Cityside Subaru

Great service on purchase of Subaru Impreza Tom DAlessandro was fantastic to work with..extremely friendly, responsive and went out of his way to make our experience a good one. I bought my car Tom DAlessandro was fantastic to work with..extremely friendly, responsive and went out of his way to make our experience a good one. I bought my car in 2014 and am now recommending Subaru to a friend looking to buy a new car. I don't remember if I left a review, but still remember Tom's great service, so am leaving one now :). More

Found Peace of Mind and a Deal I found a great deal on a used Subaru with the help of Tom Dalessandro. Tom was really easy-going and knowledgable about the cars and features. I look I found a great deal on a used Subaru with the help of Tom Dalessandro. Tom was really easy-going and knowledgable about the cars and features. I look forward to making this car my own and to getting back to Tom at Cityside for any of my next needs. More

Impreza Sport I found my salesperson, Flavio Fonseca, extremely patient when explaining unfamiliar features in my very first wagon. I felt like I had as much time I found my salesperson, Flavio Fonseca, extremely patient when explaining unfamiliar features in my very first wagon. I felt like I had as much time as I needed with him. At Cityside, they even let you test drive *without* a salesperson in the car; talk about no pressure! And Flavio offered up complimentary mats to boot. Great experience! More

purchase of 2017 forester Buying a car is stressful under any circumstances. I had previously purchased a Forester from Cityside in 2005, so when that car was showing signs of Buying a car is stressful under any circumstances. I had previously purchased a Forester from Cityside in 2005, so when that car was showing signs of wanting to be put out to pasture I started shopping around Boston-area dealers for a replacement Forester. Although I contacted numerous dealers, I wound up back at Cityside. Their price was fair, and the salesman I was assigned, Peter Rosenberg, was warm, personable and showed a sense of humor that I think is probably quite rare in the business. He listened carefully to what I wanted, then steered me to what he thought would fit my needs. He arranged for me to drive three cars, then even loaned me one for a few hours so I could take it home to show my family. In the end, he bargained fairly and I got the car I wanted (a new Forester) in the color my wife and daughter wanted (Jasmine Green) within the necessary time span (two days). Everyone walked away happy. More

Rude Sales Mgr, Poor Organization and Communication The purchase was o.k of my first Subaru. However, o.k went to poor in little time; My experience with sales and service since has been unprofessiona The purchase was o.k of my first Subaru. However, o.k went to poor in little time; My experience with sales and service since has been unprofessional and disorganized. The sales manager when asked questions is arrogant, angry, condescending and quite rude with no regard for the customer. My first appt. with service, an hour drive, wasn't listed upon arrival was poor. Then, when I read the needless and wasteful amount of thick paper in the Subaru book (environmentalists take note!)and couldn't find a basic answer to a problem (troubleshooting)when stuck, I asked a salesperson to find the answer in the book which he could Not Find because it doesn't exist. No-one in sales reads the Subaru book given to new buyers, a reflection of what to expect. The dealership prefers to have customers phone, a nice thought but not realistic in a 24 hour day and traveling. Then, if you are told the wonders of Subaru road service, know it is NOT; Keep your AAA for reliable road assistance. This dealership is a disappointment. Take your business elsewhere. More

Pleasant, no pressure experience We had done our homework and knew exactly which car we wanted - a Subaru Legacy sedan with all the bells and whistles. We just needed to test drive i We had done our homework and knew exactly which car we wanted - a Subaru Legacy sedan with all the bells and whistles. We just needed to test drive it to make sure. We arrived one hour before the dealership closed and, with Pete's help, were able to fit in a very short test. It had been 11 years since we bought a car & the whole experience has changed! Pete encouraged us to use TrueCar.com and come back if we were interested. We really liked his low key, no pressure, friendly approach so we returned the following weekend &, after a longer test drive, were able to seal the deal. We got the car we wanted at the price we wanted for the new car & our trade-in. All in all, a pleasant experience. We would highly recommend Pete at Cityside Subaru! More

Pete is the quintessential best car sales experience! Pete Hartelius is the trusted Suburu Sales Person to work with, have no doubts, this good person is a rare find in the world of car sales. Working wit Pete Hartelius is the trusted Suburu Sales Person to work with, have no doubts, this good person is a rare find in the world of car sales. Working with him is a pleasure!! And he always performs his honest human touch to make the experience of buying a new Subaru for his customers a no hassle refreshing joy knowing that you received a wonderful price that ends shopping for a car right by his desk... No need to go else where; period! Go to him when in the Subaru market, you won't be disappointed, knowing you were well taken care of on all levels a customer cares about. I know I can send fans of Subaru to him with utmost confidence. More

Exemplary Service Joe (the service manager) and Will (service consultant) went above and beyond in customer service for my 2014 Subaru Forester. I was a there for a 30 Joe (the service manager) and Will (service consultant) went above and beyond in customer service for my 2014 Subaru Forester. I was a there for a 30,000 mile check-up and tire issue. They set me up with a complimentary car for the day. Everything was completed in a timely fashion. I have never experienced such commendable customer service with any car I have owned in my life. These two gentlemen are highly recommended. sincerely, Curtis Norden Arlington More

Bought a brand new 2017 STi The most memorable experience I had was when I was first welcomed by Flavio at CitySide Subaru. I told him what I was looking for, a sporty car which The most memorable experience I had was when I was first welcomed by Flavio at CitySide Subaru. I told him what I was looking for, a sporty car which engaged all my senses. He went out and got me the keys to a BRZ and a WRX with a short throw shifter and gave me the keys. I was amazed by the quality of customer service and trust. I've never been treated so well by any dealership. I looked around a bit to understand the prices. But man these guys blew me away with the pricing. It was an awesome deal in the end. I had some issues with the financing, but Flavio held his own and stuck with me to the end and stood by his word. Since then he has always treated me like a V.I.P and I absolutely love him for that. Your the man Flavio! I then decided I wanted Subaru's flagship and decided with the WRX STi and not the WRX. More

Purchase of new Outback I knew what I planned to buy and I found the car I wanted via the internet at Cityside. I contacted Cityside online and I was seamlessly provided an I knew what I planned to buy and I found the car I wanted via the internet at Cityside. I contacted Cityside online and I was seamlessly provided an appointment that suited my needs. I was assigned Flavio Fonseca to meet with me when I arrived at Cityside Suburu. Flavio was completely on board with my interest in a particular car in their inventory and made it available for a test drive. He was supportive, informative and completely okay that I knew what I was interested in buying. He did not pressure me on any aspects of my purchase plan. He was an excellent communicator and I felt completely comfortable with his information and support for the purchase. More