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Coastal Kia
Wilmington, NC
5,918 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,918 reviews
June 22, 2026
Excellent service, each member at the checkin desks know what they are doing and are always professional. what they are doing and are always professional. More
by Erica Swanton
Verified Customer
June 21, 2026
Thank you so much! My husband and I are always impressed with your service department! My husband and I are always impressed with your service department! More
by Sara Taco
June 20, 2026
Extremely over priced & doesn't communicate cost effectively. Went in for a free upgrade had to pay $365.00 for diagnostic & two air filters. The diagnostic alone was $200. Was NEVER commun effectively. Went in for a free upgrade had to pay $365.00 for diagnostic & two air filters. The diagnostic alone was $200. Was NEVER communicated till I went to pick up.my vehicle. I will not be returning to the dealership for anything. Ive always defended Kia in the past to others but after this last visit. I no longer have confidence in Coastal Kia. More
by MICHELEHAM25
Employees Worked With
June 20, 2026
Excellent from start to finish! May possibly be the fastest and easiest purchase we’ve ever done. May possibly be the fastest and easiest purchase we’ve ever done. More
by all3aok
June 20, 2026
Buying the Kia K4 was an easy process. Sales staff was very helpful during the purchsse. Sales staff was very helpful during the purchsse. More
by hbtugboat
Employees Worked With
June 20, 2026
Customer service was quick, friendly, efficient and communicative. They explained everything, showed me information and got me in and out in a timely fashion. communicative. They explained everything, showed me information and got me in and out in a timely fashion. More
by h.vanhall
Employees Worked With
June 19, 2026
The facility was clean. My service advisor was courteous, knowledgeable, and friendly. My service was done in a timely manner. My service advisor was courteous, knowledgeable, and friendly. My service was done in a timely manner. More
by DORONOW
June 19, 2026
Under promised and over delivered at my oil change. Took care of two recalls while I was there. Finished well under the estimated wait time. Bob Tomlin was really nice and helpful. Great snack selectio Took care of two recalls while I was there. Finished well under the estimated wait time. Bob Tomlin was really nice and helpful. Great snack selection in the waiting area! More
by dfherman08
Employees Worked With
June 18, 2026
Completed all required work and delivered on time. Clean waiting area. Easy to schedule and complete. Clean waiting area. Easy to schedule and complete. More
by CAPTGUMP
Employees Worked With
June 18, 2026
it was a nice facility and everyone treated me with respect and care and it was a good experience. respect and care and it was a good experience. More
by jakejuly16
