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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,800 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,800 reviews

March 08, 2026

Riley at Coastal Kia made the car buying process easy and enjoyable. I am loving my new car! More

by Lily
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Riley Harlow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2026 -

Coastal Kia responded

Thank you Lily! We are thrilled to hear how our Product Specialist Riley Harlow exceeded your expectations! Thank you for the five star review and gracious comments. We love the feedback including, "Riley at Coastal Kia made the car buying process easy and enjoyable. " Congratulations! We are here if you need us.

March 08, 2026

Pleasure doing business with Coastal Kia. Process went extremely well and they even took care of us after the sale. Currently wanting to go see if a deal can be worked on a Telluride More

by Billyivey49
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2026 -

Coastal Kia responded

We appreciate the high marks and opportunity! It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

March 07, 2026

Service manager, John , and associate Gary are top notch! My sales team was extremely helpful and accommodating during the purchase.of my 2025 Telluride. More

by theresahuggins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 08, 2026 -

Coastal Kia responded

Thank you, we could not agree more! Our service representatives, John Wigger and Gary Nelson, are true ambassadors for our customer service culture. It was thoughtful of you to recognize them both by name. We are thrilled to hear our sales team also exceeded your expectations recently. Thank you for trusting Coastal Kia with your automotive needs. Please do not hesitate to reach out if you need us. Thanks again!

March 07, 2026

Very courtesy and informative. Brian was very nice. ive already recommended this dealership to others. More

by JESSICABPINK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2026 -

Coastal Kia responded

Thank for the recent recommendations! Your five star service review is greatly appreciated. Thank you for mentioning Brian Benson by name. We strive to deliver a truly exceptional experience to every client during every visit. We truly appreciate you trusting Coastal Kia with your automotive service needs. We are here if you need us.

March 05, 2026

All the Kia employees were friendly, courteous and professional. I had to wait slightly longer than I expected for the shuttle for the gentleman was very apologetic and appears to be very busy. It was More

by dianamessier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2026 -

Coastal Kia responded

Thank you, we sincerely appreciate your patience during your recent service visit. Yes, Wilmington traffic can be a challenge. We love the feedback including, " all the Kia employees were friendly, courteous and professional." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for your loyalty. We are here if you need us. We look forward to seeing you again during your next service visit. Thanks again!

March 05, 2026

Everyone was kind and thoughtful. Dealership is clean. Plenty of coffee and snacks. Didn’t have to wait long for service to be complete. More

by markyg514
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barbara Ness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aubrey Madison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony "AJ" Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 05, 2026 -

Coastal Kia responded

Wow! Thank you for recognizing so many of our team members. We appreciate the five star review and gracious compliments. We always love to hear how our clients enjoy and are able to take advantage of our customer lounge experience during their visit. Thank you for trusting Coastal Kia with your automotive service needs!

March 03, 2026

I am always well informed about what issues need to be taken care of in my car, and what can wait. More

by JANETSPLANET49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2026 -

Coastal Kia responded

Great news! We truly appreciate the five star service review and compliments for our team. It was thoughtful of you to go online and rate your recent service experience. Thank you for trusting Coastal Kia with your automotive service needs. We appreciate the high marks for our Service Consultant, Bob Tomlin. We are just a phone call away if you need anything. Thanks again!

March 03, 2026

Anthony Langdon was extremely helpful and provided great information on the 2026 Carnival we purchased. He was respectful in keeping the price within our budget. More

by meromesburg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Hamilton
3.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Langdon
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2026 -

Coastal Kia responded

Thank you for your review and feedback. Congratulations on the purchase of your new 2026 Kia Carnival! We appreciate your feedback including, "Anthony Langdon was extremely helpful and provided great information...he was respectful in keeping the price within our budget." Enjoy your new Kia Carnival!

March 03, 2026

Your staff is, as always, kind, courteous, and professional. The shuttle service always helps when planning the service and I have always had a very pleasant experience at Kia, for which I’m grate More

by ARUS.ARAMYAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony "AJ" Boone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I am not entirely sure who was the gentlemen at the pick up, he’s young and has a long beard, I thought it could’ve been AJ
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Mar 03, 2026 -

Coastal Kia responded

Thank you! We appreciate the high marks and gracious feedback including, "your staff is, as always, kind, courteous and professional." We are thrilled to hear you find our complimentary shuttle service to be helpful. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs!

March 02, 2026

10/10 I recommend. Jan is the BEST very easy to work with. Go shop with him. More

by nc1stlady
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 02, 2026 -

Coastal Kia responded

Thank you for the amazing compliments and high marks! It was thoughtful of you to go online and rate your recent experience with our Product Specialist Jan Ramos. Thank you for mentioning Jan by name. Congratulations and enjoy! Please do not hesitate to reach out if you need us.

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