Back

Coastal Kia

Wilmington, NC

4.8
5,872 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
Contact Dealership

6115 Market St

Wilmington, NC

28405

Directions

By Type

Showing 5,872 reviews

August 07, 2024

My experience at Coastal Kia, from start to finish, was friendly, attentive, helpful, and speedy. Brandon was especially helpful in the purchase of my new Kia Forte. He really cared about my needs and fina More

by KAYLA.SULLIVAN2
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright
Aug 12, 2024 -

Coastal Kia responded

Congratulations on the purchase of your new Kia Forte! We are thrilled to hear our Product Specialist Brandon Wright exceeded your expectations. Enjoy! We are here if you need anything.

August 06, 2024

I don't need 15 words to express anything I say here. You got the star review so that's all you need. More

by JOHNLNEWTON42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Aug 16, 2024 -

Coastal Kia responded

Thank you for the review! We apologize the DealerRater system has a word limit. We strive to deliver a truly exceptional experience to every client during every visit. Our goal is five star service during every visit. We are here to help. Please call our Operations Manager Peggy Roberts at 910-798-4706 to discuss your recent service visit. We look forward to your call. Thank you for choosing Coastal Kia!

August 06, 2024

Service was very convenient and quick. All associates were professional. Sam was very informative about what was done to my car. More

by rohrerp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Coastal Kia responded

Thank you for the high marks and compliments for our Service Consultant Sam Weisman. He is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thanks again!

August 05, 2024

The facility was clean, and professional. Brandon was courteous and knowledgeable. It was our pleasure to deal with him. More

by Dick
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
We paid cash and didn't meet many of the others
Aug 12, 2024 -

Coastal Kia responded

Thank you! Congratulations! We appreciate the high marks and compliments for Brandon. Enjoy!

August 05, 2024

Tyler, Jack and the team did an amazing job of facilitating the purchase of my MINI. I was two hours away in Raleigh when we started talking; by that night, my new-to-me car was in my garage, my o More

by Adam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Desmarest, Jack Smith
Aug 16, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the amazing five star review and compliments for our sales team. It was thoughtful of you to mention Jack Smith, Jan Ramos and Tyler Desmarest by name. Congratulations and enjoy! We are thrilled to hear they exceeded your expectations. We are here if you need us.

August 05, 2024

Ease of check in. Quick service and checkout. Staff was very helpful. Good waiting area More

by sagar_mody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and high marks for our Service Consultant Bob Tomlin. We love the feedback including, "ease of check in, quick service, staff was helpful, good waiting area." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

August 05, 2024

Great customer service staff was wonderful. Love the waiting area. I will definitely be going back More

by GRANNYJENNY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
Aug 16, 2024 -

Coastal Kia responded

Great news! We appreciate the five star review and compliments for our facility. We are thrilled to hear you were able to enjoy our customer lounge experience. Thank you for the review and gracious feedback. We look forward to seeing you during your next visit. Please do not hesitate to reach out if you need us. Thanks again!

August 05, 2024

Very nice about me rescheduling my appointment the first time. They were ready for me when I arrived and told me about how long it would take and they were finished a little ahead. More

by bushcharlene25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Coastal Kia responded

Thank you for the amazing service review. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the testimonial and compliments for our team. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

August 05, 2024

Coastal Kia is a great dealership! I had a great experience and everyone treated me well and understood my needs/wants. Chris did an excellent job and will do great in his future endea More

by jkhood15
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Castro
Aug 05, 2024 -

Coastal Kia responded

Wonderful news! Thank you! We love the feedback including, "Coastal Kia is a great dealership! I had a great experience and everyone treated me well and understood my needs/wants." We are thrilled to hear our Product Specialist Chris Castro exceeded your expectations. Congratulations! Please do not hesitate to reach out if you need us. Enjoy!

August 04, 2024

No longer afraid to drive my car. I trust them with my vehicle. Great service More

by JNDNS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Coastal Kia responded

Thank you for the service review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. We sincerely appreciate the five star rating for our Service Consultant Sam Weisman. Sam is a true ambassador for or customer service culture. It was kind of you to recognize his efforts. Thanks again!

...
101
...