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Checkered Flag Hyundai World
Virginia Beach, VA
1,591 Reviews
At our new Hyundai dealership in Virginia Beach, we have devoted ourselves to helping and serving our Chesapeake area customers to the best of our ability. We believe the cars we offer are of the highest quality available. We understand that you rely on our Hyundai dealer website for accurate information, and it is our pledge to deliver you relevant and accurate content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to serving customers in Virgina Beach, Chesapeake, Hampton and Newport News, Virginia.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 1,591 reviews
May 29, 2015
Great customer care The experience was quick and efficient . I got what I wanted in a timely manner and the people where great from start to finish. It was a great car bu The experience was quick and efficient . I got what I wanted in a timely manner and the people where great from start to finish. It was a great car buying experience . Love my new car . More
by BHUFF009
Verified CustomerEmployees Worked With
GRIFFIN
Helpful May 26, 2015
Great Place to but a vehicle We came in Kasi was very nice and helpful. We were looking for a used car and ended up buying a 2015 Sonata with a great APR. Great customer service. We came in Kasi was very nice and helpful. We were looking for a used car and ended up buying a 2015 Sonata with a great APR. Great customer service. More
by KIA02
Employees Worked With
JURGENS
May 24, 2015
wonderful service. The staff was very friendly. Recieved the best deal ever. Went out in the rain and our salesmen acknowledged us very quickly and provided detailed inf The staff was very friendly. Recieved the best deal ever. Went out in the rain and our salesmen acknowledged us very quickly and provided detailed information. Being the company has there own banks its a faster turn around time. Was in and out within 3 hours literally! Thank you and would definitely recommend to family and friends. More
by ASHLEYWILLIAMS0722
Employees Worked With
LITTLE
May 08, 2015
7 weeks in service to get my vehicle fixed We took our car in so the problems could be assessed. They determined the problems and ordered the parts and told us to bring our vehicle back when t We took our car in so the problems could be assessed. They determined the problems and ordered the parts and told us to bring our vehicle back when the parts came in. A week later we were told the parts came in so we dropped off our car, picked up a rental, and went on our way. What we thought would only take a week tops. Turned out to be 6-7 weeks! Throughout the duration, there was an employee change THREE times...so our case kept getting transferred to a different person and no one ever called to tell us and give us their name and number so we can reach them if we have a question. No one seemed to know what was going on with our car. Come to find out, about 5 of those weeks our car was just SITTING in the body shop because they were waiting for a part to come in. (Umm..i thought the parts were already ordered...). Then they had to order another part. It was for sure the worst service we have gotten at a Hyundai and we have had their vehicles since 2004 and have been to three different Hyundai dealerships across the country. Not impressed, and I am disappointed we will have to take our vehicle there to get serviced again (since we have the warranty--its free). More
by nredfear
Employees Worked With
Tina ended up being the last person who helped us.
April 27, 2015
Great Sales Team Poor Service I would like to take a moment to outline my horrible experience with the Hyundai Service members My appointment was scheduled for 4/21/15 and was note I would like to take a moment to outline my horrible experience with the Hyundai Service members My appointment was scheduled for 4/21/15 and was noted as a drop off in the morning with the use of a rental car. When I arrived I would like to point out that I was greeted at the door by Huy however, I was told to deal with Amanda. I spoke with Amanda and was told that my car was being sent to Walts Water Work's, a local water leak specialist. After this discussion I was asked did I have time to wait for my loaner to be washed, to which I replied no. It is my opinion that this should have been ready for me as they knew that I was coming. The car was filthy with the looks of white paint or scuffs in the back of the car and on the passenger seat. There was no GPS service in the vehicle because the SD card was not in the vehicle. The car had no mats in the vehicle and I signed a paper stating it had full gas only to find it had ¾ of a tank of gas. Now to review the communication, or lack thereof that I received from Hyundai: 4/21 - I received no phone calls to status my vehicle. I called them and left a message for Huy at approximately 4:30 PM requesting information on my vehicle. 4/22 - At approximately 3:30 PM I still had not heard from anyone so I called in and asked for Huy whom I was told to deal with. Someone in the call center, I believe Michelle, was kind enough to find him after I voiced my concerns about not hearing from anyone for two days. At 3:45 PM Huy advised that he had not heard back from Walts and that they were difficult to get a hold of. I inturn asked that he please find out something and call me back as they close at 4:30 PM. At 5:30PM I still had not heard back from Huy so I called again. At this time I was informed that my car had not even made it to Walts, to which I asked why did he state earlier that he was having difficulty reaching them and had no information back from them. Being extremely pissed off I asked to speak to Amanda. Amanda advised that they were having difficulty getting my car over to Walts but they would be sure to get it there by 4/23. 4/23 - I called looking for an update on my vehicle and was unable to reach anyone. At this time I decided to call Walts directly to see if they even had my vehicle, which they did! I spoke with a man named Russ, very nice and helpful guy. I went over some of the issued related to the water leaking with him and he advised that none of that had been relayed to him from Hyundai. At approximately 4:45 PM I received a call from Amanda updating me on my vehicle, to which she mentioned she knew that I had spoke Walts directly. 4/24 - At 4:30 PM I had received no call to status my vehicle. I left a message for both Huy and Amanda. Being that is was Friday I called back at 5PM to find out something. I spoke with Huy and he said they had not heard from Walts and would I be ok staying in the loaner. I advised Huy that even if I didn't want to it was not going to matter because Walt's closes at 4:30 PM. I asked him questions about the warranty process and the possibilities of not being able to duplicate the leak and what my next step would be. Huy responded that he did not know. At that time I asked to speak with Amanda. He advised that she was in a meeting, so I asked that he please have her call me back before she left so that I could be informed. 4/25 & 4/26 - the weekend passed with no information being given on Friday ( No call back form Amanda) Today 4/26 @ 9:53 I received a call from Walts as they have called Hyundai with an update on my vehicle and have heard nothing back. I was informed of the status of my vehicle and that information will be left in my vehicle so that I can bring the vehicle back by when it is leaking so that they can see the leak and determine where it is coming from. Im really ok with knowing that I am receiving the vehicle back without it being repaired and I fully understand that these things may take time to duplicate or visually see the water coming in the vehicle. Im not ok with not being kept in the loop, being lied to, and not having my calls returned. I really don't think it is asking for too much when you ask for a phone call a day. I think that it is absolutely ridiculous for me to receive better service form Walts than the company that I took my vehicle to in the first place. Walts kept me more informed about my vehicle than Amanda or Huy. More
by ChrisitnaCollins
Employees Worked With
Amanda, Huy, Todd, Michelle
April 22, 2015
Great Buying Experience I recently purchased a 2015 Hyundai Tucson SE and had a terrific experience at Checkered Flag Hyundai. The staff were knowledgable and friendly, and t I recently purchased a 2015 Hyundai Tucson SE and had a terrific experience at Checkered Flag Hyundai. The staff were knowledgable and friendly, and they did a great job handling my trade and finding me the best leasing deal. Outstanding service and a great selection of vehicles. I've also had my first service visit, for the interior treatment I purchased, and it also went very smoothly. They were ready at the scheduled appointment time, and had a loaner for me to use for the day. I've very impressed with all aspects of the dealership. Great job, Checkered Flag Hyundai! More
by Marty
Employees Worked With
Jasmine Hyman, Tom Coyle, Chad Frick, Aran Benjamin
February 01, 2015
Avoid as much as you can That place is a mess, and they only smile to prospect buyers. The Hyundai service shop on 3033 Virginia Beach Blvd. is the worst experience I've ever That place is a mess, and they only smile to prospect buyers. The Hyundai service shop on 3033 Virginia Beach Blvd. is the worst experience I've ever had, careless and unprofessional staff. You need to make an appointment even for oil change three weeks in advance, and to be taking care of you like you just walk in. Ridiculous! I have leased (2) 2013 Hyundai's, and when the lease is mature I'll never come back again. The service manager Johnnie Landers is careless and superficial. He suggested me to leave the car for couples days in the shop, but when asked for rental he told me that rental is limited. I realized quick who I'm dealing with. More
by Emma
Employees Worked With
Johnnie Landers
November 01, 2014
Not costumer friendly once car bought I had bad experiences...price of battery twice as high w/ half shelf life than one from an auto store. Was told that courtesy car washes were no longe I had bad experiences...price of battery twice as high w/ half shelf life than one from an auto store. Was told that courtesy car washes were no longer given & found out a year later that this wasn't true. Had been told that vacuums were never part of a courtesy...that isn't true. Reverse lights were not hooked up once tail light hardware had been replaced (this has been resolved but it still never should've happened.)I was so dissatisfied I was going to go to another dealership for maintenance work and the ONLY reason I haven't done so is Abby Witmer, the customer service gal...(as well as Jonathan). Both of these young people are friendly and courteous. Jonathan took c/o my tail light problem and Abby is phenomenal in getting me an appt, finding out the problem, & quoting me correct prices. She is friendly, professional, and me, old enough to be her grandmother, I truly appreciate her helpfulness! I NEVER got a survey to comment on this young lady although I'm told I should always get one after every visit. I have yet to get one so this young woman has never gotten her fair share of scores from me. More
by cubbyandsusie
Employees Worked With
Abby Witmer
October 10, 2014
Hyundai Service Appointment Fantastic job by Jonathan Jacob! He was very knowledgeable, courteous and professional! The service was completed and on time as promised. I recomm Fantastic job by Jonathan Jacob! He was very knowledgeable, courteous and professional! The service was completed and on time as promised. I recommend this dealership....and ask for Jonathan! More
by Louser
Employees Worked With
Jonathan Jacob
June 28, 2014
2014 Hyundai Sonata - Best Purchase Experience! My wife and I recently purchased a 2014 Hyundai Sonata GLS from Checkered Flag Hyundai. Words cannot expressed how pleased we were with the whole buy My wife and I recently purchased a 2014 Hyundai Sonata GLS from Checkered Flag Hyundai. Words cannot expressed how pleased we were with the whole buying experience from our initial inquiry on the internet to the moment we drove off the lot with the car. The buying experience was pleasant, enjoyable and most importantly, there was no pressure or stress! Ugur Duman was our salesperson, who was kind, professional, and courteous. He was quick to answer all our questions and helpful. Not only was he accommodating to us, but when we brought in our son who has special needs, Mr. Duman asked if there was anything else he can do to ensure our son was comfortable as well . This kind of professionalism and compassion is very appreciated! Tom Coyle was our sales manager, who took time to listen to what we were looking for and based on our financial situation advised us that they would do everything they can to earn our business. Well, they delivered! Our credit history is blemished by foolish mistakes that we made in the past and my credit score reflects this. However, Mr Duman and Mr Coyle never ceased to treat us with respect and dignity. And though, I came in pre-authorized from my current lender on a vehicle I am financing, they provided me a much better offer! Throughout the process, they worked with me in all aspects including monthly payment and the arranging of the down payment. Mr Duman and Mr Coyle never used any type of pressure tactics whatsoever, instead, they focused on finding solutions based on our situation. The result: We took delivery of our brand new car! We feel extremely comfortable and our very happy with our experience at Checkered Flag. Another testimony of their service: most dealers will ask you to write positive feedback on dealer review and feedback sites. No one at Checkered Flag mentioned this. We are so blessed to receive such great service, I advised Mr Duman that I would gladly initiate this on my own. I highly recommend this dealership and highly recommend Mr Ugur Duman and Mr. Tom Coyle. More
by 2014Sonota
Employees Worked With
Ugur Duman, Tom Coyle
