Checkered Flag Hyundai World

Short version: Checkered Flag unplugged my dash cam, damaged my crankshaft position sensor, refuse to admit fault, pay for any damage, or even meet me in the middle when I offered to pay half. I was a c damaged my crankshaft position sensor, refuse to admit fault, pay for any damage, or even meet me in the middle when I offered to pay half. I was a customer for 13 years. You cannot trust these people with your investment, do not come here for any reason. Long version: I've been a customer here for 13 year, bought my first car from them at 18 in 2012. I took my car in for an oil change. It had a rough start when I drove home. The next day it had 6 warning lights on, the engine was shaking like it was gonna fall out, and it was completely unsafe to drive. I had a Protech Automative Diagnostic ADAS technician come take a look at it and he immediately diagnosed damage to my crankshaft position sensor wiring harness. He told me it looked like a tool had slipped, or else the wires had been intentionally damaged. I assumed a simple accident had occured. I had my car towed to Checkered Flag expecting them to the right thing, instead they tried to blame a "rodent" and charge me 730 dollars. Keep in mind the part costs 130, and the repair takes around an hour. I showed pictures of the damage to a friend of mine who has been a Jiffy Lube manager for 15 years, his response was "absolutely zero chance a rodent caused that damage." I tried to reason with them, at this point they shut down and refused to give me any information over the phone. They started treating me in a way I've never been treated by any auto shop in my life. So I agreed to meet in person, where they brought out a professional gaslighter to try and convince me a rodent had somehow smashed through a plastic housing with a hammer and neatly severed 3 wires without touching a single other part of the car or taking any material with it. They refused to budge on their price of 730 to fix damage that definitively occurred on their property. I decided to tow my car home and fix it myself. That's when I noticed that they had unplugged my dash cam. How sketchy can you get? Oh yea, totally above board business but we unplug customers dash cams. Stay far away from this place if you value your money or your time, I won't be getting either of mine back. I'd also like to restate, I've been a customer of theirs for THIETEEN years, if they'll do me this dirty you better believe they'll do you worse. More

My wife and I were very pleased with the help that Geno Ortiz Provided us in the purchase of our new Palisade. I must also say that young man was a joy to work with and was very acknowledgeable of all the Ortiz Provided us in the purchase of our new Palisade. I must also say that young man was a joy to work with and was very acknowledgeable of all the various bells and buttons of this SUV! This is our second vehicle we have purchased from your dealership. Thank you for for this experience. More

I just purchased a new Hyundai Santa Fe and Geoff was very instrumental in making it a smooth process. The transaction was quick and Geoff set up the safety features in my new vehicle that i was unfamili very instrumental in making it a smooth process. The transaction was quick and Geoff set up the safety features in my new vehicle that i was unfamiliar with. More

Mark McCarty was so knowledgeable and patient with me finding the perfect vehicle! He was still smiling after hours, multiple vehicles and a test ride. I highly recommend him! finding the perfect vehicle! He was still smiling after hours, multiple vehicles and a test ride. I highly recommend him! More

The staff were extremely friendly. The service was another story. Varying information from different people who are definitely not on the same page. I hope my experience is isolated, b The service was another story. Varying information from different people who are definitely not on the same page. I hope my experience is isolated, but I sense it's the norm. More

Geoff and Demario were both very knowledgeable and professional. Job well done Gentlemen. Thank you! professional. Job well done Gentlemen. Thank you! More

Demario was great. Very knowledgeable and helpful and courteous. Would recommend him and Checkered Flag to others Very knowledgeable and helpful and courteous. Would recommend him and Checkered Flag to others More

Great car buying experience! My salesman Demario listened to my families needs and recommended the perfect SUV. We’re blown away at all the features, safety, and technology the My salesman Demario listened to my families needs and recommended the perfect SUV. We’re blown away at all the features, safety, and technology the Tucson has to offer. So impressed, we purchased the car we test drove. More

Awesome dealership was very satisfied with our sales person Martene, I will back to purchase another vehicle person Martene, I will back to purchase another vehicle More

Dillon did a great job during and after our purchase! ! Definitely a good man! We purchased a 2018 Jeep Compass and not 2 weeks later had an issue with it. Not only did Dillon get us into service the very ! Definitely a good man! We purchased a 2018 Jeep Compass and not 2 weeks later had an issue with it. Not only did Dillon get us into service the very next day (earliest appt was Nov 1st) but they also took care of repairs and got us a loaner car!!! If you come to checkered flag hyundai in VA Beach, come see him!! He's good peoples! More