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City Volkswagen of Chicago

Chicago, IL

5.0
3,809 Reviews
When you visit City Volkswagen of Chicago, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Chicago, IL, today! So thank you for your interest in City Volkswagen of Chicago. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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5330 W. Irving Park Road

Chicago, IL

60641

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Showing 3,809 reviews

May 20, 2025

We bought a great car, thank you for the service, for the quick processing of documents and consultation. Manager Alex explained everything to us perfectly and prepared us to buy a car. Thank you! I recommen More

by Anna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Alex Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2025 -

City Volkswagen of Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

May 18, 2025

Andy Gloria, our sales consultant was extremely knowledgeable and professional. She assisted us with the purchase of our car from beginning to end and made our experience a very positive experience More

by Arivera17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evelyn Franchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Gloria
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025 -

City Volkswagen of Chicago responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing City Volkswagen of Chicago. We look forward to having you as one of our valued customers for many more years to come! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

May 18, 2025

Maria and Edgar were a huge help and we had a great experience here purchasing our vehicle. More

by Taylorcianci
Recommend Dealer
Yes
Employees Worked With
Edgar Anaya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maria Ghiran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2025 -

City Volkswagen of Chicago responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

May 17, 2025

Tim and Juan came through for me in such a huge way. I cannot thank them enough for working so quickly and so patient you with me when I found myself needing a vehicle in an extremely tight timeline. Ti More

by car
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

City Volkswagen of Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

May 17, 2025

I had a very nice experience working with Brandon Rosenow, the service the team provided was amazing, I got a good deal. Everything went nice and smooth! Thank you City Volkswagen of Chicago! More

by Albinagal1312
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Clemente Garibay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Curran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Rosenow
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

City Volkswagen of Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

May 17, 2025

Juan was very helpful. He listened to what I wanted in my car. He maintained good eye contact and made me feel like a valued customer. I would highly recommend anyone go to More

by afstel
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

City Volkswagen of Chicago responded

Thanks for sharing your thoughts about your experience with City Volkswagen of Chicago. We appreciate your business and hope to see you again soon! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

May 17, 2025

Would like to thank Alex and Lazaro for the great experience at City VW! My VW journey has come full circle. I have purchased, serviced, and now sold a car to City VW. Over the years, always the bes More

by Chris D 1
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Lazaro Del Sol
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Rocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

City Volkswagen of Chicago responded

Thank you for choosing City Volkswagen of Chicago. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

May 17, 2025

Maria was amazing! ! I came knowing what I wanted to see and test drive. She had every thing ready for me upon my arrival. Maria in no way hassled me for a yes, but at t More

by Lucia Lara
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Maria Ghiran
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025 -

City Volkswagen of Chicago responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing City Volkswagen of Chicago! Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

May 15, 2025

I will never use this dealership again, recently paid off my car now the turbo went out twice once when I first purchased the car and now a second time. They never informed me that my car had extended Diesel More

by Naty81389
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Betsy Villanueva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Edgar Anaya
1.0
This rating includes all reviews, with more weight given to recent reviews.
Johnny Coria
1.0
This rating includes all reviews, with more weight given to recent reviews.
Clemente Garibay
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Curran
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2025 -

City Volkswagen of Chicago responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Chris Capparelli Service Director ccapparelli@cityautogroup.com

May 15, 2025

Highly recommend Ed for anyone buying a car. He was direct, upfront, and didn’t waste any time. Super helpful through the whole process and made everything smooth and easy. Great experience! More

by Tonio C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evelyn Franchi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eddie Speck
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2025 -

City Volkswagen of Chicago responded

Thank you so much for choosing City Volkswagen of Chicago! Please let us know if we can be of any more assistance. Dan Brasil Director of Sales Operations dbrasil@cityautogroup.com

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