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Circle INFINITI
West Long Branch, NJ
1,509 Reviews
At Circle INFINITI, "customer service" means making your car buying experience as easy and enjoyable as possible. You will find a number of ways that we make customer service the basis of buying and owning a car from us.
As the exclusive INFINITI dealer in Monmouth and Ocean County New Jersey, Circle INFINITI is a family owned dealership, selling and servicing New INFINITI cars, quality Used Cars and Certified Pre-owned INFINITI vehicles since 1992. Our primary guiding principle is that “Nothing is more important than a satisfied customer, measured by the customer's criteria”. Our friendly and well trained staff strives to exceed your expectations by providing our customers a purchase, service and ownership experience that surpasses all others.
We encourage you to stop by our dealership and experience Circle INFINITI’s friendly, professional and courteous staff. We are confident that our Sales staff will exceed your expectations for personal service while they knowledgeably answer any questions as they demonstrate the inspired performance and luxury of the INFINITI line of vehicles.
Our Award Winning Service Department is here to serve you and professionally protect the investment you have made in your car. From our Valet that greets you and arranges your free loaner car when your car is being serviced, to the Service Consultants that provide expert assistance and analysis, to the certified trained mechanics that perform the service on your car, they are all here to make your experience comfortable and simple.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
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Finance Experience
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Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 1,509 reviews
November 16, 2016
Awful experience We will never lease or purchase from Infiniti again. A tow needed to be arranged to bring my car in for service as it was not driveable due to a stee We will never lease or purchase from Infiniti again. A tow needed to be arranged to bring my car in for service as it was not driveable due to a steering issue. I was approximately 15-20 miles from home when it happened, and trying to navigate the car was impossible and frightening. A loaner car was provided. I went today to pick up my repaired car and to speak with someone about what exactly had happened. When I was called in to John Dilieto's office, the first thing he said to me was that if I would have brought the car in for service it never would have happened. Apparently a recall letter had been sent out approximately a year ago (he told me a year...I have since been told it was 5 months ago) and I never received the letter. I explained this, or started to, and was abruptly interrupted with a shrug and a comment that maybe it never got to me as we have changed our address since leasing the car. I had intended to try and get a better understanding of how something like this could happen, what if my grandson was in the car, what if I was going faster - and to express my thoughts and feelings about what I had experienced as I was driving 10 miles per hour with the steering wheel upside down and shaking and the car pulling off the road whenever I tried to break.. However, I was so put off and upset by the way I was dismissed and treated that I walked out only to hear a sarcastic "Have a wonderful day now..." as I was walking down the hall. Given my upsetting experience with driving the car I would never have anticipated such blaming, dismissive,unapologetic and abrupt commentary to be spewed in such a smug and unsympathetic manner. We will never return to this service department/dealership and we will certainly never buy or lease another Infiniti. Ever. Besides the horrific customer service, this car has had two recalls in less than a year and a half. So what I wasn't able to say before I left today is that treating customers in such a way is completely unacceptable. More
by shamrock0421
Employees Worked With
John DiLieto
November 03, 2016
Irwin is the awesome! I purchased my second vehicle from Circle. m=Mainly because o the excellent, professional, courteous, and top notch service I receive from them and es I purchased my second vehicle from Circle. m=Mainly because o the excellent, professional, courteous, and top notch service I receive from them and especially Irwin. I primarily credit my reason for returning to Circle to him. In addition, i would like to note that the finance manager, Brian Conway, was extraordinary! I was impressed with his professionalism and trustworthy sales approach when selling me extras such as extended warranties. Overall, this is the place to get your Infiniti, and if you are not considering Infinity, i recommend you reconisder. More
by Stephen Santucci
Employees Worked With
Irwin Lieberman, Brian Conway
October 31, 2016
Another wonderful experience! I was very pleased with my recent purchase of Q50 sedan. I had the pleasure of dealing with Andy again. His knowledge and honesty made my experience I was very pleased with my recent purchase of Q50 sedan. I had the pleasure of dealing with Andy again. His knowledge and honesty made my experience wonderful. Thank you Andy! More
by Brenda94
Employees Worked With
Andy Gagliardi
October 31, 2016
New truck purchase Andy Gagliardi was a pleasure to deal with. Straight forward, quick, and a terrific deal. Andy was courteous, friendly, and made the experience a Andy Gagliardi was a pleasure to deal with. Straight forward, quick, and a terrific deal. Andy was courteous, friendly, and made the experience a great one. More
by Marz123
Employees Worked With
Andy Gagliardi
October 31, 2016
Great service It is always a pleasure to discuss my car with Todd. His knowledge and customer service is always above and beyond any others I have experienced. It is always a pleasure to discuss my car with Todd. His knowledge and customer service is always above and beyond any others I have experienced. More
by Terry
Employees Worked With
October 31, 2016
Sales Experience I've been a long time Circle Infiniti and am about to get my 5th car from them. Andy Gagliardi, Sales Consultant, has been taking care of me for my I've been a long time Circle Infiniti and am about to get my 5th car from them. Andy Gagliardi, Sales Consultant, has been taking care of me for my last 4 purchases. He is fantastic. Incredibly knowledgeable and extremely trustworthy. He makes you feel very comfortable. All the staff at Circle is great. Andy goes above and beyond to help you. More
by fahayes
Employees Worked With
Andy Gagliardi
October 30, 2016
3rd wonderful experience dispite... As I reached the end of my 2 nd q37 coupe lease I contact Ed Andy to speak of a new one.i quickly realized that it would be out of my price range due As I reached the end of my 2 nd q37 coupe lease I contact Ed Andy to speak of a new one.i quickly realized that it would be out of my price range due the ite newness and corporate greed. I have 2 children in college so I'm trying to keep my payments the same or a little Lower. This quickly turned into a fantasy. Andy patiently drove several cars with me . The qx30(completely unacceptable) the q60 (over priced)the q 50 sport and sedan. I alsocalled IFS to yo express my displeasure. They responded by giving me employee pricing but not on the car I wanted . Andy patiently put together a deal on a q50 sedan dispite the terrible working conditions thes men are dealing with they are still quick with a smile and a joke and maintain their professionalism . My salesman walked me through the sigh up probcess and even went through the car with me rather than having me wait for a delivery boy to be available More
by bennyrn
Employees Worked With
Andy Gagliardi
October 25, 2016
Best service department and sales! Let me start by saying that I am driving my 5th Infiniti. I don't think I will ever drive another make. Not only do I completely love my QX80, but I Let me start by saying that I am driving my 5th Infiniti. I don't think I will ever drive another make. Not only do I completely love my QX80, but I adore Mark Bahary my salesman. He has always gone above and beyond for me. Pam in the service department is a complete professional and knows me by my first name, I always enjoy our few minutes together! I can't forget to mention Yuri. He is always waiting outside with a smile on his face waiting to take my car and get me a loaner. All around, Circle Infiniti is an amazing dealership. I highly recommend them, and don't forget to ask for Mark! More
by Ajwhite3
October 22, 2016
We just purchased our third QX56/80 Ray has been our salesman for the last two purchases and he is and always has been professional and just makes it very easy to purchase a truck for my Ray has been our salesman for the last two purchases and he is and always has been professional and just makes it very easy to purchase a truck for my family , thanks again Ray your the man !!!👏🏻👍🏼👍🏼👌🏻👌🏻🍻🍻🍻 More
by Rangers1
Employees Worked With
October 13, 2016
Great dealership! Just drove home my new QX80! Love this car so much that this is my 3rd lease with Circle Infiniti. The staff is accommodating and extremely profession Just drove home my new QX80! Love this car so much that this is my 3rd lease with Circle Infiniti. The staff is accommodating and extremely professional. Each time I have dealt with Ray Andrews and I could not be more pleased. He goes out of his way to communicate with me during the whole process, calling and emailing me to keep me updated on the status. I was looking for a specific color and needed the full second row; Ray called all the dealerships on the east coast until he found the car I wanted. The great service goes beyond the purchase of the new car. The service department is easy to deal with and is always helpful. I highly recommend this dealership. I look forward to seeing them again when this lease is up. When you visit, ask for Ray! Thanks Circle Infiniti for making the whole process a breeze. More
by Melissa Palmer
Employees Worked With
