Cherry Hill Dodge Chrysler Jeep

Still wouldn't step foot in this place If you look at all the negatives, you see that occasional positve review pop up. I believe it's their PR department trying to do damage control. Loo If you look at all the negatives, you see that occasional positve review pop up. I believe it's their PR department trying to do damage control. Look at all the negative responses in the last year. Look at the common names, Jose, Dan, Brian. If they are still there, to me it tells me they haven't done a single thing to correct the issues they've been having. This place thrives on throwing payment numbers down your throat and getting you to concede to that payment. When in reality you could have gone to a trustworthy dealer and probably gotten a much lower payment and felt good about the deal. I know they still use the bait and switch tactics. Oh look they have the car I want, in the color I want, at the price I want. I'll go look at it and hopefully drive away in it. Then you get there and "it was just sold this morning". When it was never really there. Or if it was, it was gone 2-3 months ago and they never updated their website to reflect an accurate inventory. Which if not illegal is extremely shady. As for service, look at how many times someone said they couldn't fix their car and that a tech from corporate was coming in to look at it. That means they are either lazy and don't want to do work. Or they have a service department with a bunch of people who have no clue what they are doing and have no troubleshooting skills. Just a bunch of parts swappers, hoping they fix the problem by replacing every part that could be related to the issue, which is also the best for the dealer because they make a ton of money off the cost of the parts. While waiting there I watched a salesman belittle a customer in front of other customers when they asked how the price of the vehicle was so much higher than it should have been. xxxx poor customer service. More

Excellent, Friendliest dealership, EVER! Not pushy at all! I went there to look around and came back with my dog. They fit my family in the best vehicle and stayed UNDER my budget. Would r Not pushy at all! I went there to look around and came back with my dog. They fit my family in the best vehicle and stayed UNDER my budget. Would recommend to everyone!! More

CHERRYHILL CON ARTIST MISGUIDED, BELITTLED ,EMBARRASSED LIED TOO! ETREMELY UNFAIRLY TREATED. WAS FORCED INTO 2WD WHEN HONESTLY KNOWING I WANTED A 4WD! POORLY RAN ESTABLISHM MISGUIDED, BELITTLED ,EMBARRASSED LIED TOO! ETREMELY UNFAIRLY TREATED. WAS FORCED INTO 2WD WHEN HONESTLY KNOWING I WANTED A 4WD! POORLY RAN ESTABLISHMENT AT CHERRYHILL DODGE! More

customer service. This place has the best customer service from the sales department to the SERVICE DEPARTMENT. When my truck needs it's next service to Diane and Tom This place has the best customer service from the sales department to the SERVICE DEPARTMENT. When my truck needs it's next service to Diane and Tom I go. I do recommend this dealership. More

Ignorant , a total waste of my time After unexpected problems with my vehicle I was forced to decide either put more money into it or look for a newer one. I had a couple hours to look t After unexpected problems with my vehicle I was forced to decide either put more money into it or look for a newer one. I had a couple hours to look thanks to my in laws who were willing to watch the little ones. The mrs's and I went to look and the first question I got was how much time do I have. I was then introduced to a Richard Catana who sat me at his desk to get a list of my likes wants and needs after disappearing for 20 min he had the perfect car for me then disappeared again for another 20 min and said the perfect car would be a jeep grand Cherokee . At this point after sitting for almost an hour I wanted to see something ...anything!! Richard disappeared again to go mingle with other salesman catch a quick smoke who knows maybe cook a meal for everyone . After sitting for over an hour with NO Richard and No vehicle I had had it! I went outside to look myself that's when Richard came out to tell me he had no jeep grand Cherokees on site but was getting them in a couple days. Let's just say I didn't wait a couple days, the next day I went to Lenihan Auto on 73 where those salesmen have and always did have class and treat you with such! I was well taken care of and if there was anything I needed they did all they could to accommodate me. So before you buy from the clowns in cherry hill drive a few extra miles to check out Lenihan. To Richard Catana most people don't need to be sold that's why we are shopping for a car all you have to do is show us a vehicle and not leave us sitting in a chair!! I would give 0 stars but it wouldn't let me! More

Unbelievably pee poor experience, run don't walk Will never deal with these jokers again, paid cash, more than a month later, and overnighting document after document I STILL don't have title to the Will never deal with these jokers again, paid cash, more than a month later, and overnighting document after document I STILL don't have title to the vehicle. After 3 requests for the 4 digit PIN number I was supposed to be given in case I lose the keyfob, I don't have that either. They pester you to give them a 10 out of 10 rating on some survey they are supposed to email you, promise free tanks of gas etc.. The Salesman was knowledgeable, and a decent chap, but their back office sucks xxx. A most unpleasant time, and I'm guessing I'm not the only one. They have rule after rule about what they cannot do, seems customer service is at the tippy top of that list of things they can't do. Every negative review here I have to believe after my experience.. Oh yeah, the crappy club music and mafia like impressions are spot on. Never again. More

P--s POOR SERVICE. My 1st day at Cherry Hill Dodge was great, however it was all down hill from there. My new Ram 1500 had scratches on the front hood and passenger sid My 1st day at Cherry Hill Dodge was great, however it was all down hill from there. My new Ram 1500 had scratches on the front hood and passenger side front panel. My salesmen Richard C. said know problem just bring it back and we will take care of it. What a mistake that was. I should of not signed the paperwork until it was repaired properly. Went back and they did a touch up that looked worse then the scratch. Then the front end shakes at a certain speed that they can't fix it. Said that I need to wait for a tech from the corporate office to come look at it. Today is 1 month and nothing. My sales guy never even walked me out to my new truck to show me the options or just to review the truck. Poor customer service, guess he figured I got my sale and I'm done. Not even a phone call to say hey thanks for buying the truck from CHERRY HILL DODGE. I'm still waiting. Then I called the finance manager Brian S. about my payoff on my trade in. I'm also STILL WAITING FOR HIM TO CALL ME. I will never return there to purchase another truck or will I recommend them to anyone. The customer service and respect that they have for their customers is unsatisfactory and disrespectful. It's all about the $$$$. More