Chapman Ford Lancaster

Great experience at Chapman Tony, Did a wonderful job with helping me find a new truck. He exceeded my expectations with going above and beyond what I could have wished for. Appr Tony, Did a wonderful job with helping me find a new truck. He exceeded my expectations with going above and beyond what I could have wished for. Appreciate it Tony. Keep up the good work. More

Highly recommend Chapman of Lancaster! First time leasing a vehicle. Tony did an excellent job explaining the process to me. Ray made the paperwork part painless. Huge selection, clean fa First time leasing a vehicle. Tony did an excellent job explaining the process to me. Ray made the paperwork part painless. Huge selection, clean facility , very friendly staff. Excellent customer service. Definitely recommend to anyone looking for a vehicle! More

Experience at your Dealership I was looking for a New Truck and I came across Chapman Ford. I did walking the Dealership I was approached By Katie Russell. I told her I was just lo I was looking for a New Truck and I came across Chapman Ford. I did walking the Dealership I was approached By Katie Russell. I told her I was just looking. She said that's fine and let me Look around and gave me her Card she didn't Harass me or Pressure me by Following me Around witch I Liked. I left and just need to think. So I went back and was Looking around once more a salesman came out I told them I was working with Katie and He went away and told Katie I was there. She came out and reintroduced herself we talk and she said any questions I will be inside witch was good. I went in and asked her if we could talk a Ride in a truck she said Ya let me get the key. We walk to the Truck and couldn't get it out so she went back to get the Blocked Car Keys and always had a smile on. We drove around and talked about the Truck. Went back and put some money down on the Truck. I went and called my Bank and Had a Bunch of Problems Katie was off that day. She was Dealing with the Bank so that I could get into this Truck. Katie went up and Beyond the call of what she need to do. Katie didn't need to do what she did she is a Very Personal person and will do what every she need to do to help that person. You have a very Dedicated Employee. If anyone at the Dealership needs to talk to me Katie has my number so get it from her and call me More

Smooth, efficient and professional Zach Harpin was a pleasure to work with. He took the time to listen to what we needed in a family vehicle and was in no way high pressure. He is very Zach Harpin was a pleasure to work with. He took the time to listen to what we needed in a family vehicle and was in no way high pressure. He is very knowledgeable on the product and works very efficiently to assist in the entire transaction. I would definitely recommend him to family and friends. More

Mike Mumma Extra ordinary sales person The sales team, especially Mike Mumma, was extremely efficient fast and accommodating to my automotive needs. Anyone who buys a Ford Needs to see Mi The sales team, especially Mike Mumma, was extremely efficient fast and accommodating to my automotive needs. Anyone who buys a Ford Needs to see Mike More

No hassle New car Buying a new car can be difficult. Especially when you're not even prepared to start looking. After my car was hit and later determined totaled I was Buying a new car can be difficult. Especially when you're not even prepared to start looking. After my car was hit and later determined totaled I was faced with the challenge of purchasing a new vehicle with a limeted amount of time. After going to a few car dealerships and also searching online I became overwhelmed with the constant phone calls and emails checking in on my decision. Once I got to Chapman Ford I met a man Mike who was extremely helpful and patient. I didn't have to look at many different vehicles to feel comfortable in one, and he helped me feel comfortable in my decision. Chapman Ford was able to get me set up entirely with my vehicle within just a few days. I would recommend them to anyone in search of a new vehicle, who doesn't want any added stress, and can feel confident on a purchase. More

Perfect fit and perfect timing We had purchased a 2010 fusion from this dealership back in 2011. The experience than and the vehicle itself were the main reasons we returned when lo We had purchased a 2010 fusion from this dealership back in 2011. The experience than and the vehicle itself were the main reasons we returned when looking to purchase a truck. When arriving on the lot we were greeted by Mike, who after just a couple of quick questions(price range, reason for purchase) directed us to the perfect choice for our needs. More

NO Pressure! From the moment I walked into the dealership Tony treated me like a person. He genuinely listened to what I was looking for in a vehicle and at no poi From the moment I walked into the dealership Tony treated me like a person. He genuinely listened to what I was looking for in a vehicle and at no point did he attempt to push other options on me. He was professional, attentive and caring about MY search for MY perfect vehicle. Throughout the whole process I felt I was in control and Tony went above and beyond to meet my needs. Tony has given me a whole new outlook on car salesmen, completely pressure free! More

My first car This was my first car I was buying and they helped me out with everything. They explained everything to me so I wouldn’t be confused and made sure I w This was my first car I was buying and they helped me out with everything. They explained everything to me so I wouldn’t be confused and made sure I was comfortable with everything they were telling me! They are all very friendly and super kind about everything! Overall my first car buying experience was wonderful! More