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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
6,058 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 6,058 reviews

September 28, 2026

From the phone call to schedule a major maintenance, to working through needed questions - and getting quality responses to a good explanation of all the items to cover- Gary was the person to do it all. E More

by VALERIECHEESEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 26, 2026

From check in thru the. service. Completion the staff was professional and have good customer service. More

by GP608
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony "AJ" Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 26, 2026 -

Coastal Kia responded

Thank you for the great review! We’re pleased to hear that our team provided professional and friendly service from check-in through completion. We truly appreciate your business and look forward to serving you again at Coastal Kia!

September 26, 2026

I moved to N. C. 2 years ago and was looking for a reliable and honest service center to service my 2025 Kia-K5 and my wife's 2018 Mercedes CLA 250. I serviced my K More

by billreichert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kasey Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony "AJ" Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 26, 2026 -

Coastal Kia responded

Thank you so much for taking the time to share your experience! We’re honored to have earned your trust for both your Kia K5 and your wife’s Mercedes. Providing honest, reliable service at a fair price is incredibly important to our team, and we’re glad you’ve felt welcomed and well taken care of at Coastal Kia. We truly appreciate your continued business and your recommendation to your neighbors in Leland. We look forward to serving you in the future!

Sep 26, 2026 -

billreichert responded

Thank You.

September 25, 2026

Bob was exceptional in helping me schedule and appointment and seeing that the work was completed in a very timely manner. More

by jmerritt5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 25, 2026 -

Coastal Kia responded

Thank you for the great review! We’re so glad Bob made scheduling easy and ensured your service was completed promptly. We appreciate your business and look forward to seeing you again at Coastal Kia!

September 24, 2026

Clean, comfortable waiting area. The staff is very attentive offering courtesy rides and snacks, etc. making sure waiting customers are comfortable. More

by lynnb1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 24, 2026 -

Coastal Kia responded

Thank you for the kind review! We’re glad you enjoyed our clean, comfortable waiting area and attentive service. We appreciate your business and look forward to seeing you again

September 24, 2026

Bob in the service department is always willing to help get our car serviced around our schedules. More

by dkelly1131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 24, 2026 -

Coastal Kia responded

Thank you for the great review! We’re glad Bob is always able to accommodate your schedule and make servicing your vehicle convenient. We appreciate your continued trust in Coastal Kia!

September 24, 2026

Very clean and Bob in service helped us tremendously with our transmission issues. Keep up the good work. More

by epgarcia64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 24, 2026 -

Coastal Kia responded

Thank you for the great review! We’re glad you enjoyed our clean facility and that Bob was able to provide such excellent assistance with your transmission issues. We appreciate your business and look forward to serving you again!

September 22, 2026

Another service needed and another happy customer! My thermostat was replaced in less than 24hrs when I was expecting it to take at least two days. More

by amcneill0907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 22, 2026 -

Coastal Kia responded

Thank you for the great review! We’re glad our service team was able to get your thermostat replaced much sooner than expected. We appreciate your continued trust in Coastal Kia!

September 21, 2026

The service department staff are kind, courteous and very professional. Brian is always kind and ready to help you when you walk in the door, even though he was not my service advisor this time. Brain went o More

by SANDRA29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony "AJ" Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 21, 2026 -

Coastal Kia responded

Thank you for the wonderful feedback! We’re glad Brian and AJ went above and beyond to make sure you were well taken care of. We appreciate your kind words about our service team!

September 19, 2026

Very accommodating and pleasant to work with, no high pressure and good explanation of details. More

by macrumpt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Anthony Langdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Sep 21, 2026 -

Coastal Kia responded

Thank you for the great feedback! We’re glad you had a pleasant, pressure-free experience and felt well informed throughout the process. We appreciate your business!

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