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Coastal Kia

Wilmington, NC

4.8
5,882 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,882 reviews

March 16, 2024

Came in for basic service. Turnaround time less than 2 hours and the cost is always very reasonable. More

by Robert W Speir
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Coastal Kia responded

Thank you Mr. Speir for the five star review. We are thrilled to hear you had a nice service experience. It was thoughtful of you to go online and rate your recent visit. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 16, 2024

Clean, people there are always polite and respectful. Snacks are available while you wait for your car. More

by Erica Swanton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Coastal Kia responded

Thank you Erica for the high marks and compliments for our service team and facility. We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

March 16, 2024

I have had this car kia Sorrento 2011 for years. I have had a knocking in my car and have brought it in a few times for this. I was always reassured everything looked safe. I felt very comfortable a More

by LAMJC51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I only rated the people I have had contact with in service. The shuttle men Dave and Paul also very polite and respectful.
Mar 18, 2024 -

Coastal Kia responded

Thank you Lorraine for your loyalty! We sincerely appreciate the five star review and compliments for our team. It was thoughtful of you to mention our service consultants Bob Tomlin and Sam Weisman by name. Thank you for the amazing testimonial and high marks. Please don't hesitate to reach out if you need us. Thank you for choosing Coastal Kia!

March 16, 2024

Beautiful location, great inventory, awesome team (more specially Jason Dodd and Jan Ramos), very professional and organized system, and amazing customer service. Would recommend to anyone! More

by AWilks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
Mar 18, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our Product Specialist Jason Dodd and business manager Jan Ramos. Congratulations! Thank you for the high recommendations as well. We strive to deliver a truly exceptional experience to every client during every visit. Enjoy!

March 16, 2024

Clean areas for waiting and restrooms while bringing in car for service. PLUS areas for computer work and snacks/water. Super! More

by HONDO.DAVIDS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our facility. We are thrilled to hear you were able to enjoy our lounge experience during your recent visit. Thank you for choosing Coastal Kia for your automotive needs.

March 16, 2024

Super friendly staff and thorough explanations of all work to be done. Facility is clean and well stocked with refreshments… phone chargers and computer area. Shuttle service readily available. Very good More

by Deborahbutler100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Kirschner
Mar 18, 2024 -

Coastal Kia responded

Wonderful testimonial! Thank you! We appreciate the five star review and thoughtful comments. We are thrilled to hear you enjoyed our lounge experience and were made aware of our complimentary shuttle service too. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

March 15, 2024

Coastal Kia makes Car Service easy. . My car was taken punctually and I was given a ride to my destination and picked up when I was ready to go back for my car. Bob explained everything More

by ladyd_795
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Coastal Kia responded

We love this, thank you! It was thoughtful of you to go online and rate your recent service experience. Thank you for the five star review and high marks for our service consultant Bob Tomlin. We appreciate the comments including, "Coastal Kia makes car service easy... Bob explained everything in detail and was very accommodating." Thanks again!

March 15, 2024

They were able to fit me in to figure what was wrong with my car. They helped with a tail light problem as well that I’d only mentioned in passing! Great team, they always do great work. More

by Mocha4susie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Coastal Kia responded

Thank you for the five star service review. We appreciate the high marks and gracious comments. We love the feedback including, "great team, they always do great work." Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

March 15, 2024

From start to finish, Coastal Kia was outstanding, as a top dealership should be. I got a straight-forward assessment of my needs, an accurate time estimate, an accurate cost estimate, and consideration o More

by HERBGANT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Coastal Kia responded

Fantastic news! Thank you! We sincerely appreciate the five star review and compliments for our service team. We love the feedback including, "from start to finish, Coastal Kia was outstanding, as a top dealership should be." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

March 14, 2024

As usual professional, courteous, completed ahead of schedule. Entire staff made sure I was kept informed of status. Great waiting area with all type of amenities. Rating A++++ More

by ronne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Coastal Kia responded

Thank you! We appreciate the high marks and gracious comments. Thank you for the amazing feedback including, "as usual professional, courteous, completed ahead of schedule." It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs.

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