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Chapman Nissan

Philadelphia, PA

4.7
219 Reviews
The beginning of the Chapman Auto Group dates back to the mid-1930s when Roy V. Chapman Sr. started selling used vehicles from his gas and oil station. Roy V. Chapman Jr. (current retired chairman of the Chapman Auto Group) served in the Navy and fought in World War II. When he retired from active duty, Mr. Chapman went to work at his father's station from 1945 to 1949. Roy V. Chapman Jr. went to work for John B. White Ford at 6600 N. Broad Street in Philadelphia, PA in 1949 as a salesperson. In 1962, Mr. Chapman became the owner of John B. White Ford, until 1973 when he closed the dealership and moved to its present location (Chapman Ford Sales Inc.), at 9371 Roosevelt Blvd., Philadelphia PA. In 1978, Mr. Chapman purchased his 2nd dealership, Chapman Ford/Lincoln/Mercury in Springfield, PA. The Chapman Auto Group has continued to expand with new dealership purchases over the years: 1981 Chapman Ford in Wilmington, DE 1985 Chapman Ford/Lincoln/Mercury/Nissan in Lebanon, PA 1991 C&C Ford in Horsham, PA (Now Chapman Ford Chrysler Jeep Dodge Ram of Horsham) 1993 Chapman Ford in Egg Harbor Twp, NJ 1994 Chapman Nissan in New Castle, DE 1995 Chapman Ford in Columbia, PA 2000 Chapman Ford in Lancaster, PA 2000 Chapman Ford/Lincoln/Mercury in Bridgeton, NJ 2008 Chapman Nissan in Philadelphia, Pa 2009 Chapman Chevrolet in Philadelphia, Pa Roy V. Chapman Jr., Chairman of the Chapman Auto Group, retired in 1999. He passed away in 2006 but his legacy will always be remembered. Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! The Chapman Auto Group has the tri-states' best selection of new vehicles from Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, and Chevrolet, as well as Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, Quality Certified Pre-Owned Vehicles. It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the back of your car or truck, you've probably paid too much!" Nissan Customer Promise The treatment you receive is just as important as the vehicle you own. All of us at Nissan promise to work tirelessly to exceed your expectations. We will respect your time We will market our products and services honestly. We will employ a professional, well-trained, and knowledgeable staff. We will maintain a clean, comfortable, and modern facility. We will offer only products and services that meet your needs. We will provide clear explanations of all pricing and paperwork. We will deliver your vehicle clean with a full explanation of features. We will treat you as a guest in our home. Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience.
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6723 Essington Avenue

Philadelphia, PA

19153

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Showing 219 reviews

July 16, 2025

Very good place and very good espresso. I honestly believe the service was appropriate and I was able to work without any issues in the waiting area. More

by Robinsonch09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Chapman Nissan responded

hank you for the great feedback! We’re glad you enjoyed the espresso and that our waiting area made it easy for you to get work done comfortably. It’s also wonderful to hear that Dwayne Thompson provided service that met your expectations. We truly appreciate your visit and look forward to welcoming you back!

July 16, 2025

My service member was attentive, gave clear explanations, friendly and felt honest. Great overall experience. More

by t.linskey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Chapman Nissan responded

ChatGPT said: Thank you for the great feedback! We're glad to hear Dwayne provided attentive, clear, and honest service. It’s wonderful to know you had a great overall experience—we appreciate your visit and look forward to seeing you again!

July 15, 2025

Dealing with Wayne is the easiest part of this process, he’s thorough, easy to understand, has a charm about him that eases the process of dropping your car off and kept me up to date with what I needed a More

by tyronesingleton24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2025 -

Chapman Nissan responded

Thank you so much for the kind words! We're thrilled to hear that Wayne made your experience smooth and stress-free. His professionalism, communication, and welcoming attitude truly make a difference, and we're lucky to have him on our team. We appreciate your continued loyalty and look forward to your next visit!

July 14, 2025

It was okay. I’m spoiled by Honda’s Service Department, so I’m still getting use to Nissan service department and it was just okay. More

by dcw870
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Jul 16, 2025 -

Chapman Nissan responded

Thank you for your honest feedback. We understand that every service department has its own style, and we appreciate you giving us the opportunity to earn your trust. We're always working to improve, and we hope your next visit leaves a stronger impression. If there’s anything we can do to make your experience better, please don’t hesitate to let us know.

July 14, 2025

I always have an enjoyable experience when I come to the dealership. Friendly and efficient More

by dluckers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Milone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Chapman Nissan responded

Thank you so much for your continued support! We're thrilled to hear that every visit is a positive experience. Dwayne Thompson and AJ Milone will be happy to know their friendly and efficient service made a difference. We look forward to seeing you again soon!

July 14, 2025

Pricing is too high for the services. The staffing is very friendly and attentive. Just the pricing More

by nafissayoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jahaira Roman
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Milone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Chapman Nissan responded

Thank you for your honest feedback. We understand that switching brands can come with different expectations, and we appreciate you giving us the opportunity to serve you. We're always looking for ways to improve, and we hope to exceed your expectations on your next visit.

July 14, 2025

As a first time customer at this establishment, the service was top notch. Very professional.The staff was friendly. No complaints. More

by TheBoss72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Chapman Nissan responded

Thank you for the great feedback! We're honored to have made a strong first impression. It's wonderful to hear that Daniel Ricciardi and our team provided top-notch, professional service. We appreciate your trust and look forward to serving you again!

July 14, 2025

They’re friendly nice and polite and very good to the customer service team treat you like family👍 More

by Judybabe1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Bear
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Milone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Chapman Nissan responded

hank you so much for the kind words, Judy! We’re thrilled to hear that Marc Bear, Daniel Ricciardi, and the rest of our customer service team made you feel like family. That’s exactly the experience we strive for. We look forward to seeing you again soon! 👍

July 13, 2025

Dealership was on time for my appointment. Service was the amount of time they said it would take. Great service! More

by goldendd2919
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Milone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Chapman Nissan responded

Thank you for the great feedback! We're glad everything ran on time and met your expectations. It’s always our goal to deliver reliable, efficient service. We appreciate your support and look forward to your next visit!

July 12, 2025

It was my first time at Chapman Nissan, the service was wonderful and AJ was very accommodating. Thanks to AJ More

by wendell
Recommend Dealer
Yes
Employees Worked With
AJ Milone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2025 -

Chapman Nissan responded

Thank you, Wendell! We’re so glad your first visit to Chapman Nissan was a great one. AJ will be happy to hear your kind words — he truly enjoys taking care of our customers. We look forward to welcoming you back again soon!

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