with their professionalism and willingness to assist even when knowing there wasn’t going to be a sale. Will absolutely recommend them in the future. More

Nice people They worked hard for me to get me in my new truck. Wasn't exactly the terms I was hoping for but got me in my truck with the best they could do. Very They worked hard for me to get me in my new truck. Wasn't exactly the terms I was hoping for but got me in my truck with the best they could do. Very friendly and hard workers. More

Freindly, willing to help The people I worked with were friendly and eager to provide service. They stayed late to complete the transaction. The environment was warm, friend The people I worked with were friendly and eager to provide service. They stayed late to complete the transaction. The environment was warm, friendly and receptive to my needs. More

Great dealership and Steve was awesome Great experience! They were not pushy at all and helped answer all questions. They gave me a very fair trade price and new vehicle price. A few others Great experience! They were not pushy at all and helped answer all questions. They gave me a very fair trade price and new vehicle price. A few others introduced themselves but I don’t remember their names offhand. They were all very nice and personable. Will recommend and return for next purchases. More

Simple and honest The staff was very friendly and helpful. Cari made things very simple and kept it honest. She answered all of my questions and explained the details v The staff was very friendly and helpful. Cari made things very simple and kept it honest. She answered all of my questions and explained the details very well. It was refreshing to see that you can still go to a dealer and have a good, honest experience. With a little luck I will buy my next vehicle from Champion Chevrolet of Avon. More

Unorganized, push, rude I walked in asking to drive the 2019 black traverse Redline. I was put in a 2018 black traverse. It turned out it was a demo car and wasn’t in the sys I walked in asking to drive the 2019 black traverse Redline. I was put in a 2018 black traverse. It turned out it was a demo car and wasn’t in the system and that’s why he pulled that one to the door.. David Snoddy the sales associate said I had asked for the 2018 but I didn’t. I had been on site the day prior and knew which car I wanted to see. He was very knowledgeable about the cars features during test drive. After negotiating the price of the car I asked to drive the traverse that I originally came to see. I heard a thumping noise. David said it was the luggage wrack. I said I didn’t think so and asked him to have a mechanic look at it. I had to wait for everyone to get back from lunch to determine that the tire(s) had a flat side on them from sitting too long. David asked if I could come back after they changed all 4 tires. I left at 1:30 and didn’t get called back until 5:30 and I had to call to get an update at 5:30. I don’t understand why I waited 4 hours to get 4 tires swapped out. When I got back I was put into finance cubical and I worked with Aaron Glaze. He was super friendly until I told him no to all of his option packages on gap coverage and extended warranties. During a prior conversation I told him I had gap coverage for my Jeep. He questioned why I had gap with Jeep but didn’t want it with a new car because “once you drive it off the lot it depreciated by 25%”. I was shocked and told him that he didn’t represent the company in a positive way. He also said that most repairs done at the shop were on electronics so he wanted me to get extended coverage. I told him I will take a chance on GM making a great product. He shook his head and said “I just don’t understand your logic.” He became cold and all business like and told me I could go back out into the lobby. I was met by David and he escorted me to my new car. He was helpful about sinking my phone to the car and asked if I had any further questions and then I went home. I felt drained. I went to the dealer at 9:30am and finally drove away with the car at 6:30pm. It took all the fun out of buying a new car. During negotiations I met the manager. We all went back and forth a few times working out the numbers. He made statements like “we have to keep the lights on” and “I’m literally selling you this car for .99 cents”. He was condescending and arrogant. I did tell him that I didn’t appreciate David dismissing my concern about the thumping noise and that I had to be proactive in having a mechanic look at the car. I think David should have suggested that. David later apologized but in the same breath said “if it continued to make the noise you could have brought it back and we would have looked at it.” I said “why would I want to buy a car making noise to just come back and sit all day waiting on it to be fixed?” I’m very frustrated in the whole process. I had read about all the rewards the dealership had. I didn’t see it. There was even a time that an associate dropped keys from a balcony above to another employee on show room floor and I said “glad that didn’t hit me”. Nothing made sense and at the end there was no use complaining about Aaron because I had enough and wanted to go home. I do not remember the managers name. I was there December 3rd. More

It was great! David Snoddy was very helpful in helping me find the right car for me, The experience was good and everything moved along quickly and smoothly. David Snoddy was very helpful in helping me find the right car for me, The experience was good and everything moved along quickly and smoothly. More

Search for 2018 Silverado Steve Rettig at Champion of Avon went out of his way to try and help me find he truck I was looking for. Although I ultimately ended up buying somewh Steve Rettig at Champion of Avon went out of his way to try and help me find he truck I was looking for. Although I ultimately ended up buying somewhere else, Steve was very helpful throughout my long search. He was very patient and did not try to hurry or pressure me in any way. More

Great visit from start to finish All of the people that I dealt with were above and beyond what would have been expected. Everything was explained thoroughly. I left feeling like All of the people that I dealt with were above and beyond what would have been expected. Everything was explained thoroughly. I left feeling like I was a part of the Champion family More