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Coastal Kia

Wilmington, NC

4.8
5,904 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,904 reviews

June 13, 2026

I worked with Brian in the service center. He was incredibly helpful and I look forward to working with him again. More

by Chance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2026 -

Coastal Kia responded

Great news Chance! We appreciate the five star service review and compliments for our Service Consultant Brian Benson. It was thoughtful of you to go online and rate your recent experience. We appreciate it! Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need anything.

June 13, 2026

Everyone at Coastal Kia is amazing! So helpful, so friendly, professional and knowledgeable! Very satisfied doing business with them. More

by tammylynn929
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rafael Labrador
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adrian Gannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2026 -

Coastal Kia responded

Thank you! Your heartfelt compliments and high marks are greatly appreciated. It was kind of you to rate so many of our team members individually. We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "so helpful, so friendly, professional and knowledgeable!" Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia.

June 13, 2026

It was excellent service and the employees were very attentive including the service driver he was good. More

by rutha648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2026 -

Coastal Kia responded

Fantastic news! We are thrilled to hear you were able to take advantage of our courtesy van experience. Thank you for the five star review and gracious compliments. It was thoughtful of you to rate your recent experience and we appreciate it.

June 12, 2026

quick appt, very easy to make appt. Cost of service was very reasonable. Close to home More

by sparks_randy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2026 -

Coastal Kia responded

Thank you! It was kind of you to go online and rate your recent service experience with our team. We appreciate the high marks and gracious compliments. Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us. Thanks again!

June 12, 2026

The customer service was outstanding. They were very accommodating to my extenuating circumstance. I have dealt with other KIA dealerships, and they have not compared to level of servic More

by mizlady17
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul worked on my vehicle-excellent
Jun 12, 2026 -

Coastal Kia responded

Fantastic news! Thank you! We sincerely appreciate the five star review and compliments for our service team members Paul and Brian. It was thoughtful of you to go online and rate your recent service experience. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us.

June 11, 2026

Super great experience everyone nice and professional. Highly recommend the Kia experience! Go coastal Kia you got it all More

by Allysa
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2026 -

Coastal Kia responded

Thank you Allysa! We appreciate the five star review and high marks for Steve Kramer and Riley Harlow. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia! Your gracious review and high recommendations are greatly appreciated. We love the feedback including, "super great experience everyone nice and professional." Congratulations and enjoy!

June 11, 2026

At a time when I was already having major challenges, when my Kia had her “heart attack” I was so upset. Everyone I spoke with or came in contact with at Coastal Kia was so nice, helpful and cheerful. A More

by CELESTIALHEALING14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony "AJ" Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2026 -

Coastal Kia responded

Chris, thank you for your heartfelt testimonial. We hate to hear you had car trouble but are excited to hear how our Service Consultant AJ Boone, Mr. Koballa and our entire team exceeded your expectations. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for taking time to go online and rate your recent experience. We truly appreciate you trusting Coastal Kia with your automotive service needs. We love hearing you were able to take advantage of our courtesy wash experience. Thanks again!

June 07, 2026

As always, the service and staff were exceptional. The car is delivered back as projected. I am kept up to date with the status and if there are any issues. I am also informed of what is expected w More

by jackgo2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2026 -

Coastal Kia responded

Wonderful news! Thank you! We truly appreciate the five star review and heartfelt testimonial. Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize him by name. We love the feedback including, "as always, the service and staff were exceptional." Thank you for trusting Coastal Kia with your automotive service needs. Please do hesitate to reach out if you need anything.

June 07, 2026

I left car as o don’t have an appointment. My spouse heard strange noise from right front wheel. A couple days. later I received call issue resolved. When picking up caress told CV boots west More

by sjwood1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2026 -

Coastal Kia responded

Thank you the five star review and your patience as we wait for your part to arrive. It was thoughtful of you to go online and rate your recent experience. Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us.

June 07, 2026

they determined the issue and solved problem. Additionally determined leaking cvca boots and ordered parts. That repair is covered by warranty . and will notify me when parts are in. More

by sjwood1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2026 -

Coastal Kia responded

Thank you the five star review and your patience as we wait for your part to arrive. It was thoughtful of you to go online and rate your recent experience. Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us.

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