City Volkswagen of Evanston

I just purchased a vehicle from this location. Overall I did like their prices for certified pre-owned vehicles and my experience with the customer service. However, I purchased this Xzilon package which I did like their prices for certified pre-owned vehicles and my experience with the customer service. However, I purchased this Xzilon package which I was under the impression was a warranty because the car salesman told me if I decided I didn’t want it, I could cancel at anytime. Unfortunately, this is a product that is added to your car at the time of purchase and once you sign your contract, you cannot cancel it. This is my third VW and I have had windshield protection, gap insurance, and an extended warranty all which can be cancelled at a prorated rate. Hence, why I believed the car salesman (Gilbert) when he said I could cancel at anytime. He explained to me today that he meant at the time of making the deal I could cancel the purchase. I think this location needs to make a better point of explaining that this a product added to your car and not a warranty. I love the quality of VW and the service is great but this game of semantics was quite misleading. Moving forward I will never purchase any additional service from VW. Might I add that I sent Gilbert a text about wanting to cancel the Xzilon and he did not reply. I called the finance department and was transferred over to him. His expression on the phone was very flat so clearly he was avoiding me. More

I have to say this was the best experience i have ever had when buying a car. They treated us like family. Gilbert explained exactly how everything worked and always had a smile on. That was a pleasure be had when buying a car. They treated us like family. Gilbert explained exactly how everything worked and always had a smile on. That was a pleasure because that don't happen to much at other car dealerships. The manager was also unbelievably helpful with everything. Sam made the whole time there very relaxed, i could not say enough about my experience at Evanston Volkswagen. I would definitely refer them ro family and friends. Thank You Frank L. More

I when in to check out VW and test drive, I left satisfied with a grate Tiguan 2021, Gray with Black-interior R-line only 25 Mileage on it, all this thanks to the customer service for Gilbert Ansah satisfied with a grate Tiguan 2021, Gray with Black-interior R-line only 25 Mileage on it, all this thanks to the customer service for Gilbert Ansah at City Volkswagen Evanston. Albright I was hard to say goodbye to my old Nissan it was very well worth it, because I love my new Tiguan. All in all grate customer service. More

Went to buy a Kia Sorento with my wife today and had a great experience. Haven't purchased a vehicle in years this was a great experience,. great experience. Haven't purchased a vehicle in years this was a great experience,. More

Ian was a great help in the car buying process. He made everything easy and he was a pleasure to work with. He was very Knowledgeable and insightful about the cars in his inventory. I would buy another car everything easy and he was a pleasure to work with. He was very Knowledgeable and insightful about the cars in his inventory. I would buy another car from city VW and I would buy it from Ian. More

Purchased a new Atlas Cross Sport from CVofE.The entire experience from beginning to end was stress free and actually enjoyable. Our salesman Ian was friendly, courteous and extremely knowledgeable. He ans experience from beginning to end was stress free and actually enjoyable. Our salesman Ian was friendly, courteous and extremely knowledgeable. He answered all our questions. And the Sales Manager Sam provided us with all the pertinent information we needed to make our decision. Will definitely recommend this dealership to anyone interested in a vehicle. More

I cant say enough about the wonderful customer service I've received from City Volkswagen of Evanston. This is my 4th purchase from them, all from Mario G. This guy's the man! It took us about 15 minutes I've received from City Volkswagen of Evanston. This is my 4th purchase from them, all from Mario G. This guy's the man! It took us about 15 minutes to strike a deal and the rest is history. Also kudos to Mark B in Finance. Thank you all for making my car buying experience fast, fun and easy ! You have a customer for life ! More

Excellent experience. Mario as well as jp were very patient and gave me no pressure into buying a vehicle. Very knowledgeable guys. Will definitely return. patient and gave me no pressure into buying a vehicle. Very knowledgeable guys. Will definitely return. More

If we are being 100% honest Mario this guy was awesome made me feel like we were actually related and I am African-American he’s not ha ha. He definitely made my transition easier coming from Honda over t made me feel like we were actually related and I am African-American he’s not ha ha. He definitely made my transition easier coming from Honda over to Volts wagon, I will most likely come back after my lease is up and get another vehicle with him thanks again. More

Great experience purchasing a 2019 Jetta with Mario back in December. Quick and stress free purchase! Finance department was also very easy to deal with. in December. Quick and stress free purchase! Finance department was also very easy to deal with. More