Cityside Subaru

Truly Excellent Car Buying Experience From the moment Tom Dellasandro, our sales guy, met us and showed us our options, we knew we were in good hands. He presented our options clearly and From the moment Tom Dellasandro, our sales guy, met us and showed us our options, we knew we were in good hands. He presented our options clearly and without any pressure. The day of purchase also went smoothly and easily, thanks to Tom and to Mike in finance. We love the car we bought. Thank you, Cityside. More

Car Buying Positive Experience I used Consumer Reports' Car Buying service and 5 dealerships responded sending me a Consumer Reports Certificate with their guaranteed price listed. I used Consumer Reports' Car Buying service and 5 dealerships responded sending me a Consumer Reports Certificate with their guaranteed price listed. They were all within $200 of each other. I chose the three closest dealerships to visit. One of them didn't have the Forester model I wanted. One did a classic "bait and switch"--the salesman told me their dealership could not honor the Consumer Reports Certificate price after all because they were members of a "New England circle" that did its own pricing! We walked out. At Cityside, my salesman took me for a thorough test drive, making sure we went on rough roads, winding roads and highway. A day or two later, I received a call from Tom, another salesman at Cityside, who said my original salesman had developed a health issue and the other salesmen at the dealership were taking over his customers but he assured me my original salesman would get the commission if I made a purchase. Oh oh, I thought. Tom has no incentive to take good care of me if he is not getting the commission. Wrong! Tom could not have been more attentive. Cityside honored my Certificate pricing and I ended up placing a factory order to get exactly what I wanted. During the wait for the car to arrive, Tom stayed in touch so I'd know when the car was being shipped and when it would arrive at the dealership. As a new Subaru owner, I had questions about my new car after taking it home and Tom has been very responsive to my occasional email and calls. This is a very busy dealership, but Tom has made me feel like I was his #1 client. All in all, a great and very positive experience and I've already recommended Cityside to my friends. More

A Great Experience! This is the second Subaru I have purchased from Cityside.....a Forester 12 years ago and an Impreza just last week. Mark was extremely helpful in add This is the second Subaru I have purchased from Cityside.....a Forester 12 years ago and an Impreza just last week. Mark was extremely helpful in addressing what I needed in terms of options and in discussing the pros and cons of leasing vs. purchase. He was knowledgeable, patient, and not high pressure in any way, which I appreciated. Michael was also competent, efficient, and knowledgeable on the financial side of the sale. I would definitely recommend Cityside! More

Stress free experience This is the 2nd auto I have purchased from CitySide. The experience was stress fee as Tom (salesperson) and Mike (finance) made the new car purchase/t This is the 2nd auto I have purchased from CitySide. The experience was stress fee as Tom (salesperson) and Mike (finance) made the new car purchase/trade-in seamless. They were both efficient, knowledgeable and courteous. This transaction is the model of how "efficient" purchasing of a vehicle should be. Thanks, Richard More

Tom Was First Class I put a deposit on an incoming Subaru after working out a deal with Tom D'Alessandro. Tom had said that the deposit was refundable, effectively for a I put a deposit on an incoming Subaru after working out a deal with Tom D'Alessandro. Tom had said that the deposit was refundable, effectively for any reason. As things turned out, I chose not to purchase the Subaru. I spoke with Tom about this. He was totally understanding and lived up to his word. The deposit was refunded. If I'm looking for a Subaru in the future, I will definitely contact Tom. More

Great Experience Flavio was knowledgeable and a good person to work with at Cityside Subaru. I purchase my new vehicle from him and I would come back again to purchas Flavio was knowledgeable and a good person to work with at Cityside Subaru. I purchase my new vehicle from him and I would come back again to purchase my next vehicle. More

Friendly, attentive and knowledgeable! My wife and I had such a pleasant experience purchasing a new 2015 Subaru Outback. The first time we walked in we were greeted promptly and were treat My wife and I had such a pleasant experience purchasing a new 2015 Subaru Outback. The first time we walked in we were greeted promptly and were treated with friendliness and professionalism. Tom Dalessandro (sales) and John Melvin(Finance Manager) were both so helpful and trustworthy. We ended up placing a special order for a new 2015 Outback and Tom helped us every the step of the way to get the car we truly wanted at a fair price. He kept us informed as to its progress and when it would come in. When I went to pick up my new car Tom took me through a very thorough walk through of everything in the car! John helped me navigate the paperwork and options for different warranties. He was extremely knowledgeable and answered all of my questions with patience and professionalism. We never thought buying a new car could be such a fun and pleasant experience. Thank you to the guys at Cityside Subaru for everything! We LOVE our new car! -Kristen and Cassandra Johnston More

Purchase of 2015 Outback This was the first time that I had purchased a car at Cityside, though I had had cars serviced there for 20 years. It was probably the best car-buying This was the first time that I had purchased a car at Cityside, though I had had cars serviced there for 20 years. It was probably the best car-buying experience I've ever had. Mark understood my needs and easily dealt with all my questions. He has the unique ability to make you feel as if you are running the show -- no pressure but complete responsiveness. The road test (in my case, two road tests) and the financial arrangements were efficiently done. I would highly recommend this dealership if you want to buy a Subaru. More

coming back -again This is my fifth vehicle purchased from Cityside - do I need to say much more Great people, great value - attention to details and commitment - will This is my fifth vehicle purchased from Cityside - do I need to say much more Great people, great value - attention to details and commitment - will be back More

Purchase of 2015 Legacy This was my very first purchase of a car all on my own. Mark was very willing to meet my asking price. He kept me informed along the delivery proces This was my very first purchase of a car all on my own. Mark was very willing to meet my asking price. He kept me informed along the delivery process. The process on the day of delivery could not have gone better. Overall tremendous experience. More