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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,804 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,804 reviews

March 15, 2026

Great service as always. Very friendly staff and easy to deal with and always wants to make sure all issues have been handled. More

by FUTRELLJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 16, 2026 -

Coastal Kia responded

Thank you for the five star review! We love the comments including, "great service as always." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 13, 2026

Chad was really easy to talk to and work with. He understood my needs and even went the extra mile to deliver the car to my house and take my car back as a trade in! More

by slrcamp
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Duke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 14, 2026 -

Coastal Kia responded

Great news! We appreciate the five star review and compliments for our Product Specialist Chad Duke. He is a true professional and an ambassador for our customer service culture. It was thoughtful of you to recognize him by name. We strive to deliver a truly exceptional experience to every client during every visit. Congratulations and enjoy!

March 12, 2026

Pleasure doing business with Coastal Kia. Chad at Coastal Kia made the car buying process smooth. More

by Dan.jenrich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chad Duke
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2026 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and high marks for our Product Specialist Chad Duke. We love the feedback including, "Chad at Coastal Kia made the car buying process smooth." Chad is a true ambassador for our customer service culture. It was thoughtful of you to recognize him by name. Congratulations! Thank you for the opportunity. We are here if you need us.

March 12, 2026

Coastal KiA dealership located in Wilmington North Carolina has a very reliable and excellent service department. More

by shandmayville
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2026 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to go online and rate your recent service experience. Thank you for trusting Coastal Kia with your automotive service needs. We appreciate the high marks for Gary Nelson as well. Please do not hesitate to reach out if you need us!

March 08, 2026

Riley at Coastal Kia made the car buying process easy and enjoyable. I am loving my new car! More

by Lily
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2026 -

Coastal Kia responded

Thank you Lily! We are thrilled to hear how our Product Specialist Riley Harlow exceeded your expectations! Thank you for the five star review and gracious comments. We love the feedback including, "Riley at Coastal Kia made the car buying process easy and enjoyable. " Congratulations! We are here if you need us.

March 08, 2026

Pleasure doing business with Coastal Kia. Process went extremely well and they even took care of us after the sale. Currently wanting to go see if a deal can be worked on a Telluride More

by Billyivey49
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2026 -

Coastal Kia responded

We appreciate the high marks and opportunity! It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

March 07, 2026

Service manager, John , and associate Gary are top notch! My sales team was extremely helpful and accommodating during the purchase.of my 2025 Telluride. More

by theresahuggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2026 -

Coastal Kia responded

Thank you, we could not agree more! Our service representatives, John Wigger and Gary Nelson, are true ambassadors for our customer service culture. It was thoughtful of you to recognize them both by name. We are thrilled to hear our sales team also exceeded your expectations recently. Thank you for trusting Coastal Kia with your automotive needs. Please do not hesitate to reach out if you need us. Thanks again!

March 07, 2026

Very courtesy and informative. Brian was very nice. ive already recommended this dealership to others. More

by JESSICABPINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2026 -

Coastal Kia responded

Thank for the recent recommendations! Your five star service review is greatly appreciated. Thank you for mentioning Brian Benson by name. We strive to deliver a truly exceptional experience to every client during every visit. We truly appreciate you trusting Coastal Kia with your automotive service needs. We are here if you need us.

March 05, 2026

All the Kia employees were friendly, courteous and professional. I had to wait slightly longer than I expected for the shuttle for the gentleman was very apologetic and appears to be very busy. It was More

by dianamessier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2026 -

Coastal Kia responded

Thank you, we sincerely appreciate your patience during your recent service visit. Yes, Wilmington traffic can be a challenge. We love the feedback including, " all the Kia employees were friendly, courteous and professional." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for your loyalty. We are here if you need us. We look forward to seeing you again during your next service visit. Thanks again!

March 05, 2026

Everyone was kind and thoughtful. Dealership is clean. Plenty of coffee and snacks. Didn’t have to wait long for service to be complete. More

by markyg514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Ness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony "AJ" Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2026 -

Coastal Kia responded

Wow! Thank you for recognizing so many of our team members. We appreciate the five star review and gracious compliments. We always love to hear how our clients enjoy and are able to take advantage of our customer lounge experience during their visit. Thank you for trusting Coastal Kia with your automotive service needs!

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