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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,872 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,872 reviews

July 31, 2024

Friendly, and dependable and work is usually done good and satisfactable. I Enjoy the atmosphere and the snacks and coffee. I Always look forward to getting my work done on my appointments. More

by jjackson459
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
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Jul 31, 2024 -

Coastal Kia responded

Thank you for the review and compliments for our facility. It was thoughtful of you to go online and rate your recent service experience. We love the feedback including, "I always look forward to getting my work done on my appointments." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

July 31, 2024

People change the position of a job or a place, and there are people like Ever Quezada, whose friendly and kind behavior attracts every customer. More

by sedehiradmasoud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ever Quezada
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Jul 31, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our Product Specialist Ever Quezada. It was thoughtful of you to go online and rate your experience. Thanks again!

July 31, 2024

Do not buy a Kia. I had a Kia Optima with 60,000 miles and it started burning 2 quarts of oil every thousand miles. Kia refused to replace the motor even though I have More

by carlycook122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Tomlin
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Coastal Kia responded

We are here to help. Please reach out to our Service Director John Wigger at 910-408-0100. We did not remove your cabin air filter cover. We are glad you were able to locate it. Our records indicate we did not recommend or quote you a replacement figure for your headlights. We look forward to your call. Thank you

Aug 01, 2024 -

carlycook122 responded

This is again more lies. I have the dealership paperwork to prove it. I was able to read all the other negative reviews for your dealership and it doesn’t surprise me. I’m in contact with Kia customer care. I won’t be calling you.

July 31, 2024

Everyone was very helpful and made sure we were aware of everything getting completed on the car. More

by CMICHAUD1367
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Kirschner
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Jul 31, 2024 -

Coastal Kia responded

Great news. Thank you! We sincerely appreciate the five star review and compliments for our service team. Please do not hesitate to reach out if you need us. Thanks again!

July 31, 2024

The staff were friendly and the dealership was clean. The process of buying a car is too arduous, but having a nice environment for the process helps. More

by RHONDA.CABALLERO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Hamilton
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 31, 2024 -

Coastal Kia responded

Thank you! We appreciate the review and helpful comments. We apologize for all the necessary processes and legal documents required to complete your purchase. We appreciate the compliments for our facility and team. Congratulations and enjoy! We are here if you need us.

July 29, 2024

Professional, friendly, and courteous service. They take the hassle out of getting my car serviced. More

by Calebinnc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

Coastal Kia responded

Fantastic news! Thank you! We appreciate the five star service review and amazing compliments. We love the feedback including, "professional, friendly, and courteous service." We are thrilled to hear or service team "takes the hassle out of getting you car serviced." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing us for your automotive service needs.

July 29, 2024

Very good service. They offered donuts to you in the service wait center. The other condiments were also great. Service came out and explained everything to me. All g More

by GLENNGRKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

Coastal Kia responded

Wonderful news! We sincerely appreciate the five star service review and compliments for our team. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

July 29, 2024

Best service department I’ve ever seen. Very professional and knowledgeable. Organized, efficient and competent More

by HEADWTRS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
Report | Print
Jul 29, 2024 -

Coastal Kia responded

Great news, thank you! We sincerely appreciate the five star service review and compliments for our team. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs.

July 28, 2024

Howard Ramsey- Greeted me when I brought in the car and kept me informed regarding progress. He is responsible for what I experienced as excellent service. More

by gene.stiefel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Jul 29, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and compliments for our service consultant Howard Ramsey. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. We are here if you need us.

July 28, 2024

The customer service team is very friendly and helpful was the first time that my oil changed here and I have a very good experience More

by susanamerlos1988
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 29, 2024 -

Coastal Kia responded

Wonderful news! We sincerely appreciate the high marks and gracious comments. We are thrilled to hear our service consultant Gary Nelson exceeded your expectations. We love the feedback including ," the customer service team is very friendly and helpful.." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

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