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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
6,128 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 6,128 reviews

November 09, 2026

Fast service for my oil change, rotation, and balance. Advisor Bob Tomlin was incredibly helpful!" More

by ANNBJOHNSON09
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2026 -

Coastal Kia responded

We're glad your oil change, tire rotation, and balance were completed quickly and efficiently! It's great to hear Bob Tomlin was so helpful throughout your visit. We'll be sure to share your kind words with him, and we look forward to seeing you again at Coastal Kia!

November 08, 2026

I give them at 10 they very nice they care about their customers appreciate them for refreshments in the lobby they very helpful in time of need they have you in and out in a timely matter More

by ROADRUNNER91856
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2026 -

Coastal Kia responded

Thank you for the 10 out of 10! We're glad our team made you feel well taken care of and provided friendly, efficient service. It's wonderful to hear you enjoyed the refreshments in our waiting area, too. We appreciate your kind words and look forward to your next visit!

November 07, 2026

Great service always and i always come back. Maybe not schedule so many so you don’t have to wait as long More

by APRILMCDAVID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2026 -

Coastal Kia responded

We appreciate your continued loyalty and are glad you've consistently had positive experiences with our service team! We also understand your concerns about wait times and appreciate your feedback regarding scheduling. We'll take your feedback into consideration as we continue working to improve efficiency. Thank you for choosing Coastal Kia!

November 07, 2026

Amos is amazing. We love him. and he’s a great animal lover. we will always recommend him to our friends. More

by piadgronning
Recommend Dealer
Yes
Employees Worked With
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amos Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2026 -

Coastal Kia responded

We're so glad you had such a wonderful experience with Amos! His love for animals is just one of the many things that makes him a valued member of our team. Thank you for your kind words and for recommending him to your friends. We appreciate your support!

November 07, 2026

Coastal Kia did an excellent job of taking care of my cars service needs. Very courteous and knowledgeable. More

by VANDAKIRK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 09, 2026 -

Coastal Kia responded

We're happy to hear our service team took such great care of you and your vehicle! Providing knowledgeable, courteous service is always our goal, and we're glad that was reflected in your experience. Thank you for choosing Coastal Kia, and we look forward to seeing you again!

November 06, 2026

My first visit with my new (used ) SOUL I just bought through CARMAX. No big deal work but smoothly done and nice people. I'll probably bring it in there when I need service. More

by SHELLYRKEENAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 09, 2026 -

Coastal Kia responded

We're glad your first visit with your Kia Soul went smoothly and that our team made a positive impression! We appreciate you giving Coastal Kia a try and hope to have the opportunity to earn that fifth star during your next visit. We look forward to helping with your future service needs!

November 06, 2026

Amos was easy and pleasant to work with; no pressure. Amos, the Sales Manager, and Cody worked within my budget parameters and helped make the sale happen. I've been a Coastal Kia customer for a long t More

by jee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amos Sullivan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 09, 2026 -

Coastal Kia responded

Congratulations on your new car! We're so glad Amos, Cody, and our sales management team worked together to make your purchase a pleasant, pressure-free experience while respecting your budget. It means a great deal to have earned your trust over the years, and we're happy to hear our team continues to deliver the customer service you've come to expect. Thank you for your continued loyalty to Coastal Kia, and enjoy your new vehicle!

November 05, 2026

Coastal Kia has a great service center! They were timely and so nice to work with. More

by rlguthrie92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 06, 2026 -

Coastal Kia responded

We're glad you had such a positive experience with our service team! Providing timely service and making every visit pleasant are important to us. Thank you for choosing Coastal Kia, and we look forward to seeing you again!

November 05, 2026

Great people & service! Clean store, Good snacks. Great scheduling every time. Professional manners. Efficient & Courteous. More

by wbdavis407
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 06, 2026 -

Coastal Kia responded

We're happy to hear our team consistently provides friendly, professional, and efficient service! It's great to know you also enjoy our clean facilities and refreshments while you wait. We appreciate your continued trust in Coastal Kia and look forward to your next visit!

November 05, 2026

We really enjoyed working with Jan. We had every intention of looking at other cars at other dealers, but we were so impressed with the car and with Jan we decided to stop and purchase More

by anthonyregister1968
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2026 -

Coastal Kia responded

We're thrilled to hear Jan made such a great impression and helped you feel confident in your decision! It's wonderful to know both the vehicle and your experience with Jan exceeded your expectations. Thank you for choosing Coastal Kia, and we hope you enjoy your new car!

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