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Chapman Ford Lancaster
Lancaster, PA
1,075 Reviews
At Chapman Ford of Lancaster, serving our customers is our #1 priority. Buying a new vehicle is a big investment, and choosing a vehicle can be a difficult decision to make alone.
Whether you're looking for the comfort of the newly-redesigned Ford Fusion or the power of the F-150, we have experienced sales staff to guide you through the multitude of models available and find the one that's right for you. You won't find any tricks, gimmicks, or games in our showroom-- we're here to give you the best deal possible on the vehicles you need. We are available by phone, by e-mail, and in person to answer questions throughout the entire purchase process.
A lot has changed in the industry since Chapman opened its doors over three decades ago, but our conviction hasn't. Our commitment to honest business practices and hard work have made us a market leader, and we're sure that you'll agree once you've experienced the Chapman difference yourself.
Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the Back of your car or truck, you've probably paid too much". We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,075 reviews
January 17, 2025
Tyler is very professional, his contact was excellent and was very kind in the process. Highly recommend this dealer in Lancaster and Tyler. was very kind in the process. Highly recommend this dealer in Lancaster and Tyler. More
by salvarado10
Employees Worked With
January 14, 2025
Tyler and Chapman Ford made our used car buying experience easy and stress free. I wouldn't hesitate to buy from them again or send friends and family to them. experience easy and stress free. I wouldn't hesitate to buy from them again or send friends and family to them. More
by Rav4Mom
January 14, 2025
He was patient and understanding. He answered all my concerns. Overall great job. Very pleased with the service I received .I would highly recommend him. He answered all my concerns. Overall great job. Very pleased with the service I received .I would highly recommend him. More
by Nanseyvin
January 12, 2025
Very well oiled process from start to finish. Chapman was good to work with and we will be back! Chapman was good to work with and we will be back! More
by Evan M.
Employees Worked With
December 29, 2024
We were welcomed right away and the sales experience was seamless! We really enjoyed how straightforward everything was. seamless! We really enjoyed how straightforward everything was. More
by stacy.amparo
December 21, 2024
John and his team were great to work with. Start to finish very professional. The service team and technical support guys are great as well Start to finish very professional. The service team and technical support guys are great as well More
by wrnixon1954
December 20, 2024
Verry happy with my purchase from Chapman Ford. John Hatzis was verry helpful with with my purchase. John Hatzis was verry helpful with with my purchase. More
by trussell
Employees Worked With
December 18, 2024
John Hatzis and team were all great with purchase of the new Bronco. Had a great experience. new Bronco. Had a great experience. More
by trussell
Employees Worked With
December 04, 2024
Very knowledgeable and not pushy at all. Overall Tyler provided a very pleasant experience at Chapman Ford Overall Tyler provided a very pleasant experience at Chapman Ford More
by TMD2024
Employees Worked With
December 04, 2024
Everyone I worked with was excellent & probably my most pleasant dealership experience in my 68 years young. I worked mainly with Tyler & Alyssa who was in training. I could tell she was enthusiastic about pleasant dealership experience in my 68 years young. I worked mainly with Tyler & Alyssa who was in training. I could tell she was enthusiastic about learning her new job. Tyler was very patient with all my questions & remained professional, courteous, friendly & patient throughout the entire process. I was unfortunately forced to replace my 2016 Escape with transmission going out at only 109,000 miles. I entered dealership adamant that I would never purchase another Ford, but that’s exactly what I did & hoping I made the right decision after being informed that 2016 was a bad year for Ford. I am disappointed that Ford offered no type of compensation for this, but I know that this was out of control for Tyler & his colleagues. I prided myself on servicing the 2016 on a regular basis, but guess my efforts were fruitless. I still give Tyler a glowing review for his excellent customer service as well as everyone else I dealt with! More
by Knjones1118
