Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Coastal Kia
Wilmington, NC
5,525 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,525 reviews
June 20, 2025
Everyone was very professional and kept me informed. Was disconcerting to get a text message from someone at Kia wanting to make an offer on my car. Yikes Was disconcerting to get a text message from someone at Kia wanting to make an offer on my car. Yikes More
by davidandsherrybrock
Verified CustomerEmployees Worked With
June 19, 2025
The staff was extremely professional, including Bob who handled the car incredibly well. I would also like to give a shout out to David the shuttle driver who is courteous and a joy to talk to. handled the car incredibly well. I would also like to give a shout out to David the shuttle driver who is courteous and a joy to talk to. More
by NICHOLASLALLO
June 19, 2025
Very patient with me and thoroughly explained everything. Went over all car features and made sure I understood them all . Went over all car features and made sure I understood them all . More
by regnery48
June 19, 2025
Cody did an excellent job assisting us in our search. He answered all of our questions and thoroughly reviewed the car we were purchasing. He was a pleasure to work with. He answered all of our questions and thoroughly reviewed the car we were purchasing. He was a pleasure to work with. More
by CINDYMENTZ
June 18, 2025
Professional courtesy service Kept me informed completed on time promised Will take for service next time completed on time promised Will take for service next time More
by Chuck
Employees Worked With
June 18, 2025
We had been looking for a reliable car for one of our children and didn't want to break the bank. We found a car that was close to our budget and we able to get in and out in a pretty reasonable time. children and didn't want to break the bank. We found a car that was close to our budget and we able to get in and out in a pretty reasonable time. We had also asked a question in regards to something that wasn't related to any vehicles that we had purchased from them and they still followed up to help us despite it being outside the scope of their responsibility. We definitely would do business with them again. Jan was great to work with. More
by ericp2
Employees Worked With
June 16, 2025
The service was thorough, however wait time was very long. Service personnel were very courteous . long. Service personnel were very courteous . More
by kbrewster1974
Employees Worked With
June 11, 2025
The whole gang are just great at making one feel welcome with a smile, and something nice to say. Dept. is well staffed and moves steadily. Tip of my hat to Sam. with a smile, and something nice to say. Dept. is well staffed and moves steadily. Tip of my hat to Sam. More
by hollidaydoc65
June 11, 2025
They very nice and helpful. My kia was needing system updated. Thank you very much. My kia was needing system updated. Thank you very much. More
by TBMGS2014@yahoo.com
Employees Worked With
June 10, 2025
They provided great customer service and took care of my requests and did everything in a timely manner requests and did everything in a timely manner More
by IBEEFROG974
Employees Worked With
