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Circle INFINITI - Service Center

4.9

444 Lifetime Service Reviews

300 State Hwy 36, West Long Branch, New Jersey 07764

444 Reviews of Circle Infiniti - Service Center

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November 17, 2018

"Great Experience!"

- Adamg37x

I have owned my car since 2013 and not only is the car great but the dealership , circle infiniti is wonderful. especially my service advisor Pam. she puts the customers needs before anything else. she will be the reason I will continue getting cars from this dealership.

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Recommend Dealer
Yes
Employees Worked With
Pam Crisafulli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 27, 2018

"Probably the best service experience I've ever received!"

- tvalenziano

Purchased not 1 but 2 CPO vehicles about 8months ago, 1 of which was having issues. Haggled back and forth with Manhasset where we purchased (would NOT EVER go back), and finally called corporate for a top rated one. 20miles away was Circle Infiniti. Nice, clean, friendly people...but would they be of any help? Mind you, 3 dealers closer to my house, but I asked for best rated service dept for my issue... Ann (Annie) was assigned to me by chance. Appointment was done online so never met her. She was courteous and friendly, but straightforward and no nonsense in a great way. She cared and listened to what I described as the issue, ensured a tech drove with us to identify the problem 1st hand, set my wife up with a loaner that matched our needs, and explained the steps they would take in detail. 2 days later I get a call with an update, again explaining the final steps in correcting the issue. I then received another call 1 day earlier than expected that my vehicle was ready. Skeptical I make my way over to see if indeed this was real or just another "could not replicate" and sales pitch. Ann again explained every detail, Mike the technician (who was great on the initial drive as well) had identified another issue AND they repaired it. And also addressed the few smaller items I asked! Then Ann gave me a break down of the car per Mike's notes, area by area with honest suggestions of future maintenance. No pitch, no gimics, no sales...just honest advice about future ownership of the car knowing we had recently purchased and wanted to maintain properly. She even made me aware of a possible extended warranty option, didn't push just gave information and answered my initial questions and provided me with a contact. Honestly, I've yet to come across ANY dealer employee (service OR sales) that I look FORWARD TO dealing with again. Although I'm hopeful Circle Infiniti has a great staff, I will INSIST on Ann taking care of us..and should there be a purchase in our future, I will truly ask HER to refer me to a salesperson there. Nothing against anyone, but I was just very impressed by her. And yes, everything was covered under warranty, but keep in mind my issue was severe and specific. Had it been a true non covered problem with same service, my thoughts would NOT change. The vehicle drives great so far (only 20miles), I feel confident and aware of future maintenance needs, and was so pleased that I've already made an appointment for our other vehicle which is up for service. Ann, you've turned what was a VERY poor experience (one that almost made me write off Infiniti as a whole after owning 4 cars) and took it as an opportunity to rebuild my trust in the brand, as well as secure my family's business and anyone I can refer to you and Circle Infiniti. We are grateful, look forward to being new but long loyal customers, and sincerely thank you for not only relieving us of the worry but your wonderful service as a professional. The industry needs many more Anne's to help get consumer confidence back, Circle Infiniti is VERY fortunate to have you - as are we and your many other customers.

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Recommend Dealer
Yes
Employees Worked With
Ann Maria Trapani
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike \ Technician
October 26, 2018

"Great service"

- james.h.crupi

Great service, friendly atmosphere, clean facility, honest and trustworthy. I have been a customer for years and will continue to be for many years to come.

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Recommend Dealer
Yes
Employees Worked With
John DiLieto
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 18, 2018

"Circle Infiniti great experience every time with Pam and Ann"

- Ronyp93

Been coming here for 3 years because of the great customer service. Pam and Ann are my absolute favorite. As a service member I don’t really have the time to wait, guess or worry about service on my 2011G; they tailor my experience around my schedule. The closer dealership to me would have been the Cherry Hill Infiniti but their reviews weren’t even close to Circle Infiniti. Im sure it’s because of those 2, they get you in greet you with a smile have a nice conversation with you WHILE taking care of you and you’re right back out the door. If you ever need service done on your Infiniti take it to Circle Infiniti and try to get to either Pam or Ann those two deserve a promotion! They’re completely honest with you about what your vehicle needs and they don’t sugar coat anything. That’s why I always come back to this specific dealer. It’s a great experience every time I go there. It’s about an hour drive from my base but it’s worth the drive every time .I’m just so sad that I’ll have to find a new Infiniti dealer and version of Pam and Ann when I move to Washington state this is my favorite one.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Pam Crisafulli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ann Maria Trapani
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 18, 2018

"Seamless and dependable Service"

- AMQX70

Seamless and consistent service every time I visit Circle INFINITI in Eatontown,NJ . I can depend on John DiLieto to figure it out and get it done!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
John DiLieto
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 18, 2018

"Great Service"

- FussyMom

For years, I have been promised oil changes in about an hour, it finally happened, YAY! Thank you Joe for making it so! (And he was super nice too, friendly, professional, personable.)

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Recommend Dealer
Yes
Employees Worked With
Joe Nazzaro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 17, 2018

"General Service for my vehicle "

- carljohn

My service experiences are always exceptional. Each representative always explains in detail the work to be performed followed by a call to confirm completion and price. Always a pleasurable experience.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Pam Crisafulli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Joe Nazzaro
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ann Maria Trapani
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 07, 2018

"Excellent Services "

- amyyinyeung

Pam and Ann always provided me with excellent services on all of my visits. They worked with me and explained very thoroughly with all issues and repairs. I’m very happy and satisfied.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Pam Crisafulli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Ann Maria Trapani
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 03, 2018

"Exceptional Customer Service"

- Envieddesigns

In for routine maintenance and from scheduling the appt to leaving the dealer everything runs smoothly. Pam C. Has always provided the best customer service, Yuri the valet attendant is super friendly and energetic, thank you all at circle!

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Pam Crisafulli
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Yuri
September 28, 2018

"Regular service in my Inifiniti "

- steve

Service was timely and complete. Car has been kept in great shape and it is approaching 200,000 miles and running fine. Ann Marie Trapani has been our "go to " person - she is knowledgeable, friendly, responsive and concerned. she is one of the main reasons we keep going back

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Ann Maria Trapani
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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