Chevrolet of Naperville

Used car purchase After searching and numerous car dealers in and around the Chicagoland area. I stopped in to Chevrolet of Naperville at 17:30 on a Saturday afternoon After searching and numerous car dealers in and around the Chicagoland area. I stopped in to Chevrolet of Naperville at 17:30 on a Saturday afternoon which closes at 6 pm. We had seen a used car on thier lot and went inside to inquire. We were nicely greeted by sales person Emily Smith. She answered our questions about the vehicle and even at this late hour offered us to take a test drive in the vehicle. So as she pulls the car around and completely and knowleably instructed us on the features of the car we proceed to go on the test drive. Did not return until 6:40 long after they were done for the day and closed. I noticed the Manager Omar Ramos stayed as well and awaited our return. So we made an appointment to come back in on Monday at 2pm. I did notice Emily Smith the Manager Omar and the rest of the staff porter and cashier didn't grumble or look like they were being put out as we kept them late on a Saturday night. There was of course another car that I had in mind and went that Monday morning to test drive it and compare. Not telling them about that we went in to Chevrolet of Naperville at 2 pm. Emily was with another customer but came to acknowledge us and had a plate and the keys for us to test drive the car. Upon driving in the daytime I noticed that the windshiled had a strange wave in it lower center and a little dent in the rear plastic bumper which I did not see Saturday at night. Called Omar Ramos outside to show him what was going on with this car. Windshield was a deal breaker for us he sat in the vehicle thoroughly agreed about the windshield also the dent in the back facia. Without hesitation he lowered the price and stated they would put in a new windshield. I took this as that this is a stand up dealership and went in and proceeded to purchase the car. Upon returning home I noted the fog lights and side marker lights were not working so I mentionef this to Omar when we setup the appointment to have the windshield changed out. Setting that up was done within a timely manner within 4 days of purchace and they gave me a Chevy loaner car to boot. Service department was clean and well staffed they took me in within minutes and were very thorough in relating the issues to the mechanics. Rare as this will be I was extremely suprised and impressed with Chevrolet of Naperville from thier no hassle no haggle sales approach and Sales Representative Emily Smith to the consideration and care that I received from the Manager Omar Ramos even the Finance person, service department down to the cashier were professional, courteous and freindly. This is the first time in years that I did not have them remove the license plate holder with the dealership name on it. If they paid me for advertising it would be great! More

Emily is the best! Emily helped me for 7+ hours while I went back and forth about which car I wanted to purchase. She answered all of my questions 100% and was very pati Emily helped me for 7+ hours while I went back and forth about which car I wanted to purchase. She answered all of my questions 100% and was very patient with me while I test drove and compared many vehicles! She even let me and my mom take over her desk to write out pros and cons for each car and compare pricing for each vehicle. She was able to keep me right around my budget! thank you so much to Emily for helping me for such a long time and taking me through the process of purchasing my first car 🙂 I would recommend her a million times over to anyone shopping for a new vehicle! More

My salesman Iggy was pleasant and knowledgeable. Ignazio was very pleasant. He sold me a great vehicle. I’m very pleased with my car. I would definitely recommend this place to others! Ignazio was very pleasant. He sold me a great vehicle. I’m very pleased with my car. I would definitely recommend this place to others! More

Great Dealership Fantastic to work with - Ayman is very knowledgeable and was extremely helpful in listing out the options for our son as this was his first purchase. Fantastic to work with - Ayman is very knowledgeable and was extremely helpful in listing out the options for our son as this was his first purchase. Thank you !! More

Iggy was great Iggy was lots of help really great helped me pick out my dream car. I would highly recommend him to anyone looking to buy a car Iggy was lots of help really great helped me pick out my dream car. I would highly recommend him to anyone looking to buy a car More

Faith Renewed After a couple of difficult experiences, Ilene, Chase, Premo, and Joe in service renewed my faith in the dealership. Ilene gave me all the time I ne After a couple of difficult experiences, Ilene, Chase, Premo, and Joe in service renewed my faith in the dealership. Ilene gave me all the time I needed to make an informed decision, listened to my concerns, pointed out safety features that I value, and explained a lot of the technology in the vehicle (overwhelming coming from an older model). She even gave me some pointers in the negotiation and promised to be there to help when I had questions about all the vehicle is equipped to do. In short, she was easy to talk to and supported the entire purchase process; and she did it with a smile! Chase, Premo and Joe were also helpful, approachable, and kept the process smooth. It made my purchase fun, which is exactly what a new car purchase should be. I'm very pleased with my Blazer, thus far, and would highly recommend Ilene and the rest of the team that helped me. More

All the bells and whistles Thankfully after a not great start to the shopping experience, Ilene stepped in and spent the time to talk about all the pros and cons of each vehicle Thankfully after a not great start to the shopping experience, Ilene stepped in and spent the time to talk about all the pros and cons of each vehicle. She fully supported the car buying experience, presenting all the options after listening to my needs. She worked with the team at Chevy to find the exact car that met my needs. Between Ilene and Rob, my experience at Chevy of Naperville was a very positive one. I highly recommend working with them. More

extreme happy Our lease expired and we wanted to buy the car, as we are very happy with the quality of our Chevvy Trax. The team at Chevvy Naperville was extremely Our lease expired and we wanted to buy the car, as we are very happy with the quality of our Chevvy Trax. The team at Chevvy Naperville was extremely friendly, helpful and understanding to our personal situation. They made it happen for us! Thank You! More

First Car I was very please with the experience considering my preconceived notion of the car buying process. Things went smoothly and I was able to walk away w I was very please with the experience considering my preconceived notion of the car buying process. Things went smoothly and I was able to walk away with a great deal, a smile on my face, and a new car! Thanks to Ignazio Tusa! More

Another Great Experience! This was my second purchsase from Naperville Chevrolet and third purchase from the Dan Wolf Auto Group. Like the other times, I am very pleased with This was my second purchsase from Naperville Chevrolet and third purchase from the Dan Wolf Auto Group. Like the other times, I am very pleased with my overall experience. This time I worked with Ilene Bitton and Iggy Tusa and can't be happier with the entire process. I got the price of the car where I wanted it to be and the payment where it needed to be. If I have to buy another car, I won't hesitate to return to Naperville Chevrolet. More