Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Lancaster
Lancaster, PA
1,085 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,085 reviews
July 16, 2020
My service advisor was very good. I had asked that my cabin air filter be changed as part of my service. She was very helpful and reminded me that the cabin air filter had already been replaced as part cabin air filter be changed as part of my service. She was very helpful and reminded me that the cabin air filter had already been replaced as part of the 20,000 mile service. Glad one of us was on the ball. More
by ron.pigott
Verified CustomerEmployees Worked With
Tori Phillips
July 15, 2020
polite,pleasant and explained the service review Jerry has always been great to deal with. He always explained things and answered any questions. He was polite and pleasant. He went over the service Jerry has always been great to deal with. He always explained things and answered any questions. He was polite and pleasant. He went over the service review and explained what the readings were. More
by bhat1hu
Employees Worked With
July 15, 2020
Service as it always should be. Jerry is the consummate Service Tech, ready to triage your vehicle, give reassurance that problem will be solved, and provide the diagnosis in layman' Jerry is the consummate Service Tech, ready to triage your vehicle, give reassurance that problem will be solved, and provide the diagnosis in layman's terms and repair cost. Jerry is simply the best! More
by wmattick
Employees Worked With
July 15, 2020
Great team. Always enjoy getting my vehicle s serviced and talking to everyone. Everyone is friendly and smiling. I enjoy the free coffee and the nice lounge. and talking to everyone. Everyone is friendly and smiling. I enjoy the free coffee and the nice lounge. More
by Ricki Bobert
Employees Worked With
Other Employees :
Tim Keyes, L. Anthony Rodriguez, Tori Phillips
July 13, 2020
Excellent Choice in Ford Dealerships I spent 6 weeks shopping on-line for my new Explorer. Out of all the Ford Dealers I was in contact with, I kept coming back to Alvonte and Chapman For I spent 6 weeks shopping on-line for my new Explorer. Out of all the Ford Dealers I was in contact with, I kept coming back to Alvonte and Chapman Ford. He knew EVERYTHING about the 2020 Explorer. His no haggle attitude, professionalism and honesty made it extremely easy to make a choice in Ford dealerships. Jon (Sales) and Jared (Finance) also made it an exceptional buying experience with their knowledge and down-to-earth attitudes made for a great buying experience. I will come back to Chapman again to buy a vehicle for sure! More
by bchristi11
July 13, 2020
Quick Oil Change I stopped in to get a quick oil change, Jerry says, "we could do the state inspection while we have it in our care?" So we took care of two needs in o I stopped in to get a quick oil change, Jerry says, "we could do the state inspection while we have it in our care?" So we took care of two needs in one shot. Thank you Jerry for suggestion that I wasn't even thinking about!! Chapman is always on top of their game, to keep you squared away! More
by bderr14
Employees Worked With
July 13, 2020
SEVICE I GOT AT CHAPMAN JERRY DESHONG JERRY DID AN OUTSTANDING JOB FOR JUST LIKE HE HAS DONE IN THE PASSED.. HE IS ONE OF THE REASONS I COME BACK TO CHAPMAN"S. JERRY DESHONG JERRY DID AN OUTSTANDING JOB FOR JUST LIKE HE HAS DONE IN THE PASSED.. HE IS ONE OF THE REASONS I COME BACK TO CHAPMAN"S. More
by CPIERCEENG
Employees Worked With
July 13, 2020
Chapman being Chapman I found a nail in the tread of my tire. So I stopped in to see if they could fit me in to get it repaired. I was waiting for Jerry to finish assisting I found a nail in the tread of my tire. So I stopped in to see if they could fit me in to get it repaired. I was waiting for Jerry to finish assisting another customer when Tori stepped in and got my car set up to get repaired, love the TEAMWORK!! Keepin' the customers happy and on the move! Thank you, Team Chapman!! More
by bderr14
Employees Worked With
Tori Phillips
July 11, 2020
Loss of trust I took my Ford Escape to Chapman Ford of Lancaster on June 2, 2020 to have it inspected. I always have my Escape serviced here and this is where I pur I took my Ford Escape to Chapman Ford of Lancaster on June 2, 2020 to have it inspected. I always have my Escape serviced here and this is where I purchased it in 2012. My car passed inspection, including the brakes, but it needed some other work which I had done. A few days later I drove my car about 20 miles and when I got home my right front tire was smoking and the it was very hot. I called Chapman and brought the car back to have it checked out at the next available time. I didn't drive it because I was afraid something terrible was wrong. I was told they drove it and checked it out and couldn't find anything wrong and I was charged $68. I still felt something was wrong with my car. The steering wheel would shimmy at times and I felt like something was holding the car back. I drove my daughter and granddaughters to Hershey park on July 2 and my daughter could tell something was wrong with my car. I told her the whole story and she said she didn't care what Chapman said my steering wheel should not shimmy and it didn't seem to be driving right. I called again and took my Escape back on July 7 and was told the brakes were so bad they had to be replaced and the brake pads would not last 6 months. The total cost would be over $1000. I asked why my brakes passed inspection on June 2 and were so bad now. I didn't get a good explanation. I think something was not replaced properly when my car was in for inspection and it caused all of this damage. I kept telling them it was not right since June 2. This is very hard for me to write because I always felt good about taking my car to Chapman but now I can't shake this feeling of mistrust. I don't know what I am going to do now for future car repairs. Jerry Deshong did take the $68 off of my last bill and I do appreciate that. More
by CMBDE3
July 10, 2020
Tufano got me fast service I needed tire pressure sensors replaced but had to drop off to be done next day. Only problem was i needed it by 2 pm. Mike got it turnaround 30 min I needed tire pressure sensors replaced but had to drop off to be done next day. Only problem was i needed it by 2 pm. Mike got it turnaround 30 mins ahead of time. Thank you Mike More
by PoloMan
Employees Worked With
