Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Coastal Kia
Wilmington, NC
6,105 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 6,105 reviews
October 26, 2026
Ive already done this survey one. Travis was easy to work with. He got me by default and i appreciated him jumping in the help me. Travis was easy to work with. He got me by default and i appreciated him jumping in the help me. More
by vcolantuono
Verified CustomerEmployees Worked With
October 26, 2026
Bob is my main service agent and is so on top of taking care of us! He always tells me how the service went, what might be upcoming and even searches for recalls without being asked! Bob is my main service care of us! He always tells me how the service went, what might be upcoming and even searches for recalls without being asked! Bob is my main service advisor, but Sam and Howard jump in to help if needed too. They are all amazing - and truly look out for what’s best for their customers. Hands down best service department I have ever dealt with! More
by UCCLOSETS
October 25, 2026
Coastal Kia’s service department provides excellent customer service, knowledgeable technicians, timely repairs, and a consistently outstanding ownership experience. customer service, knowledgeable technicians, timely repairs, and a consistently outstanding ownership experience. More
by mhigg56
October 25, 2026
Efficient and friendly. I really don’t have a lot more to say it was a mandatory service and everything went well. The only thing I don’t like is that we don’t get our car w I really don’t have a lot more to say it was a mandatory service and everything went well. The only thing I don’t like is that we don’t get our car washed, but they did give me a coupon to have it done somewhere else so everything was great. More
by THERESE.VREELAND
Employees Worked With
October 23, 2026
Appointment was on time, service completed efficiently. The dealership is well maintained and very comfortable while waiting for service. Much improved over previous dealership. The dealership is well maintained and very comfortable while waiting for service. Much improved over previous dealership. More
by MIKE1624
Employees Worked With
October 22, 2026
Great experience, very friendly greeting as soon as I pulled in. Waiting area clean and comfortable. Service was timely and I was kept updated. pulled in. Waiting area clean and comfortable. Service was timely and I was kept updated. More
by johnmaffetore
Employees Worked With
October 22, 2026
Travis was very friendly and helpful. He was great at communicating with me and always ready when I arrived. He was great at communicating with me and always ready when I arrived. More
by vcolantuono
Employees Worked With
October 21, 2026
friendly, on time, efficient, quality, I always enjoy the scheduling process and visiting Coastal Kia scheduling process and visiting Coastal Kia More
by h.vanhall
October 21, 2026
Rodrigo was the one to help me with my car and he was very helpful and sweet to me and my mother thanks Rodrigo for what you have done he had such great customer service! very helpful and sweet to me and my mother thanks Rodrigo for what you have done he had such great customer service! More
by jennaijahfryar3
Employees Worked With
Rodrigo and Steve Kramer
October 21, 2026
Knowledgeable, mean what they say, friendly, great customer service skills, amazing product and warranty. Love our new sportage!. customer service skills, amazing product and warranty. Love our new sportage!. More
by mdeleon63
