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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,764 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,764 reviews

January 25, 2026

My sales rep Kelvin was amazing! He was knowledgeable on each of the cars I was interested in and I enjoyed the experience. Super happy with my new car! More

by melisalawhorn
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin
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Jan 26, 2026 -

Coastal Kia responded

Wonderful! We appreciate the five star review and compliments for our Product Specialist Kelvin Swinson. We love the feedback including, "my sales rep Kelvin was amazing, he was knowledgeable on each of the cars I was interested in..." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! Enjoy!

January 24, 2026

Try friendly and willing to work with you for the best deal. Just remember no negativity allowed inside. The gong is a bizarre touch at the end of the deal but original I guess More

by herdfanmu
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aiden Hanafin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2026 -

Coastal Kia responded

Thank you for the five star review and gracious compliments. It was thoughtful of you to go online and rate your recent experience. Congratulations and enjoy!

January 24, 2026

Coastal Kia is always going to be my go to service center. Bob, my usual service agent, is constantly looking out for the well being of our fleet. He is exceptional with communication, smart in the More

by UCCLOSETS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2026 -

Coastal Kia responded

We love this! Thank you! Our Service Consultant Bob Tomlin is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thank you for trusting us with your automotive service needs. We are here if you need us.

January 24, 2026

Got me in and out fast for My first oil change. Loving the K4 too. More

by Dougie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2026 -

Coastal Kia responded

Great news! We are excited to hear you are in love with your Kia K4. Thank you for the five star service review and gracious compliments. We are here if you need us.

January 23, 2026

Needed routine service, oil change, brake replacement. AJ Boone always keeps me informed of service recommendations and work progress. Keep up the good work! More

by Rollinstim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony "AJ" Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2026 -

Coastal Kia responded

Much appreciated! Thank you for the five star service review and compliments for AJ Boone. It was thoughtful of you to go online and rate your recent experience. Please do not hesitate to reach out if you need us.

January 23, 2026

Had a tire going flat on a car i just bought. Called service and they said to bring it right back over. They check it and found a nail. Treated me right. More

by dhlynch1958
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ashley
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Jan 23, 2026 -

Coastal Kia responded

Great news! We appreciate the five star service review. We love the feedback including, "called service and said bring it right back over. Treated me right." Please do not hesitate to reach out if you need us. Thank you for choosing Coastal Kia!

January 22, 2026

Helpful, courteous and knowledgeable team. They completed my inspection and recalls promptly. Thanks for the shuttle service, too! More

by PMARSHALL5704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who served me but he was good!
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Jan 23, 2026 -

Coastal Kia responded

Outstanding! We are thrilled to hear you had a great experience during your recent service visit. Great news that you were able to take advantage of our courtesy van shuttle service. We strive to deliver a truly exceptional experience during every visit. Please do not hesitate to reach out if you need us. Thanks again!

January 22, 2026

Needed check engine light check , had to gas in the tank Sam explained the issue. And rescheduled me to come in a few days later when my tank was under half full. More

by johnmaffetore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2026 -

Coastal Kia responded

Thank you for the five star review. Sam Weisman is a true ambassador for our customer service culture. It was kind of you to recognize his efforts.

January 22, 2026

Took me in right away and always clean and courteous. Came and got me and explained everything and washed my car. Love the service. More

by CINDY.ENGLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Ness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony "AJ" Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2026 -

Coastal Kia responded

Awesome! Thank you for the high marks and for recognizing so many of our team members. We are thrilled to hear our service department exceeded your expectations. Please do not hesitate to reach out if you need us. Thank you for trusting Coastal Kia with your automotive service needs.

January 21, 2026

Thank you Kia, as usual the service was perfect and fast. Thanks Gary for the information and great customer service. More

by marite.mejiac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 21, 2026 -

Coastal Kia responded

Thank you for the five star review and compliments for our Service Consultant Gary Nelson. We love the feedback including, "thank you Kia, as usual the service was perfect and fast. " We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs!

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