Cityside Subaru - Service Center

Excellent service that takes forever My only complaint is the length of wait. The people are very friendly, they do a good job, and they give you a free car wash! My only complaint is the length of wait. The people are very friendly, they do a good job, and they give you a free car wash! More

Odd visit I was a bit disappointed as I had heard the salesman rave about the service department. I came in for the 6,000 mile check-up and told the receptioni I was a bit disappointed as I had heard the salesman rave about the service department. I came in for the 6,000 mile check-up and told the receptionist that a tire had a leak and that there was a screw or nail in it. When the car was finished I asked if they had plugged it and he said no, but that the service person HAD seen it. So they took it back in and plugged it. I don't understand why they didn't do it in the first place. It didn't inspire too much confidence. I had also thought that the car would be washed and cleaned on the interior, which it was not. On the other hand, everyone was very polite, and the appointment was quick. More

Quick oil change Good experience except oil change waiting room not done well ,needs renovation. Web site for review restrictive. 15 word minimum would suffice. Focus Good experience except oil change waiting room not done well ,needs renovation. Web site for review restrictive. 15 word minimum would suffice. Focus on customer needs improvement. More

A stress free, very satisfactory experience. Everyone was helpful and provided me with accurate information. My car repair was completed well before my "deadline" for getting it back and I felt Everyone was helpful and provided me with accurate information. My car repair was completed well before my "deadline" for getting it back and I felt that the charges were reasonable and explained honestly. The 45,000 mile check-up, recall inspection, and diagnosis for why my car wouldn't start were all completed and the problem with the car was fixed easily--without unnecessary work or replacement of parts. The waiting room was pleasant and the coffee an added plus! More

Service call Fast and professional. Although this was the 3rd time I had to update my information. (Email address, phone number and address) that was a little ann Fast and professional. Although this was the 3rd time I had to update my information. (Email address, phone number and address) that was a little annoying. But other than that the service was great More

Subaru Express was a great experience - quick service for oil change and tire rotation! I will definitely use the Express Service again. It's a benefit, not havin was a great experience - quick service for oil change and tire rotation! I will definitely use the Express Service again. It's a benefit, not having to schedule an appointment. More

Easy tire repairs I've been back to the dealer twice when I had low pressure readings on tires. Our roofers had left nails in the driveway. Cityside looked at the car I've been back to the dealer twice when I had low pressure readings on tires. Our roofers had left nails in the driveway. Cityside looked at the car right away, patched and refilled tires and sent me on my way. This happened again a few months later. Not sure if another dealer would have told me I needed to replace the tires but I trusted them and they came through - $21 for the repair. More

Room for improvement. Excellent staff at the service department's intake. Also, the dealership was awesome when they cut and programmed a key for me when others in the area Excellent staff at the service department's intake. Also, the dealership was awesome when they cut and programmed a key for me when others in the area wanted to overcharge. Though, on a more recent visit after waiting 3 and a half hours at the dealership I was suprised and upset I had to go to a nondealership mechanic to fix an engine problem. More

first check up 6,000 miles Hi I would give 4 stars for the speed- car was ready in no time! My disappointment was that they didn't vacuum and clean it at all, like Herb Chambe Hi I would give 4 stars for the speed- car was ready in no time! My disappointment was that they didn't vacuum and clean it at all, like Herb Chambers Honda does. I also wasn't told when to come back next. More

Professional customer service and very responsive Over the past 10 years, I have had two Subaru Foresters, both purchased and serviced by Cityside Subaru. Whenever I have needed service, they have be Over the past 10 years, I have had two Subaru Foresters, both purchased and serviced by Cityside Subaru. Whenever I have needed service, they have been able to explain to me what needs to be done, and to get the work completed by the end of the day. If there has ever been a problem, they have been very prompt at diagnosing it and resolving it. More