City World Toyota

Excellent, patient and understanding J. J. As foundry called of an excellent customer service officer/sales man. He listens to what you want and how you want the transactions to be made. J. J. As foundry called of an excellent customer service officer/sales man. He listens to what you want and how you want the transactions to be made. Nothing is imposed on you and he makes sure you are satisfied all the way. Walk in and ask of J. J., you’ll never regret buying from City World Toyota. City world Toyota is the best dealer I’ve being to ever. I will always go back here for my vehicles. More

Client-First Focus & Excellence-Centered Service You go to City World Toyota Bronx because you trust the brand. You stay there because you love the service. Keith Dunkley guided me through the proces You go to City World Toyota Bronx because you trust the brand. You stay there because you love the service. Keith Dunkley guided me through the process with respect, efficiency and demonstrating commitment to offer the best service. Thank you Keith and Dayden! (Doribel) More

Slick dealer, BE AWARE!!! BE AWARE! This dealer will charge you for your new car TREMENDOUS preparation fee and documentation preparation fee. What is simply profit above prof BE AWARE! This dealer will charge you for your new car TREMENDOUS preparation fee and documentation preparation fee. What is simply profit above profit. You never see price which you negotiate. CHECK your "Cash price" BEFORE you will sing contract. They will make you tired waiting 2-3hrs for final documentation and they will take advantage on this situation. Learn on my mistake!!! And make sure that everything what you paid for it is in your new car. I do not recommend this dealer. More

Great experience I went to city world Toyota and wow what a wonderful experience it was my sale rep.was Keith he's the best there is everything went as desired will de I went to city world Toyota and wow what a wonderful experience it was my sale rep.was Keith he's the best there is everything went as desired will definitely recommend him the whole atmosphere at city world Toyota was just what you would need when buying a car no hassle whatsoever please go see Keith very respectful gentleman More

Trust and Believe I'm a very cautious consumer and leary of most sales people, so when I went to City World Toyota I was ready, full guards up. Travis Wyche was my sal I'm a very cautious consumer and leary of most sales people, so when I went to City World Toyota I was ready, full guards up. Travis Wyche was my sales rep. After describing to Travis what my car buying needs were, he recommended that I come back the next day to test drive a Certified Pre-owned Toyota Camry, and said that I was going to love it. I returned the next day, test drove the Camry, loved it, and purchased it on the spot. Travis and the City World Crew worked out the financial and DMV details and a day later I was driving my Camry. So, every detail about the car buying process happened exactly the way Travis said it would. There where no surprises, no hidden fees or price changes, and most of all no pressure. I was happy to find that Travis and City World Toyota were totally trust worthy. More

Dishonest people Stay away from City World Toyota in the Bronx! These folks are dishonest. I bought a car with three year maintenance, and have in writing on the con Stay away from City World Toyota in the Bronx! These folks are dishonest. I bought a car with three year maintenance, and have in writing on the contract for sale that there is three year maintenance, yet they refuse to honor the contract and want to charge me for maintenance. I got Toyota corporate involved, and corporate confirmed that City World needs to honor the contract, yet City World still won’t honor what is in writing. My advice? Try Honda instead. Much more honorable customer service. More

The Old Bait and Switch This is the 5th Toyota dealership I have visited in the last month. It is, by far, the worst business in the tri-state area if not the country. Th This is the 5th Toyota dealership I have visited in the last month. It is, by far, the worst business in the tri-state area if not the country. They literally low-low-balled me on my trade! Their car had a very attractive price. Then once I was there the sales manager pulled the switch. He added a laughable $2,624 in phantom fees! Including $997 destination fee on a used Camry! I could not contain my laughter. Who in the world 'buys' from these people? Those who leave this place with a car did not buy, they were conned. Oh, one more fee note, did I mention the $1,670 prep fee?! I immediately left thinking: Who buys from this place? Is there not a State Attorney General in New York? Moreover, do these individuals use such money to put food on the table for their kids? More

Amazing Customer Service I visited this dealership looking to learn about different vehicles and prices. The sales person Aida Fermin was very friendly and welcoming. I had ma I visited this dealership looking to learn about different vehicles and prices. The sales person Aida Fermin was very friendly and welcoming. I had many questions and Aida answered all of my questions throughly. She then helped me identify the vehicle that is right for me and my family. I would definitely return and recommend this dealership to my friends and family. More

Horrible Experience: Sold me a lemon In short, my experience at City World Toyota was, by far, my WORST experience as a customer in the United States. My car (2004 Toyota Corolla) started In short, my experience at City World Toyota was, by far, my WORST experience as a customer in the United States. My car (2004 Toyota Corolla) started giving me PROBLEMS a couple of weeks after I bought it from them and they REFUSED to fix it completely, they PRESSURE you psychologically into buying, and they have a very SLOW service. If you're looking to buy a car from people who care about customers, CWT is a WRONG choice. For example, the used car sales manager implicitly said that it's my fault that I chose a BAD car from them. I've been saving up for so long for this car, my first car. And all of this was RUINED on buying from them. Plus they WAISTED 1000$ worth of my money in time, Ubers, and nerves. If you'd like to read the whole story, here it is: First mistake by CWT: Rafael Melendez (Sales person) and Leo Bonetti (Sales Manager) push me towards buying although I explicitly said for at least 5 times that I wanna keep looking around. I won't go into details, but it was very unprofessional, and the conclusion I came back with that day is that car dealers are vultures. I never had a similar experience anywhere in the US. Second mistake by CWT: Leo tells me to come back and pay by credit card. When I come the next day, Rafael tells me I can only pay in cash. I stayed there for 4 hours (no exaggeration) for them to find a way. Third mistake by CWT: Check engine light turns on 2 weeks after I buy the car. I take it to their service center. Before they put in the new parts (catalytic converter) the car engine starts making noises. When I come back to put in the new parts, I ask them to fix the noise, they refuse to fix it as it was after the 30 day warranty. I paid around 150$ in uber to and from the service center because they didn't say explicitly that they're not fixing it (super unprofessional). Fourth mistake by CWT: I call Rafael and tell him what's happening. I suggest leasing a car instead. He rushes into it since he'll make more money. And he blatantly says "We'll have to appraise your car" as if I didn't just buy it from them. At CWT, he starts throwing paperwork at me towards leasing a new car before he even tells me how much will I get back from returning the corolla. Fifth mistake by CWT: After I start raising the issue to management, everyone kept saying my hands are tied and throwing it on someone else (Rafael --> Leo, Leo --> Paul (used car sales manager), Paul --> Julissa (from service center)). The funniest thing is when Paul says "You bought a 2004 Toyota Corolla, and that's your mistake" which shows that they don't have faith in their own cars (FAIL). I reply "It is your duty to make sure you are selling quality cars". He replies "That's what you think". So much for treating customers. More