City Volkswagen of Evanston

Great experience convinced me to stay with this dealership The five stars are for the dealership as a whole, but especially for salesperson Mario Grbavac. I've been getting my cars from Autobarn Evanston since The five stars are for the dealership as a whole, but especially for salesperson Mario Grbavac. I've been getting my cars from Autobarn Evanston since 2000 and with one exception (not worth dwelling on, because that salesperson is gone and management at the time worked in good faith to clean up his mess) I've had a consistently good experience. Even so, I was considering moving on from VW when my current lease expired. I was looking for a compact SUV and there are a lot of great ones on the market right now. I stayed with VW and with Autobarn almost entirely because of the fantastic, straightforward, thoughtful service I got from Mario. Two years ago, when I was unhappy halfway through my last lease, he sat down with me and went over ALL my options, including bailing on the lease, taking the penalty, and leaving the dealership altogether. He ran the numbers for me and carefully walked me through my options without trying to persuade me to go with one over the others. I ended up finishing up the lease and staying with VW because Mario checked in with me months before it was up, met with me several times before I made my decision, again went over options in a way that felt transparent and straightforward, and got me into the Tiguan SE of my dreams. I am so excited about this car, which has everything I wanted and more than I hoped for, and am glad to have worked with Mario again. More

Had a good experience. It’s always pleasure to visit this place and meet with all of my former coworkers. Brendon & Alex just Awesome. Always found all answers of my questio It’s always pleasure to visit this place and meet with all of my former coworkers. Brendon & Alex just Awesome. Always found all answers of my questions from them. Thanks guys More

Excellent Customer Service I had a great experience with my representative Ricky. The process was not a smooth one on my end (for personal reasons) but he did absolutely everyth I had a great experience with my representative Ricky. The process was not a smooth one on my end (for personal reasons) but he did absolutely everything in his power to make it as quick and easy as possible. He helped me through the application process step by step and made sure I understood all terms and was transparent about everything. The icing on the cake was the extended warranty I was offered that works within my budget. You can't get any better customer service than that. If you're looking for an honest and humble individual to listen and deliver based on your needs and budget, Ricky is definitely the best in business. More

Excellent service as always, thank you! I really appreciate the excellent service and timeliness of that service received. My car is a bit old but with all of your help we kept it inPico bel I really appreciate the excellent service and timeliness of that service received. My car is a bit old but with all of your help we kept it inPico bello shape. Thank you all very much. More

Not the best job of doing a full detail .. Dropped car off at 7am. Picked up at 4pm car still smelled of the coffee that spilled. They barely wiped down the interior with armor all. But they di Dropped car off at 7am. Picked up at 4pm car still smelled of the coffee that spilled. They barely wiped down the interior with armor all. But they did a good job at vacuuming. For being a 100 dollar detail it really wasnt worth it, more like a 15 dollar hand car wash to me.... def wont be detailing my car here anymore More

Zoom Zoom Great dealership to get a vehicle. Friendly and knowledgeable staff there to help you with getting a vehicle, the process and even the after. Could ha Great dealership to get a vehicle. Friendly and knowledgeable staff there to help you with getting a vehicle, the process and even the after. Could have asked for a better experience with getting my first vehicle and can’t wait to get my next. Narcis, Mario and Sharon helped me find the right vehicle that met my needs and budget. Even after they still have been helpful with answering first time owner questions like how to open the trunk or de-fog the windows. More

If I could give 0 stars I would These people are liars and fraudulent! They sold me a 2016 Maserati with a clear carfax and then 9 days later after 500 miles the engine blew. I had t These people are liars and fraudulent! They sold me a 2016 Maserati with a clear carfax and then 9 days later after 500 miles the engine blew. I had to be towed ina holiday weekend back to Chicago and pay out of pocket with no one being able to tell me where to actually go. The dealer then has NO maintenance records of the “1 car owner” vehicle and therefore Maserati is not sure they will cover the cost of the blown engine. Also when we originally checked the engine when the light came on, the dipstick broke off in my hand. There is NO way they even serviced this car before they sold or they are pure crooks. If this is not resolved you will hear much more. Ricky was my agent More

Maintenance service Adam in Service was welcoming and friendly . Car was ready and washed before estimate time Professional, quality help always at Autobarn Thank you ag Adam in Service was welcoming and friendly . Car was ready and washed before estimate time Professional, quality help always at Autobarn Thank you again, Deb McGowan More

John was very knowledgeable and got me a great deal. John Gorzelnik worked with me to lease a 2019 Tiguan. It was the end of the month and he was very busy but he worked hard to get me the car I wanted John Gorzelnik worked with me to lease a 2019 Tiguan. It was the end of the month and he was very busy but he worked hard to get me the car I wanted at a great price. He was clearly very knowledgeable and helped explore different options and made the process smooth. More

2018 used atlas Jackie who helped us out at the dealership was great from the beginning to the end of the process. Knowledgeable, friendly and completely hassle free. Jackie who helped us out at the dealership was great from the beginning to the end of the process. Knowledgeable, friendly and completely hassle free. Really appreciated her making the process pain free. Chris in the finance department was able to answer all my questions expertly and made the finance aspect of the purchase very friendly and smooth. More