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Chapman Nissan

Philadelphia, PA

Overview
Employees
Reviews
Vehicles
4.7
407 Reviews
The beginning of the Chapman Auto Group dates back to the mid-1930s when Roy V. Chapman Sr. started selling used vehicles from his gas and oil station. Roy V. Chapman Jr. (current retired chairman of the Chapman Auto Group) served in the Navy and fought in World War II. When he retired from active duty, Mr. Chapman went to work at his father's station from 1945 to 1949. Roy V. Chapman Jr. went to work for John B. White Ford at 6600 N. Broad Street in Philadelphia, PA in 1949 as a salesperson. In 1962, Mr. Chapman became the owner of John B. White Ford, until 1973 when he closed the dealership and moved to its present location (Chapman Ford Sales Inc.), at 9371 Roosevelt Blvd., Philadelphia PA. In 1978, Mr. Chapman purchased his 2nd dealership, Chapman Ford/Lincoln/Mercury in Springfield, PA. The Chapman Auto Group has continued to expand with new dealership purchases over the years: 1981 Chapman Ford in Wilmington, DE 1985 Chapman Ford/Lincoln/Mercury/Nissan in Lebanon, PA 1991 C&C Ford in Horsham, PA (Now Chapman Ford Chrysler Jeep Dodge Ram of Horsham) 1993 Chapman Ford in Egg Harbor Twp, NJ 1994 Chapman Nissan in New Castle, DE 1995 Chapman Ford in Columbia, PA 2000 Chapman Ford in Lancaster, PA 2000 Chapman Ford/Lincoln/Mercury in Bridgeton, NJ 2008 Chapman Nissan in Philadelphia, Pa 2009 Chapman Chevrolet in Philadelphia, Pa Roy V. Chapman Jr., Chairman of the Chapman Auto Group, retired in 1999. He passed away in 2006 but his legacy will always be remembered. Now, the Chapman Auto Group is one of the largest auto groups in the tri-state area and one of the Top 100 Auto Groups in the country! The Chapman Auto Group has the tri-states' best selection of new vehicles from Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, and Chevrolet, as well as Ford, Chrysler, Jeep, Dodge, Ram, Lincoln, Mazda, Nissan, Quality Certified Pre-Owned Vehicles. It's no wonder why the Chapman Auto Group's slogan is "Unless the Chapman Emblem is on the back of your car or truck, you've probably paid too much!" Nissan Customer Promise The treatment you receive is just as important as the vehicle you own. All of us at Nissan promise to work tirelessly to exceed your expectations. We will respect your time We will market our products and services honestly. We will employ a professional, well-trained, and knowledgeable staff. We will maintain a clean, comfortable, and modern facility. We will offer only products and services that meet your needs. We will provide clear explanations of all pricing and paperwork. We will deliver your vehicle clean with a full explanation of features. We will treat you as a guest in our home. Nissan builds innovative, high-quality vehicles engineered to deliver a passionate and rewarding driving experience.
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6723 Essington Avenue

Philadelphia, PA

19153

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Showing 407 reviews

May 04, 2026

I enjoy my at the Dealership Everyone is exemplary It’s always a pleasure when I go to the Dealership because they all know me as I know all of them. The word is EXEMPLARY More

by marleneden1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2026 -

Chapman Nissan responded

Thank you for your heartfelt review and for being such a valued part of the Chapman Nissan family! We truly appreciate your kind words and are honored that you describe our team as “exemplary.” Building lasting relationships with our customers is one of the most rewarding parts of what we do, and it means so much to hear that you always feel welcomed and appreciated during your visits. We look forward to continuing to provide you with the outstanding experience you deserve for many years to come!

May 03, 2026

Worked diligently to try and meet all our wants. Made car shopping a very nice experience. More

by BnR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Woods
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Mckenna
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Mazzotta
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May 04, 2026 -

Chapman Nissan responded

Thank you for your wonderful review! We’re so glad to hear that your car shopping experience was a positive one and that our team worked diligently to meet all your wants. We truly appreciate you recognizing Tony Woods, Jim McKenna, and Anthony Mazzotta for their efforts—your feedback means a lot to them and to our entire team. Enjoy your new vehicle, and we look forward to assisting you again in the future!

May 02, 2026

I felt I did not need to pay for brakes. The axel malfunction caused that for my brakes. I have only had the vehicle since December. Brakes do not fade that fast especially since a January i More

by harry.forlenzabailey
Recommend Dealer
No
Employees Worked With
Dwayne Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2026 -

Chapman Nissan responded

Thank you for sharing your feedback. We understand your frustration and are sorry to hear you left feeling disappointed regarding the brake repair charges. We know unexpected repair expenses can be frustrating, especially after recently purchasing the vehicle and having it inspected earlier this year. Warranty coverage can sometimes be limited to specific components and may not extend to related wear items such as brakes unless a direct warrantable failure is confirmed. That said, we appreciate you bringing your concerns to our attention and would welcome the opportunity to review the situation further with you. Our goal is always to provide transparent communication and quality service, and we regret that your experience did not leave you with that impression. Please feel free to contact our management team directly so we can discuss your concerns in greater detail and see if there is anything further we can do to help. Thank you again for your feedback.

May 02, 2026

Daniel did an excellent job of detailing my vehicle. He gave me a realistic suggestion on the type of detailing he would be doing, the time frame it would take, the instructions on what to do after I r More

by KAREN.SIMMONS01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 04, 2026 -

Chapman Nissan responded

Thank you for your fantastic review, Karen! We’re so pleased to hear that Daniel Ricciardi provided such a thorough and professional detailing experience. It’s great to know he clearly explained the process, set the right expectations on timing, and took the extra time to walk you through the results—including showing you exactly what was removed from your vehicle. That level of transparency and care is exactly what we strive for. We truly appreciate your feedback and look forward to helping you keep your vehicle looking its best in the future!

April 29, 2026

Nice, friendly, keeps you informed. Would recommend . It was not an all day process. Done before lunch More

by jmyers207
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Milone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Apr 30, 2026 -

Chapman Nissan responded

hank you for your kind review! We’re glad to hear you had a friendly, well-communicated experience and that we were able to get everything taken care of quickly—before lunch! That’s exactly the kind of efficiency we strive for. We appreciate you recognizing AJ Milone and Chris, and thank you for the recommendation. We look forward to seeing you again at Chapman Nissan!

April 27, 2026

I had a great experience. They treated me well I was in and out. all the people was nice that I interacted with any questions that I asked, they answered. More

by sexytyty54291
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Milone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2026 -

Chapman Nissan responded

Thank you for your great review! We’re glad to hear you had a smooth and positive experience, were treated well, and got all your questions answered. Providing efficient, friendly service is what we strive for. We appreciate you recognizing Dwayne Thompson and AJ Milone, and we look forward to seeing you again at Chapman Nissan!

April 27, 2026

I appreciate how Dwayne explains the work I need done only car and makes me feel welcome everything i come in for service. More

by sheilan24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
5.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Milone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2026 -

Chapman Nissan responded

Thank you for your kind review! We’re so glad to hear that Dwayne Thompson takes the time to clearly explain the work your car needs and always makes you feel welcome when you visit for service. We appreciate your recognition of Daniel Ricciardi and Dwayne, and we look forward to continuing to provide you with excellent care at Chapman Nissan.

April 26, 2026

I experienced excellent service and had a great experience. Danny was great. Will definitely return again. More

by jam1245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2026 -

Chapman Nissan responded

Thank you for your wonderful review! We’re delighted to hear you had an excellent service experience and that Daniel Ricciardi took great care of you. Your confidence in returning means a lot to us. We appreciate your support and look forward to welcoming you back to Chapman Nissan for your next visit!

April 24, 2026

They have good customer service. I have purchased multiple vehicles from the Chapman Nissan over the years More

by pbthankgod
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ricciardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dwayne Thompson
4.0
This rating includes all reviews, with more weight given to recent reviews.
AJ Milone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Mckenna
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2026 -

Chapman Nissan responded

Thank you for your continued loyalty and for taking the time to share your experience! We truly appreciate your repeat business over the years. It means a lot to know that our customer service has earned your trust time and time again. We look forward to helping you with your future vehicle needs at Chapman Nissan!

April 24, 2026

Warren, Tony and Staff were absolutely professional, courteous, and very concerned for the needs of the customer. I couldn’t believe I came there for one specific issue and found out about a different i More

by ro19082
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Warren Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 24, 2026 -

Chapman Nissan responded

Thank you for sharing your experience and for recognizing Warren Crooks, Tony Woods, and our team. We’re proud to hear they provided such a professional, courteous, and attentive experience. It’s especially rewarding to know Warren’s attention to detail helped identify and address another important issue while assisting with your original concern. We truly appreciate your trust in us and look forward to serving you again at Chapman Nissan.

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