Chevrolet of Everett - Service Center

Chevrolet of Everett responded

Thank you for your review! We're delighted to hear that you received excellent customer service and that your car service was completed promptly at Chevrolet of Everett. Providing a BETTER EXPERIENCE through efficient and high-quality service is our priority, and we're glad that we could meet your expectations. We appreciate your decision to return for future services, and we look forward to welcoming you back. Thank you for choosing Chevrolet of Everett, and we aim to continue providing you with exceptional service on every visit!

Chevrolet of Everett responded

Thank you for taking the time to provide your feedback. We apologize for not fully meeting your expectations during your recent visit to Chevrolet of Everett. Delivering a BETTER EXPERIENCE is our goal, and it seems we fell short in a few areas this time. We regret any confusion regarding the coupon policy and the communication about the work performed on your vehicle. It's crucial to us that our customers are well-informed and satisfied with their service. We will address your concerns internally to ensure that promises regarding communication and promotions are honored more consistently. We appreciate your honesty, as it helps us improve. If you would like to discuss this further or need a detailed explanation of the service performed, please don't hesitate to contact us directly. We are committed to ensuring your satisfaction and would appreciate the opportunity to make things right. Thank you for choosing Chevrolet of Everett, and we hope to serve you better in the future.

Chevrolet of Everett responded

Thank you for sharing your positive experience at Chevrolet of Everett! We're pleased to hear that we have consistently provided you with timely appointments, respectful treatment, and great service for your truck. Ensuring a BETTER EXPERIENCE through prompt scheduling, professional customer care, and high-quality service work is our top priority. We appreciate your feedback and are glad that our team's efforts have consistently met your expectations. Thank you for choosing Chevrolet of Everett, and we look forward to continuing to serve you with the same dedication and excellence in the future!

Chevrolet of Everett responded

Thank you for your wonderful review! We're thrilled to hear that both our sales and service teams at Chevrolet of Everett provided you with an amazing experience. Our commitment to offering a BETTER EXPERIENCE is fundamental to our approach, and it's gratifying to know that our team lived up to this promise. We appreciate your recognition and are glad you found your interactions with us so positive. Thank you for choosing Chevrolet of Everett, and we look forward to continuing to serve you with the same level of excellence in the future. Thanks again, and we're here whenever you need us!

Chevrolet of Everett responded

Thank you for your review! We're delighted to hear that your service experience regarding your warranty issue was awesome and that JJ was great to work with at Chevrolet of Everett. Our commitment to providing a BETTER EXPERIENCE is reflected in how we handle each customer interaction, and it's wonderful to know that JJ exemplified this with professionalism and expertise. We appreciate your feedback and are pleased that we could resolve your warranty issue effectively. Thank you for choosing Chevrolet of Everett, and we look forward to serving you again with the same high level of service in the future!

Chevrolet of Everett responded

Thank you for your review! We're thrilled to hear about your positive experience with Nate and Dallas at Chevrolet of Everett. Our team is dedicated to providing a BETTER EXPERIENCE by working diligently to ensure each customer finds the right vehicle for their needs and lifestyle, and it sounds like Nate and Dallas did just that for you and your family. We appreciate your kind words and are glad that their hard work resulted in a successful outcome for you. Thank you for choosing Chevrolet of Everett, and we look forward to continuing to serve you with the same level of dedication and care in the future!

Chevrolet of Everett responded

Thank you for your positive review! We're delighted to hear that you experienced very polite customer service, good communication, and found our team easy to understand and to the point at Chevrolet of Everett. Providing a BETTER EXPERIENCE through clear and efficient communication is a key focus for us, and we're glad that our team's efforts made your experience a positive one.

Chevrolet of Everett responded

Thank you for bringing this to our attention, and we sincerely apologize for the experience your daughter had at Chevrolet of Everett. Ensuring that all service tasks are performed correctly and thoroughly is fundamental to our commitment to providing a BETTER EXPERIENCE. It is clear from your account that we fell short in this instance, and we are truly sorry for any inconvenience and concern this has caused. We take your feedback seriously and would appreciate the opportunity to investigate this matter further and ensure that any necessary corrections are made. It is never our intention to take advantage of any customer, and we hold ourselves to high standards of integrity and customer care. Your family's trust is important to us, and we would like to do whatever we can to rectify this situation. If you are willing, please contact our service manager directly so we can address your concerns personally and provide assurance regarding the services performed. We value your family's long relationship with Chevrolet and would like the chance to restore your faith in our dealership. Once again, we apologize for the disappointing service experience and look forward to the opportunity to make things right. Thank you for your feedback, and we hope to hear from you.

Chevrolet of Everett responded

Thank you for your review! We're pleased to hear that you found our team at Chevrolet of Everett very accommodating, and that we were able to provide you with a rental vehicle so you weren't inconvenienced. Delivering a BETTER EXPERIENCE by exceeding expectations and getting your truck back on the road ahead of schedule is a priority for us, and we're delighted that we could accomplish this for you. We appreciate your gratitude and are glad to have provided you with satisfactory service. Thank you for choosing Chevrolet of Everett, and we look forward to serving you again with the same efficiency and care in the future!

Chevrolet of Everett responded

Thank you for your review! We're thrilled to hear that our technician went above and beyond to assist you with the tailgate issue on your vehicle at no extra charge. At Chevrolet of Everett, providing a BETTER EXPERIENCE includes not only solving problems but doing so with a helpful and generous spirit. We're delighted that we could find a solution for you and that you were satisfied with the service. Your feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service in all your future visits. Thank you for choosing Chevrolet of Everett!