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Coastal Kia
Wilmington, NC
6,078 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 6,078 reviews
October 12, 2026
I have been a customer at this dealer for over 12 years. Purchased five cars. Highly recommend the sales and service staff! Purchased five cars. Highly recommend the sales and service staff! More
by SMEEKERNC
Verified Customer
October 11, 2026
They are always super friendly and very helpful. The facility is very clean and welcoming. The facility is very clean and welcoming. More
by amycash14
October 11, 2026
Nice atmosphere and engagement by staff. Need more focus on review of scheduled service . Some service exorbitantly priced Need more focus on review of scheduled service . Some service exorbitantly priced More
by medgell1956
Employees Worked With
October 10, 2026
I had an amazing experience working with Coastal Kia! Everyone was so nice, professional, and helpful throughout the entire process. The team made everything easy, answered all my questions, and made me Everyone was so nice, professional, and helpful throughout the entire process. The team made everything easy, answered all my questions, and made me feel comfortable and valued as a customer. It’s refreshing to work with people who genuinely care about providing great service. I couldn’t be happier with my experience, and I wouldn’t choose anywhere else to shop for a car! Highly recommend Coastal Kia to anyone looking for a great car-buying experience! More
by Sarah Nelms
October 10, 2026
Brought Kia in for recall service. Took an hour for the courtesy shuttle to take me off site. It was really nice once it did. Pick up was quick too. Only complaint is - they did the re Took an hour for the courtesy shuttle to take me off site. It was really nice once it did. Pick up was quick too. Only complaint is - they did the recall service, but I came in with the SRS light on & left with it still on. Dealership said what they thought the problem might be but didn’t do anything to fix it. Vehicle is under warranty. More
by ADAMMUNSHAW
Employees Worked With
October 08, 2026
I had an appointment scheduled for 10/5 @ 10am after driving from Oak Island to Wilmington was told I shouldn’t have come in today. No help with mixed paint the used on my right door. driving from Oak Island to Wilmington was told I shouldn’t have come in today. No help with mixed paint the used on my right door. More
by charleswarren29
Employees Worked With
October 08, 2026
Great Service and even better communication. First-class service. Would recommend to anyone who would ask First-class service. Would recommend to anyone who would ask More
by NCCHRIS07
October 07, 2026
I believe this is my fifth or sixth purchase with Coastal Kia. I usually deal with Steve Kramer, but Chad hit me first on this one. Chad was absolutely exceptional. I had a very strict budget and I was not e Kia. I usually deal with Steve Kramer, but Chad hit me first on this one. Chad was absolutely exceptional. I had a very strict budget and I was not easy to work with and he helped me when no one else could. I will always be a repeat customer as long as Chad and Steve are there! Also loan processor went above and beyond for me when I was trying to decide on warranties and what I could afford. It really meant a lot to me. More
by AMYLAWRENCE116
October 07, 2026
Always professional, friendly, timely, organized and thorough. Have been coming here for years. Great staff! thorough. Have been coming here for years. Great staff! More
by czgatton
