Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Coastal Kia
Wilmington, NC
6,091 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,091 reviews
October 19, 2026
Polite , respectful and responsive Very professional Answered all questions within his abilities Polite and knowledgeable Answered all questions within his abilities Polite and knowledgeable More
by luchansj
Verified Customer
October 19, 2026
Sam was very professional and his communication was top notch. I’ve talked so much about Sam to my family and friends bc how he went way above and beyond!! I even mentioned if I would buy a vehicle from ya notch. I’ve talked so much about Sam to my family and friends bc how he went way above and beyond!! I even mentioned if I would buy a vehicle from yall if he was my salesman! I went in and ask for him to checkout bcc because I wanted to personally thanked him for everything. More
by PMCOSTELLO54
Employees Worked With
October 17, 2026
I have purchased 2 new cars with Coastal Kia, Jan was most helpful in our last purchase. I have recommended Coastal Kia to many friends who have purchased vehicles and my sister recently purchased a vehi most helpful in our last purchase. I have recommended Coastal Kia to many friends who have purchased vehicles and my sister recently purchased a vehicle with Jan helping with her with that purchase. Bob and Sam in the Service department have been taking care of my cars for about 13 years now. Highly recommend Coastal Kia! More
by VQ2A3WHALE
October 17, 2026
Great service everyone is very helpful and get the job done in a timely manner. done in a timely manner. More
by dequillacarr08
Employees Worked With
October 16, 2026
Our salesman Rodrigo Infante was very professional, knowledgeable, gave us no pressure, and calmly handled questions. Willam Baker from finance thoroughly explained available options and was easy to w knowledgeable, gave us no pressure, and calmly handled questions. Willam Baker from finance thoroughly explained available options and was easy to work with. Overall experience A+ More
by LANKROM1
Employees Worked With
Rodrigo Infante and William Baker
October 16, 2026
The Coastal Kia crew gives a good buying experience. With the inflated cost of all automobiles and the challenges of buying these days, all one can hope for is being treated with courtesy and respect, a With the inflated cost of all automobiles and the challenges of buying these days, all one can hope for is being treated with courtesy and respect, and getting a fair deal. I got those things so I’m happy. More
by vbogardus77
Employees Worked With
October 16, 2026
Extremely courteous and professional. Great communication and was not pushy with additional services. Service was prompt and complete. Great communication and was not pushy with additional services. Service was prompt and complete. More
by baustermiller
Employees Worked With
October 16, 2026
It was easy to make my appointment. I was taken right away. My service associate,Sam was nice. And my wait wasn’t too long. I was taken right away. My service associate,Sam was nice. And my wait wasn’t too long. More
by bonatthebeach
Employees Worked With
October 15, 2026
Service to repair faulty cameras took 8 business days due to need to order parts. Sam, my service representative, kept me fully informed throughout. My only concern, which I didn’t immediately notice, was to need to order parts. Sam, my service representative, kept me fully informed throughout. My only concern, which I didn’t immediately notice, was an additional 22 miles driven while my SORENTO was in service. I don’t understand why the vehicle was driven at all. More
by Jadvor08
Employees Worked With
October 15, 2026
Awesome service, I will be back Quick and efficient, would strongly recommend this service dept would strongly recommend this service dept More
by SEARMAN0
Employees Worked With
