Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Chapman Ford Lancaster
Lancaster, PA
1,097 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,097 reviews
March 02, 2020
very good Jerry always does an outstanding job.I have had my cars serviced at Chapmans for years and they have always done a good job .I know that i can depend Jerry always does an outstanding job.I have had my cars serviced at Chapmans for years and they have always done a good job .I know that i can depend on Jerry to take care of things. More
by DHCST
Verified CustomerEmployees Worked With
February 29, 2020
Al was a very good salesman. He was informative and liked the car, but was not pushy. He was friendly and great with our kids. The process went smoothly. the car, but was not pushy. He was friendly and great with our kids. The process went smoothly. More
by jvadc10
Employees Worked With
February 28, 2020
Chapman Ford in Manheim is very service oriented and does an exceptional job at a reasonable price. They really aim to please! I feel very pleased with my service. an exceptional job at a reasonable price. They really aim to please! I feel very pleased with my service. More
by David
Employees Worked With
Kyle Ackerman
February 26, 2020
Appreciate the effort my sales person, Scott, took to make me feel a "real" customer. We changed a few things as we went forward and Scott was fully engaged in the entire process. I will certainly recom make me feel a "real" customer. We changed a few things as we went forward and Scott was fully engaged in the entire process. I will certainly recommend your dealership and Scott to others. Thanks again for making my purchase a special occasion. Just got some detail work completed; truck looks great anf others have complemented me on its looks. More
by waurand
February 25, 2020
We had a very good experience. No attempt to sell unnecessary service. The requested job was done properly and with high professionalism. We will come again. unnecessary service. The requested job was done properly and with high professionalism. We will come again. More
by celine.baumann67
Employees Worked With
February 24, 2020
Mike Tufano was wonderful. He helps me everytime I'm in there. Service was quick and efficient. I will always bring my car there for service because of Mike there. Service was quick and efficient. I will always bring my car there for service because of Mike More
by Kristencarosello
February 24, 2020
went in for oil change and ended up doing recalls and state inspection. They had the time and where more then happen to do it all state inspection. They had the time and where more then happen to do it all More
by William.vazquez
Employees Worked With
February 24, 2020
I had an excellent experience at Chapman Ford! Gerald was very kind, professional and kept me updated during my whole service experience. The gentleman who took my car in and retrieved the mileage was a was very kind, professional and kept me updated during my whole service experience. The gentleman who took my car in and retrieved the mileage was also wonderful! More
by stephanieam23
February 23, 2020
The service department always exceed my expectations. I go in thinking this is going to be a huge headache and it isn't. They take great care of my car. go in thinking this is going to be a huge headache and it isn't. They take great care of my car. More
by tjc0917
Employees Worked With
February 23, 2020
Best Experience purchasing a vehicle My husband and I went there on 2/15/2020, looking for a vehicle for me. Alvonte (our salesperson) was so polite, patient, knowledgeable and A VERY GO My husband and I went there on 2/15/2020, looking for a vehicle for me. Alvonte (our salesperson) was so polite, patient, knowledgeable and A VERY GOOD LISTENER. I would definitely give our overall experience more than 5 stars! Thank you so much for a great experience. I love my new luxury vehicle! K. Cole More
by KCole
