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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,881 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,881 reviews

December 05, 2023

The Service was great as always. I also received email reminders of my appointment, got shuttle service, and a free car wash! More

by RSVERREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Coastal Kia responded

Great news! We appreciate the five star review and compliments for our service team. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

December 04, 2023

I would leave zero stars if possible. From the purchase to the final repairs had multiple because could not get it right), I do not recommend! Customers are not a priority! More

by lisa171717
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Case
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Coastal Kia responded

Ms. Pancake, we apologize for your frustration. Our goodwill efforts to pay for an out of warranty $1500.00 repair and also pay for a rental car was a way for us to participate due to your frustration. The vehicle is out of factory warranty. We are here to help. Please contact our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. Thank you

December 03, 2023

I appreciated having my KIA serviced quickly - made appt w/in one week. Appreciate consultation before service was performed More

by JMISNER62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review and high marks for our Service Consultant Sam Weisman. We sincerely appreciate you taking time to go online and share your recent service experience. We love the feedback including, "Kia service quickly...appreciate consultation before service was performed." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 30, 2023

Great experience. Friendly and courteous. Fast service,..oil change, 20K miles service, tire rotation all took less than 1 & 1/2 hours. Very nice waiting room with More

by Rollinstim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the high marks and gracious feedback. Thank you for taking time to go online and rate your recent service experience. Please reach out if you need anything.

November 30, 2023

The service crew do a great job. They worked me in so I could go out of town. More

by RESTANDAERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
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Dec 01, 2023 -

Coastal Kia responded

Wonderful news! Thank you! We are thrilled to hear our service team was able to work you in. We sincerely appreciate the five star review and high marks for our Service Consultant Darren Gokey. Thanks again!

November 30, 2023

Really clean and staff is very helpful and honest with the time service is going to take More

by carrionmitzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the review. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs. Thanks again!

November 29, 2023

Everyone was very courteous. There was a nice space to lounge and wait great experience. More

by MESSERPEARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
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Nov 30, 2023 -

Coastal Kia responded

Thank you for the five star review. We appreciate the high marks and gracious comments. We love hearing you enjoyed your visit. Thank you for choosing Coastal Kia!

November 28, 2023

Greeted at the door and immediately helped. Friendly environment. Knowledgeable salesman. Easy and pleasant experience. More

by jhamm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jason Dodd
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Nov 28, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review and compliments for our Coastal Kia team. We love the feedback including, "friendly environment, knowledgeable salesman, easy and pleasant experience." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia.

November 27, 2023

Unfortunately, I had a bad experience. I purchased a car over the phone. And a friend drove it to me. The car smells so horrible, they put a disenfectant in it and it was rubbed into every More

by BAD SMELL
Recommend Dealer
No
Employees Worked With
Tyler Desmarest
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Nov 28, 2023 -

Coastal Kia responded

Ms. Castellano, our records show you live in New Jersey and your friend Jennifer approved the vehicle and purchase locally in reference to your 2022 Kia Soul. We apologize for any inconvenience. Our best recommendation is to seek a local detail vendor who may be able to address your concerns. Please feel free to contact our Operations Manager Peggy Roberts at 910-798-4706 to discuss your concerns. Thank you

November 27, 2023

The dealership is easy to get to. It is clean. The customer service was exceptional. I was very pleased with my experience. More

by LARUKOSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. It was thoughtful of you to rate our Service Consultant, Sam Weisman, so highly. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

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