Checkered Flag Hyundai World

Mark McCarty was so knowledgeable and patient with me finding the perfect vehicle! He was still smiling after hours, multiple vehicles and a test ride. I highly recommend him! finding the perfect vehicle! He was still smiling after hours, multiple vehicles and a test ride. I highly recommend him! More

The staff were extremely friendly. The service was another story. Varying information from different people who are definitely not on the same page. I hope my experience is isolated, b The service was another story. Varying information from different people who are definitely not on the same page. I hope my experience is isolated, but I sense it's the norm. More

Geoff and Demario were both very knowledgeable and professional. Job well done Gentlemen. Thank you! professional. Job well done Gentlemen. Thank you! More

Demario was great. Very knowledgeable and helpful and courteous. Would recommend him and Checkered Flag to others Very knowledgeable and helpful and courteous. Would recommend him and Checkered Flag to others More

Great car buying experience! My salesman Demario listened to my families needs and recommended the perfect SUV. We’re blown away at all the features, safety, and technology the My salesman Demario listened to my families needs and recommended the perfect SUV. We’re blown away at all the features, safety, and technology the Tucson has to offer. So impressed, we purchased the car we test drove. More

Awesome dealership was very satisfied with our sales person Martene, I will back to purchase another vehicle person Martene, I will back to purchase another vehicle More

Dillon did a great job during and after our purchase! ! Definitely a good man! We purchased a 2018 Jeep Compass and not 2 weeks later had an issue with it. Not only did Dillon get us into service the very ! Definitely a good man! We purchased a 2018 Jeep Compass and not 2 weeks later had an issue with it. Not only did Dillon get us into service the very next day (earliest appt was Nov 1st) but they also took care of repairs and got us a loaner car!!! If you come to checkered flag hyundai in VA Beach, come see him!! He's good peoples! More

Absolutely wonderful Demario is attentive, funny , listens to your needs , this must be our 4th car through him. He ALWAYS goes above and beyond , extremely patient did i mention hilarious. Give this listens to your needs , this must be our 4th car through him. He ALWAYS goes above and beyond , extremely patient did i mention hilarious. Give this man a raise , he does the most important thing perfectly and that’s following up and genuinely! More

The process was smooth and easy and everyone I spoke to was professional and knowledgeable. Paul got everything done efficiently and made me feel at ease throughout. Adam then took over and got me a great was professional and knowledgeable. Paul got everything done efficiently and made me feel at ease throughout. Adam then took over and got me a great rate. Very happy with my experience with the dealership! Love my new car. More

I used to love this dealership. They always had convenient appointments and were always so well at communicating….I don’t know what has happened over the last 2 years, but I wouldn’ They always had convenient appointments and were always so well at communicating….I don’t know what has happened over the last 2 years, but I wouldn’t recommend this dealership to anyone. I’ve had the worst experiences with them over the last few months trying to get my car fixed for a known engine issue. When I asked why it wasn’t just recalled I was told that it’s cheaper for Hyundai to fix the issue on a case by case basis… I have had to drop my vehicle off several times for days on end for oil checks. I completely understand the need for those types of checks when dealing with warranty related items, but one of the times they had my car for 2 days before telling me that I brought it in too early and that I’d need to bring it in again in another 100 miles. The lack of communication is abysmal. Once I finished all of the warranty hoops I then had to wait for an approval from corporate. After a week of not hearing anything and not being able to get ahold of anyone I requested the general manager’s assistance. He was able to verify that my warranty claim was approved and the engine just needed to be ordered. I called to check a week later after hearing nothing yet again and was told that the engine still hadn’t been ordered, but it would magically get there and installed by the time I needed to leave for vacation. I made it abundantly clear that I had already paid for the vacation and other family members were meeting me SEVERAL times every time I spoke to them. I was assured that if I was given a rental at that time that I could get special permission to take it out of state to attend. After getting the rental I was then told that I could not take it out of state, but my car would be ready before I left. After all of my experiences I voiced my concerns and was told my vehicle would be ready for me to leave on Monday…. I reached out the Wednesday before… no response, then the next day. I was told that the engine wasn’t in yet, but once it was in it would only take a day to put in. I reminded them that I was leaving on Monday and was told that if it came down to it there would likely have to be an exception made for the rental to go out of state. I said, ok, either is fine I just needed a vehicle and couldn’t miss the trip. Monday rolls around and guess what’s not done?! My car, and I’m told that it was promised to be ready by close of business on Monday. That was NEVER in our discussion. Why would I be okay with leaving to drive 10+ hours out of state at 6pm???? To top the cake of this whole thing I was then called at 4pm and told my car was done, but when I verified exactly what was done the services that we discussed and had in writing weren’t complete. It’s now Tuesday and they still aren’t complete… and in true Checkered Flag fashion, nobody has called to follow up since I spoke to them yesterday at 4pm. I’m very interested to see how they will respond to this review as I have everything in writing or voicemail to verify all of my claims. Bottom line, AVOID THIS DEALERSHIP AT ALL COSTS. More