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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,887 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,887 reviews

May 30, 2026

Courteous service department. Very helpful and timely. Informative and assisted with our vehicle needs. Will return. More

by sdlalicker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 31, 2026 -

Coastal Kia responded

Thank you for the five star review! We appreciate the gracious compliments including, "courteous service department, very helpful and timely." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us.

May 30, 2026

Professional staff, kept me informed of the progress and any concerns identified while I waited for my vehicle. More

by jmess5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2026 -

Coastal Kia responded

Wonderful news! Thank you! We sincerely appreciate the five star review and high marks for our Service Consultant Brian Benson. Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us. Thanks again!

May 29, 2026

I worked with Bob in service and he was very detailed and thorough and made my visit there seamless… I will definitely continue to use them for further maintenance on my 2022 Kia Telluride More

by jenncastronova
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2026 -

Coastal Kia responded

Wonderful news! Thank you for the five star service review. It was kind of you to mention Bob Tomlin by name. Thank you for trusting Coastal Kia with your automotive service needs. We are here if you need us. Thanks again!

May 29, 2026

AJ my service advisor was GREAT to deal with. They handled my issues in a timely fashion and the job was done right. I loved that they emailed me a video showing what they looked at and what woul More

by Laura72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony "AJ" Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2026 -

Coastal Kia responded

We love this! Thank you so much for the heartfelt testimonial. We are thrilled to hear you appreciated the service video. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for mentioning our Service Consultant AJ Boone by name. Please do not hesitate to reach out if you need us.

May 28, 2026

Everything was professional and accommodating. Service adviser was excellent. Job was completed quickly. Thank you More

by hvd713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2026 -

Coastal Kia responded

Great news! We truly appreciate the five star service review. It was thoughtful of you to tag our Service Consultant, Brian Benson, with such high marks. We love the feedback including, "everything was professional and accommodating." Thank you for trusting Coastal Kia with your automotive service needs. Please do not hesitate to reach out if you need us.

May 28, 2026

Dealership was helpful and courteous but tried to contact product specialist by phone twice and couldn’t get up with him More

by FREEDOMTRANSPORT1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Labrador
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 28, 2026 -

Coastal Kia responded

Thank you for the review and helpful feedback. Please reach out to our Operations Manager Peggy Roberts on her direct line 910-798-4706 with any concerns. We apologize you have missed your Product Specialist by phone. We are here to help and look forward to your call. Thank you !

May 27, 2026

Rafael is an outstanding people person. He made our car buying experience wonderful. Honest, fair, and cool More

by DTH
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rafael Labrador
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 27, 2026 -

Coastal Kia responded

Fantastic news! Thank you! We are thrilled to hear how Rafael exceeded your expectations. Thank you for the five star review and gracious compliments. Congratulations and enjoy!

May 27, 2026

My 2008 Kia went in for recall and when I got it back all lights were on. More

by mrsjbl1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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May 28, 2026 -

Coastal Kia responded

We apologize for your frustration. Please reach out to our Service Director John Wigger on his direct line. His number is 910-798-4716. He would like an opportunity to address your concerns. We are here to help. Thank you! We look forward to your call.

May 26, 2026

Outstanding service provided by Sam Weismann on taking care of all our needs for service . More

by HONDO.DAVIDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2026 -

Coastal Kia responded

Great news! We truly appreciate the five star service review and high marks for Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to recognize him by name. Thank you for trusting Coastal Kia with your automotive service needs.

May 23, 2026

Always happy to help and the staff is very friendly. The staff is very professional and always happy to help More

by beccablackbu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 25, 2026 -

Coastal Kia responded

Thank you! We appreciate the five star service review and high marks for our Service Consultant Bob Tomlin. We love the compliments including, " always happy to help and the staff is very friendly." Thank you for trusting Coastal Kia with your automotive service needs.

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