Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
121 Reviews of Clay Subaru - Service Center
Sort by
December 11, 2018
Wonderful experience The employees at Clay Subaru are very friendly and helpful. I have purchased 5 vehicles from the dealership and the salespeople were very friendly and The employees at Clay Subaru are very friendly and helpful. I have purchased 5 vehicles from the dealership and the salespeople were very friendly and took their time to explain the different vehicles to me. They were very knowledgeable about the product. I bring all my vehicles in for repairs and the service staff is very prominent in get me out at a timely fashion. More
by Lucymm
Employees Worked With
Other Employees :
Joseph Allain, Patrick Francillon, John Malloch
Helpful May 19, 2018
Excellent Customer Service I had a sudden problem with my car, and Subaru took me in first thing in the morning. I was so grateful that they could fit me in with such short not I had a sudden problem with my car, and Subaru took me in first thing in the morning. I was so grateful that they could fit me in with such short notice. Edwin Hernandez assisted me, and was extremely helpful. He was able to secure me a loaner car as well, and that was awesome! Overall, a great experience. More
by REDAQUADEB
Verified CustomerEmployees Worked With
May 13, 2018
18K check up Service took 1 Hr and everyone was friendly and prompt. WiFi and coffee water and cookies available. I go to Clay Subaru for all service. Service took 1 Hr and everyone was friendly and prompt. WiFi and coffee water and cookies available. I go to Clay Subaru for all service. More
by AMSUSI4
Employees Worked With
May 11, 2018
Service Advisor served me well While in for the last of my prepaid service appointments, Service Advisor Robert Montpelier observed that the next would more expensive and suggested While in for the last of my prepaid service appointments, Service Advisor Robert Montpelier observed that the next would more expensive and suggested I could save money by paying for the present service and use the remaining prepaid service for my next visit. Thanks for keeping an eye out for me. More
by STEVENMATFIS
Employees Worked With
May 10, 2018
Rear hatch door release button broke My 2011 Tribeca has 140k miles on it, I typically get my oil changed elsewhere as well as any normal repairs. My rear hatch button became unresponsive My 2011 Tribeca has 140k miles on it, I typically get my oil changed elsewhere as well as any normal repairs. My rear hatch button became unresponsive a few weeks back and this seemed like a fairly straightforward issue, but not so. It’s a 1.5 hr + repair to the tune of $350+. I diagnosed the issue in advance AND pre-ordered the part so it would be on sight for the scheduled repair. 30 min into the appointment the service rep tells me there will be a $120 diagnostic fee, as they can’t confirm the issue so just run a diagnostic. But don’t worry it’ll be ferried to my bill if so the repair with them. Comes back out 15 min later (we are now at 45 min, simply to confirm the rear hatch doesn’t open) to let me know I have an exhaust issue. I know about this, as I have 3 check engine lights on currently, no I don’t want assistance I’ve got a guy that only does exhaust work and he does it cheap and fast and it’s a failed catalytic converters that I’m putting off repairing. 45 min after that I get my bill - broken button, $372, $250+ was the labor (remember it took 45 min + to confirm my hypothesis that the button in fact DID stop working.) so all in all about what I get at every appointment. I got my car repaired as requested but left feeling just a little bit like they ripped me off with longer than necessary diagnostics for a relatively straightforward issue. More
by Happyisme85
Employees Worked With
May 10, 2018
Quick and efficient I was in for a free service and oil change on my new Outback. I also got some warranty updates on the Starlink. All accomplished on time and with no p I was in for a free service and oil change on my new Outback. I also got some warranty updates on the Starlink. All accomplished on time and with no problem. More
by none
Employees Worked With
May 10, 2018
awful Went in for an oil change. Took 2 hours for work, and I had an appointment. 2 hours for an oil change is ridiculous. Never again. I will find another Went in for an oil change. Took 2 hours for work, and I had an appointment. 2 hours for an oil change is ridiculous. Never again. I will find another Subaru dealer. More
by dstas17
Employees Worked With
Don't remember
May 09, 2018
Prompt and efficient Discovered a/c in car not working on a 93 degree day. Made appointment online for next day. I was seen on time, told it would take about 2 hours, an Discovered a/c in car not working on a 93 degree day. Made appointment online for next day. I was seen on time, told it would take about 2 hours, and left a satisfied customer within the 2 hour timeframe. More
by LRM118
Employees Worked With
May 09, 2018
We are dealing with John for a long time very happy . A very good group of people . Always ready to help special seniors. We were with different shops Before did not have any luck. Since met John Malloc A very good group of people . Always ready to help special seniors. We were with different shops Before did not have any luck. Since met John Malloch we do not go anywhere else. Thx. More
by ROMANBUR
Employees Worked With
John Malloch
May 09, 2018
Routine Service High marks - on time, friendly, informative and easy. Worth the few extra miles I drive. Highly recommend. And really appreciate the car wash. High marks - on time, friendly, informative and easy. Worth the few extra miles I drive. Highly recommend. And really appreciate the car wash. Thank you! More
by JTHOMPSONART
