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Coastal Kia
Wilmington, NC
5,781 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,781 reviews
February 09, 2026
Great communication all around. Vehicle was in and out of service the same day. The service dept is top notch. Vehicle was in and out of service the same day. The service dept is top notch. More
by ANDREW.RIHN
Verified Customer
February 07, 2026
They were very difficult to communicate with they wouldn’t tell me how much an oil change cost when I was on the phone with them and just kept saying don’t worry we’ll take care of you, which is not wouldn’t tell me how much an oil change cost when I was on the phone with them and just kept saying don’t worry we’ll take care of you, which is not an answer and not a number and not helpful. they’re generally overpriced and very slow and difficult to communicate with the only reason I went is because they emailed me a discount in the email for an oil change tire rotation for 5995 extra for synthetic and they wouldn’t tell me how much extra I had to call back and pretend I was someone else and asked them their price for a synthetic oil change to find out that it’s $20 more and that’s just ridiculous that I should’ve had to do that. They also wanted to charge me $40 to have the wheels balanced even though they didn’t need it and it’s a brand new car. They also used to include the tire rotation for free with your oil change if you bought the car there and I traded my car in after only a year and all of a sudden they said they don’t do that anymore so I was gonna stop going there, but they sent me a coupon for an oil change entire rotation for $59.95 synthetic extra so that’s the only reason that I came and gave them another chance More
by healyrself
Employees Worked With
February 05, 2026
Steve was very helpful and made the process so smooth and not stressful at all for me. Most of the process was done remotely and by the time I came in person everything was pretty much done and drove off in not stressful at all for me. Most of the process was done remotely and by the time I came in person everything was pretty much done and drove off in my 2026 in no time!! Very friendly and helpful customer service top 10!! More
by mwade7443
February 03, 2026
Such a great team of individuals, they helped me whe nobody else was willing to. Thank you Coastal KIA for everything!! nobody else was willing to. Thank you Coastal KIA for everything!! More
by schuemakermathew
Employees Worked With
Other Employees :
I can't remember all the names. But you have a wonderful crew
February 03, 2026
Great service as always. Experienced advisors and technicians. Got me taken care of in a timely manner. Experienced advisors and technicians. Got me taken care of in a timely manner. More
by COLT6238
Employees Worked With
February 02, 2026
I had an enjoyable eperience when purchasing my Telluride. Coastal KIA overed everything with me. They made sure I understood everything about my new vehicle and the process when bringing it in f Telluride. Coastal KIA overed everything with me. They made sure I understood everything about my new vehicle and the process when bringing it in for service. They are always ready to answer any questions I have. More
by susie_bullard
February 02, 2026
Everyone was so helpful I had an issue with a check engine light on. I called and was able to get a timely appointment. They told me ow long to expect. They had my car checked and back to me in no t engine light on. I called and was able to get a timely appointment. They told me ow long to expect. They had my car checked and back to me in no time. More
by susie_bullard
Employees Worked With
February 01, 2026
Great service every time- will be back for future car care. Always a pleasure! Thanks! care. Always a pleasure! Thanks! More
by polcol27
Employees Worked With
January 31, 2026
The check in process was easy. The waiting area was nice and had drinks and snacks. The waiting area was nice and had drinks and snacks. More
by green_681
Employees Worked With
January 30, 2026
I love Coastal Kia. I have been going there over 15 years. I have owned other vehicles over the years, but none as reliable as my Kia Rio. If I hadn't had an accident I have been going there over 15 years. I have owned other vehicles over the years, but none as reliable as my Kia Rio. If I hadn't had an accident two Octobers ago, I would still be driving my 2010. Now I am driving my 2024 Kia Rio and I live it. Over the years Sam and Bob Tomlin have kept my cars in great condition. I have dealt with shady mechanics, especially at all the Saturn dealerships in Nashville, TN and Richmond, VA as well as con artist mechanics with no real affiliation and I can tell you that the Kia dealership has the most honest people anywhere. Being an older woman, I have met my share and have had negative experiences, but never once at Coastal Kia in all these years. More
by jvannostrand54
