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Chapman Ford Lancaster
Lancaster, PA
1,095 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,095 reviews
October 14, 2020
I was able to build the exact car that I wanted. Everything was explained perfectly. The whole process was handled quickly and professionally. ****The salesman, Scott Greiner, picked me wanted. Everything was explained perfectly. The whole process was handled quickly and professionally. ****The salesman, Scott Greiner, picked me up at my house to take me to the dealership and get my new car !! More
by dzug15
Verified Customer
October 13, 2020
Very happy with my 2017 Edge. Scott did an amazing job of helping me find the vehicle I wanted. Happy with the way I was treated. of helping me find the vehicle I wanted. Happy with the way I was treated. More
by butch.mccarty
October 13, 2020
Mr Greg Schultz, coordinated the repairs on my Mustang, his tenacity of keeping me abreast of the progress on the body repairs was quite refreshing. The gentleman is a credit to his craft, and customer se his tenacity of keeping me abreast of the progress on the body repairs was quite refreshing. The gentleman is a credit to his craft, and customer service. Kudos to him. Very pleased. Thank you, More
by rhelfrich0
Employees Worked With
Greg Schultz
October 12, 2020
Service person (Tori, I believe) was friendly and helpful. Service was performed quickly and professionally. Dealership is clean with nice waiting area. I was kept updated on progress. helpful. Service was performed quickly and professionally. Dealership is clean with nice waiting area. I was kept updated on progress. More
by J-MCCARTY
Employees Worked With
Tori Phillips
October 09, 2020
The lack of proper customer service was upsetting. There was an issue and I thought it was handled, but it was not. Never use again. was an issue and I thought it was handled, but it was not. Never use again. More
by Rachael Weaver
Employees Worked With
October 05, 2020
The sales experience was great! We appreciate your outstanding customer service and attention to detail. We truly appreciate the way Scott valued our time. Thanks for the help! outstanding customer service and attention to detail. We truly appreciate the way Scott valued our time. Thanks for the help! More
by anmarshall22
Employees Worked With
Other Employees :
Scott Greiner, Morgan Benjamin, Kyle Rankin, Damien Fortson
October 05, 2020
Everything went fine - they went to Philadelphia and got the truck I wanted and it was a smooth and quick transaction. I did not have to sit around - they got everything ready and I was in and out feeling g the truck I wanted and it was a smooth and quick transaction. I did not have to sit around - they got everything ready and I was in and out feeling good about the deal. More
by barjets
October 02, 2020
Everyone was welcoming, and the service on my SUV was completed in a very timely manner. The waiting area was also very clean and comfortable. completed in a very timely manner. The waiting area was also very clean and comfortable. More
by agoldenopportunity
Employees Worked With
Tyler, the service technician, Scott McCann, Tori Phillips
October 02, 2020
Mike is always helpful and provides great service when I need something done for my F-150. Chapman Lancaster will continue to be my go-to for service on all my Ford vehicles. need something done for my F-150. Chapman Lancaster will continue to be my go-to for service on all my Ford vehicles. More
by gordoneck18
Employees Worked With
September 30, 2020
The service was scheduled and when I arrived, they started working on my car right away. I needed a replacement part installed, and the work was done properly and quickly. I could not ask for anything started working on my car right away. I needed a replacement part installed, and the work was done properly and quickly. I could not ask for anything more. More
by gs2
Employees Worked With
