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Coastal Kia

Wilmington, NC

4.8
5,859 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,859 reviews

May 08, 2021

Steve was great! He knew we didn’t want to be at the lot all day and got us in the car we wanted! Everyone was very friendly and I highly recommend this dealership to anyone!!! More

by gingerspake
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Uber Hernandez
May 10, 2021 -

Coastal Kia responded

Fantastic! Thank you for the wonderful review and compliments for your Product Specialist Steve Kramer. Congratulations on your recent purchase. We look forward to seeing you during your complimentary service visit at 5000 miles. Please call us if you need anything. We are here to help. Welcome to the Coastal Kia family!

May 08, 2021

those guys were just great to deal with felt like family stayed in touch the whole time my car was in for repair guys in the back were very nice More

by RBESSENT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
May 10, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review! It was thoughtful of you to go online and rate your recent experience. We appreciate the high marks for Howard Ramsey too. Thank you for choosing Coastal Kia for your service needs. Please call us if you need anything. We are here to help. Thanks again!

May 07, 2021

Excellent experience from start to finish. Jason was very professional,answered all of our questions,showed us the various models,explained the difference in each one. He made the buying experience very easy More

by dburns30
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Desmarest, Jason Girolami, Brandon Wright
May 10, 2021 -

Coastal Kia responded

Great news! We are thrilled your wife had a great experience and you did as well! Thank you for the five star review and compliments for Jason in our sales department. We love the feedback including, "excellent experience from start to finish... made the buying experience very easy." We appreciate the recommendations too. Thank you for being an important part of our Coastal Kia family!

May 07, 2021

Great service and friendly staff!I feel like I am at Great service and friendly staff! I feel like I am at home whenever I am at Costal Kia. Costal Kia is the place for car shopping snd service! More

by JZAREA123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
May 07, 2021 -

Coastal Kia responded

So sweet... you ARE at home when you're with us at Coastal Kia. You are family! Thank you for the five star review and gracious comments. We sincerely appreciate the high marks for Howard Ramsey, Bob Tomlin, Sam Weisman and John Wigger. Please call us if you need anything. We are here to help. Thanks again!

May 07, 2021

From the moment we pulled into the Kia parking lot we were warmly welcomed. The salesperson we met, Brandon, was so nice, and non-aggressive. He took his time showing us the cars. We bought a 2021 Kia S More

by theresa.55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Wright
May 07, 2021 -

Coastal Kia responded

Congratulations on the purchase of your new 2021 Kia Soul! We sincerely appreciate the five star review and compliments for Brandon Wright and Steve Kramer. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Enjoy!

May 06, 2021

i have always had a very good experience with this dealership. because i want to give Sam a 5 star rating, i am writing this review. More

by elainemarybarber
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. Sam is amazing and we are very fortunate to have him on our team. Please call us if you need anything. We are here to help. Thanks again!

May 06, 2021

It is always a pleasure to work with Sam. He always has a smile on his face and is ready and willing to help out. He's one of the top reasons I keep coming back! More

by HBUNTROCK425
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Coastal Kia responded

Isn't Sam just amazing? He has a large fan club and we are thrilled to hear you are a member as well. Thank you for the five star service review and compliments for Sam. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 05, 2021

All the people in the service department rates A+ ! From the minute I arrive until I leave I am treated as if I am their only customer. More

by MMARTORELLI
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
May 05, 2021 -

Coastal Kia responded

Fantastic! Straight A+'s .... we'll take it! Thank you for the five star review and compliments for our Coastal Kia service team. It was thoughtful of you to rate Howard Ramsey, Bob Tomlin, Sam Weisman and John Wigger so highly. We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. We are here to help. Thanks again!

May 05, 2021

Our first service was a very pleasant experience. We saw a service representative immediately. Kelly drove us to the mall & back and we had nice conversations. Car was finished before we knew it! Thanks for More

by loisgable
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly, the driver!
May 05, 2021 -

Coastal Kia responded

Wonderful! Thank you for the kind remarks and amazing five star review. We are thrilled Bob Tomlin and Kelly Meadows exceeded your expectations. Thank you for choosing Coastal Kia!

May 05, 2021

My husband and I had worked all night the night before and were very tired, Jarrod was very helpful and patient with us. I would recommend to anyone and will certainly be back in a few years. More

by DMC75COURTNEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jarred Chandler
May 05, 2021 -

Coastal Kia responded

Thank you! We know you and your husband were exhausted and certainly appreciate your patience. It was thoughtful of you to mention Jarrod by name. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Enjoy!

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