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City Volkswagen of Chicago
Chicago, IL
3,805 Reviews
When you visit City Volkswagen of Chicago, you will find a staff of car enthusiasts eager to assist you with all your VW sales, service and financing needs. Whether you're buying a new or used Volkswagen, or want to service the one you already own, The Car Enthusiast Company is here to help. Visit our Volkswagen dealership in Chicago, IL, today!
So thank you for your interest in City Volkswagen of Chicago. The solid values that we’ll present here are the first step in the process. From here on, we will respond to your questions on a timely basis with reasonable answers. And we will always respect your time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 3,805 reviews
February 27, 2024
Good, professional and easy to work with would recommend to other people looking at getting a car here to have Edgar assist them! to other people looking at getting a car here to have Edgar assist them! More
by dmaxpulido
Employees Worked With
February 27, 2024
Ray Cotto was very helpful and went above and beyond to assist us with our the sale of our Cadillac Escalade. His customer service is exceptional and I will recommend him every time. assist us with our the sale of our Cadillac Escalade. His customer service is exceptional and I will recommend him every time. More
by BrownEyezCullen
Employees Worked With
February 27, 2024
GO SEE LAURA! ! She made the car buying experience such a joy . No detail was missed and she gave top notch service! High 5 to Laura and the support staff !! ! She made the car buying experience such a joy . No detail was missed and she gave top notch service! High 5 to Laura and the support staff !! More
by JRo218
Employees Worked With
February 26, 2024
Customer service was outstanding! Really did make sure I had all my needs in 1 vehicle. Really did make sure I had all my needs in 1 vehicle. More
by MarilynD
February 25, 2024
This was a very easy and enjoyable buying experience. edger and Steve were both super helpful. edger and Steve were both super helpful. More
by terryden71
February 25, 2024
This is the 2nd time I buy a vehicle and I have been to a few dealers each time. This is the first time I felt like I was being helped and not been taken advantage of. Thank you Luis for being super helpful. few dealers each time. This is the first time I felt like I was being helped and not been taken advantage of. Thank you Luis for being super helpful. More
by ashrodriguez98
February 25, 2024
Just purchased my 3rd vehicle from City VW of Chicago. My experience was again the best ever. Luis Gonzalez was our salesman again - the entire staff is wonderful but Luis is the pick of the crop. He is My experience was again the best ever. Luis Gonzalez was our salesman again - the entire staff is wonderful but Luis is the pick of the crop. He is so knowledgeable, professional, helpful and friendly. When we purchase a vehicle we know what we are looking for. City VW did not have the exact vehicle on their lot that we wanted and the one in production would not deliver until June, Luis and the manager looked around and where able to get the vehicle we wanted in color(interior, options and exterior) and get us into a car within 2 days. Their Service department is also one of the best. Staff they are super friendly and approachable. They take the time to answer your questions and explain everything. They never try to push services that are not needed. If you are looking for a VW look no further and run don’t walk to City VW and ask for Luis Gonzalez. You won’t be disappointed. More
by Diweg96200
February 24, 2024
Iryna and Ray Cotto were extremely good to work with . I drove 300 miles to see and purchase the vehicle I wanted. They both made the trip worthwhile. This is my 5th VW and definitely the best sales exp I drove 300 miles to see and purchase the vehicle I wanted. They both made the trip worthwhile. This is my 5th VW and definitely the best sales experience. Thank you both! More
by AJO
