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Chapman Ford Lancaster
Lancaster, PA
1,085 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,085 reviews
July 24, 2020
One thing leads to another. 3 hours from home, I needed service. With the help of these wonderful people my disaster turned into a great experience. With a frozen engine, there 3 hours from home, I needed service. With the help of these wonderful people my disaster turned into a great experience. With a frozen engine, there was no way I could make it home. The knowledgeable and reassuring staff patiently explained my options to me and helped me purchase a new vehicle in record time. Everyone from service to sales to management went out of their way to make a very stressful situation better. And to make it better, I got the car I wanted, down to the options and the color! More
by webeebys2
Verified Customer
July 24, 2020
I really like this dealership they treat u fair and I have never had a problem with anyone there . I would definitely go back there have never had a problem with anyone there . I would definitely go back there More
by wildflowerbee
July 24, 2020
Amazing customer service. The gentlemen helping us out took his time and was very fun to work with. Very knowledgeable. I would Come back for sure took his time and was very fun to work with. Very knowledgeable. I would Come back for sure More
by Yainormarie
July 22, 2020
Everything about my visit was exceptional!! Scott was very nice and helpful! He was very organized which made my visit go very smoothly and quick! very nice and helpful! He was very organized which made my visit go very smoothly and quick! More
by nath7414
July 22, 2020
Offered an excellent price and service The staff at Chapman was very professional and easy to work with. The presented various service options without being pushy. I would recommend this d The staff at Chapman was very professional and easy to work with. The presented various service options without being pushy. I would recommend this dealership. More
by murtha.james
July 21, 2020
good service It is clearing waiting room. I can use my sell phone to view the working video, I like it. Ms. Tori answer it clear my question. It is clearing waiting room. I can use my sell phone to view the working video, I like it. Ms. Tori answer it clear my question. More
by Y152804
Employees Worked With
Tori Phillips
July 21, 2020
Hopefully my new leased SUV will be 100% repaired or if not replaced with a new leased SUV. I like my 2020 Ford but I will see how all it is handled, repair wise. not replaced with a new leased SUV. I like my 2020 Ford but I will see how all it is handled, repair wise. More
by mschattypatty
July 20, 2020
Never have any trouble with Chapman Ford of Lancaster. They have taken care of any problems I had, and got it right the first time. Service advisor Jerry Deshong is a great guy to work with! They have taken care of any problems I had, and got it right the first time. Service advisor Jerry Deshong is a great guy to work with! More
by WILSONNUBS
Employees Worked With
July 20, 2020
Service I found tMike to be attentive, and understanding of my needs for the car. Turnaround time to complete the job was quicker than I had expected. I found tMike to be attentive, and understanding of my needs for the car. Turnaround time to complete the job was quicker than I had expected. More
by lowryts
Employees Worked With
July 16, 2020
Pleased with my overall experience. Thank you for good communication & prompt service to my car. I am very satisfied with the entire experience overall from Ford. communication & prompt service to my car. I am very satisfied with the entire experience overall from Ford. More
by ac21malek
Employees Worked With
Scott McCann
